Stacy Martin

Past

• Director of Customer Support at jaxtr
• Family Guy at Sabbatical
• Chief Privacy Officer at Plaxo

• Senior Technical Marketing Manager at TIBCO
• Software Sales Consultant at Lucent - Vitalsoft Division
• Senior Sales Engineer at Netscape
• Senior IT Engineer at Hewlett Packard
• IT Infrastructure Manager at HP Scientific Instruments Division

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Recommended

8 people have recommended Stacy

Connections

214 connections

Industry

Computer Software

Stacy Martin’s Experience

• Director of Customer Support

  jaxtr

  (Privately Held; Internet industry)

  November 2007 — June 2009 (1 year 8 months)

  Managed both the Customer Service and Fraud teams here at jaxtr. I also have product management responsibilities for billing-related issues and our email deliverability progam.
  
  I'm building a world-class consumer-based customer support department. Contact me if your interested in working hard and having fun doing it, and providing the level of customer service you'd be proud to sign your name to.

• Family Guy

  Sabbatical

  (Privately Held; Human Resources industry)

  January 2007 — November 2007 (11 months)

  Took a long overdue sabbatical to spend time with the family and travel. We took a number of trips back to Hawaii and we spent nearly 7 weeks driving across the US from New York back to California. For that trip, we spent time visiting NYC, Boston, Washington DC, Williamsburg, Cooperstown, Gettysburgh, Pittsburgh, Philadelphia, St. Louis, Kansas City, Denver, Las Vegas, and LA. We based the trip around MLB games and stadiums, as well as Six Flag Amusement Parks. Throw in a bunch of US history and sightseeing, and you have a US trip for the ages.

• Chief Privacy Officer

  Plaxo

  (Privately Held; 11-50 employees; Internet industry)

  December 2003 — January 2007 (3 years 2 months)

  Established and implemented proper business practices, both internally and externally, to ensure appropriate security and privacy of Plaxo member information. Served as primary customer advocate for addressing major customer issues. Communicated regularly with Senior Management, Engineering, and Product Management teams to ensure compliance with set guidelines and principles. Extensive communications directly with user-base to address user concerns and questions. Helped develop trust with world-wide community to help grow revenue and user growth for company. Implemented and managed email deliverability program helping to develop and implement best practices for high-volume email transactions.

• Senior Technical Marketing Manager

  TIBCO

  (Public Company; 1001-5000 employees; TIBX; Computer Software industry)

  December 1999 — December 2003 (4 years 1 month)

  Competitive Intelligence and Sales Enablement lead, responsible for development of competitive sales tools including attack kits, presentations, demos, and proof of concept templates. Provided TIBCO Partner support, including training and technical sales support for TIBCO Partner Network. Developed and delivered first TIBCO Bootcamp training class. Worked closely with Product Management, Sales, Support, and Education to help define customer solutions.

• Software Sales Consultant

  Lucent - Vitalsoft Division

  (Public Company; 51-200 employees; LU; Computer Software industry)

  March 1998 — December 1999 (1 year 10 months)

  Glorified Sales Engineer. Came to Lucent as part of it's acquisition of INS, which in turn had acquired start-up VitalSigns Software. While at VitalSigns, I was the lead Sales Engineer for all areas west of the Mississippi, responsible for all pre-sales technical support including customer sales engagements, proof-of-concept implementations, and training. After the acquisition by INS, mentored West Coast team of consultants on selling, implementing, and supporting VitalSigns solutions. Worked closely with senior sales staff and product management team. Generated new sales tools and materials, and provided valuable input into strategic product direction for new VitalSoft division.

• Senior Sales Engineer

  Netscape

  (Public Company; 1001-5000 employees; NSCP; Computer Software industry)

  June 1996 — March 1998 (1 year 10 months)

• Senior IT Engineer

  Hewlett Packard

  (Public Company; 10,001 or more employees; HWP; Computer Networking industry)

  June 1985 — June 1996 (11 years 1 month)

  Corporate IT Consultant, responsible for developing and deploying corporate internal company-wide web strategies.

• IT Infrastructure Manager

  HP Scientific Instruments Division

  (Computer Software industry)

  1985 — 1992 (7 years)