San Francisco Bay Area
- Current
-
- Community Director at Gazillion Entertainment
- Past
-
- Senior Community Manager at Trion World Network
- Community and social media marketing consultant at To The Blogmobile
- Creative Concepts Manager at NCsoft Europe
- Game Services Manager at NCsoft Europe
- Content and Community Manager at NCsoft Europe
- Editor in Chief at SCEE
- Freelance writer (Self-employed)
- Senior Editor at Gameplay plc
- Group Editor at AOL UK
- Producer, Games channel at AOL UK
- Reviews Editor at PC Pro, Dennis Publishing
- Deputy Reviews Editor at PC Pro, Dennis Publishing
- Staff Writer at PC Pro
- Reviews Assistant at PC Pro, Dennis Publishing
- Editorial Assistant at PC Pro, Dennis Publishing
- Education
-
- Bournemouth University
- Recommended
-
24 people have recommended Stephen - Connections
-
247
connections
- Industry
- Computer Games
- Websites
Stephen Reid’s Summary
My career has always been about creativity, passion and community. I love to make and share great content, then turn normal customers into dedicated fans. My dedication and enthusiasm for community and content are second to none.
I am happiest when managing creative people while making big projects happen on reasonable budgets and creating, refining and improving content until it's the best it can be.
My goals are to keep creatively engaged, to break new ground wherever possible, and to keep those around me and myself passionate about what we do every day.
Stephen Reid’s Specialties:
Strategic and hands-on community management, at all stages of a community’s existence
Writing, editing and commissioning all types of written content, of any size
Website conceptualization, design overview and project management
People management, from small teams to multiple departments
Event management, from concept to execution
Audio and video scripting, production and post-production
Presentations, public speaking and commentary
Stephen Reid’s Experience
-
Community Director
Gazillion Entertainment
(Privately Held; Entertainment industry)
October 2009 — Present (2 months)
I recently transitioned to Gazillion Entertainment.
As Community Director I am responsible for community management strategy and execution on all of Gazillion's titles going forward. -
Senior Community Manager
Trion World Network
(Privately Held; Entertainment industry)
June 2009 — October 2009 (5 months)
After working as a community consultant for Trion from November 2008, I came on-board full time in June 2009, working out of their corporate HQ and development studios in Redwood City, California.
Primarily in my time with Trion I worked on the community strategy for Heroes of Telara, with some consulting on future titles.
After receiving an outstanding career opportunity from Gazillion Entertainment, I left Trion in October 2009. -
Community and social media marketing consultant
To The Blogmobile
(Management Consulting industry)
September 2008 — June 2009 (10 months)
After being part of large scale redundancies at NCsoft Europe, I am currently working as a freelance consultant, primarily focusing on online community management and social media marketing.
With extensive experience in the games and internet industries, and an excellent knowledge of social media networks, I'm able to give advice and execute practical solutions for your business in this field at a reasonable cost.
After securing my US immigration visa, I emigrated to California, where I now work full-time. I am still open to potential consulting work, except for games publishers or developers who are competing with my current employers. -
Creative Concepts Manager
NCsoft Europe
(Public Company; 201-500 employees; Computer Games industry)
July 2007 — September 2008 (1 year 3 months)
Acting as an ‘internal creative agency’, Creative Concepts was formed by me in 2007.
Creative Concepts produced a variety of projects which fell outside of the ‘normal’ marketing, PR or community department remits of communicating with NCsoft Europe's customers, while complimenting their work.
We created a wide variety of community and marketing-focused projects, from blogs to podcasts, viral videos to real-life characters, public shows to university lectures. We worked both ‘on commission’ from internal departments, and also independently from our own original ideas.
Creative Concepts worked on a day to day basis with departments from across the company, but most often with community and marketing. I maintained close contact with our game communities as well, including directly at shows and through my blog.
In addition, my remit to ‘evangelise’ NCsoft and its products led me to act as the public face of the company on many occasions - in person and in the press. -
Game Services Manager
NCsoft Europe
(Public Company; 201-500 employees; Computer Games industry)
July 2006 — July 2007 (1 year 1 month)
After an internal restructuring of the company, I was promoted to the newly created position of Game Services Manager. The Game Services department consisted of five teams:
- Content and Community
- Design and Web Development (These two departments were previously one, and my previous team)
- Customer Support
- Billing Support
- Live Operations
In terms of staff, Game Services was almost five times the size of my previous team, which meant I worked in a much more strategic position than previously.
