
Customer Service at Terminal Supply Company
Greater Detroit Area

Customer Service at Terminal Supply Company
Greater Detroit Area
Passionate, Self-motivated, Committed team player seeks rewarding career with a company utilizing my organizational, administrative and customer service skills
Notary Public, State of Michigan
Proficient user of MS Office
Volunteer for Alzheimer’s Association
Good understanding of Lotus Notes
Advanced user of numerous task specific systems
Volunteer for Pine Ridge Estate Association
(Wholesale industry)
November 2009 — Present (1 month)
(Privately Held; Consumer Goods industry)
2000 — Present (9 years )
(Automotive industry)
May 2005 — December 2008 (3 years 8 months)
o Creates reports for the sales force, Mangers and executives, regarding market conditions, sales results, and team earnings.
o Performs administrative duties for the sales team, along with Sort/distribute mail and prepare shipments/mailings. Stock and maintain inventory for kitchen and office supplies, event planning (ex. trade shows), and create spreadsheets and track vacation for employees. Worked with the VP of Marketing on special projects as needed.
o Sell company products by inbound telephone calls. Generates revenue by promoting sales of new and existing products. Prospects and develops relationships with potential customers, or leads, to cultivate new business. Provides ongoing customer and technical service on existing accounts. Conducted on-site visit to customers.
(Automotive industry)
2000 — May 2005 (5 years )
o Responsible for customer and account management including administrative, sales and contract management, call inquiries, promoting the organization's products and services, filing, entering purchase orders and performing other purchasing functions via phone & fax.
o Develop strong relationships with customers, well advising customers on current order status. Following up with customers in regard to sample request, managing samples, literature, letters, quotes, travel arrangements, and office supplies.
o Creating & maintaining monthly reports, well using MS PowerPoint, Access, Word, and Excel.
(Automotive industry)
1999 — 2000 (1 year )
Duties included answering a multi-line phone system (Norstar), running charges, doing cash receipts, one on one contact with customers, cashing out drawer, filing, balancing daily paperwork, preparing bank deposit, running communications for dealership, posting and assisting with the monthly bank reconciliation.
Associates in General Education , General Study , 1999 — 2009