Game Services was responsible for all interaction with NCsoft Europe's customers, from web sites to community forums, customer support and maintenance of our game servers. -
Content and Community Manager
NCsoft Europe
(Public Company; 201-500 employees; Computer Games industry)
September 2004 — July 2006 (1 year 11 months)
I joined NCsoft Europe as the manager of NCsoft Europe's web development and community teams, who are responsible for direct contact with customers for our games.
After an internal restructuring of the company in July 2006 I was promoted to Game Services Manager. This meant I kept my responsibilities for web and community, but also added much more to my job description (see above!). -
Editor in Chief
SCEE
(Public Company; 201-500 employees; Computer Games industry)
March 2001 — September 2004 (3 years 7 months)
I was in overall charge of editorial content for PlayStation.com within Europe.
When initially hired, I was asked to revamp and relaunch PlayStation.com into a fully branded, editorially focused website to promote the PlayStation brand, and of course all PlayStation / PS2 games.
I was directly responsible for the editorial tone and style of the site, as well as managing the team that produced all of the English language content. (The site was localised into 11 languages from that.)
During my time at SCEE I continued to maintain responsibility for PlayStation.com, growing the editorial team to five full-time writers and editors. We attended E3 every year, updating the site from LA with large amounts of content; created content for dozens of first-party SCEE game sites; and finally created all the content (and many of the concepts) for Central Station, the 'online PlayStation 2 portal'. -
Freelance writer
Self-employed
(Self-Employed; Myself Only; Writing and Editing industry)
August 2000 — March 2001 (8 months)
After leaving Gameplay I worked on a freelance basis for a variety of sources, writing game reviews, interviews, feature articles, and product descriptions.
-
Senior Editor
Gameplay plc
(Public Company; 201-500 employees; Online Media industry)
May 2000 — August 2000 (4 months)
Responsible for all content on interactive TV platforms (NTL, Cable & Wireless, TeleWest, Sky Open). Liased and worked with content staff to produce copy, and produced substantial amounts of content on my own. Responsible for redesign of content areas on cable TV platforms. Worked with TV production house supervising video production for digital TV services. Contributed core creative ideas to interactive TV game show, which was produced by Gameplay and broadcast on Sky One.
-
Group Editor
AOL UK
(Public Company; 201-500 employees; Online Media industry)
August 1999 — April 2000 (9 months)
Responsible for the management of five staff, spread over three channels: Games, Entertainment, and Live (interview channel). Pushed through major redesigns of all three channels, saw all three channels increase in growth, and liased with all departments across the company to raise channel profiles.
-
Producer, Games channel
AOL UK
(Public Company; 51-200 employees; Online Media industry)
June 1998 — August 1999 (1 year 3 months)
Entirely responsible for the AOL UK Games channel, from design to content to building and daily maintenance. This is comprised of six sub channels representing all major gaming platforms, plus online games and a community section. I completely redesigned and relaunched the channel, and its popularity was boosted significantly as a result.
-
Reviews Editor
PC Pro, Dennis Publishing
(Privately Held; 201-500 employees; Publishing industry)
June 1996 — June 1998 (2 years 1 month)
Responsible for entire reviews section, totalling 40 pages or more a month (approx. 40,000 words). In charge of three staff. Commissioning, editing and writing reviews from one-third of a page to twelve pages in length.
-
Deputy Reviews Editor
PC Pro, Dennis Publishing
(Privately Held; 201-500 employees; Publishing industry)
July 1995 — June 1996 (1 year )
Writing as before. Responsible for 30 pages a month in Reviews section.
-
Staff Writer
PC Pro
(Privately Held; 201-500 employees; Publishing industry)
February 1995 — July 1995 (6 months)
Commissioned, edited and wrote reviews and cover disk pages. Also in charge of Reference, printers and software sections.
-
Reviews Assistant
PC Pro, Dennis Publishing
(Privately Held; 201-500 employees; Publishing industry)
November 1994 — February 1995 (4 months)
Soon after I joined PC Pro it became obvious that I enjoyed working on reviews, so I narrowed my focus to try and work on the reviews team.
-
Editorial Assistant
PC Pro, Dennis Publishing
(Privately Held; 201-500 employees; Publishing industry)
July 1994 — November 1994 (5 months)
I was hired almost straight out of university to work as part of the launch team for PC Pro, a professional focused PC magazine from Dennis Publishing (then publishers of PC Zone, Computer Shopper, Computer Buyer etc.).
As a recent graduate I started at the bottom as Editorial Assistant - doing a bit of everything on the magazine including writing, editing and reviewing.
Stephen Reid’s Education
-
Bournemouth University
BA , Communication , 1991 — 1994
- Activities and Societies:
- Film Society, Roleplaying Society
Stephen Reid’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- getting back in touch
