Samuel Suter

Current

• Software QA Engineer at McAfee, Ltd.

Past

• Gold Support Engineer Tier II at McAfee, Ltd.
• Gold Support Engineer Tier I at McAfee, Ltd.
• Network and Server Engineer at Umdasch Shop-Concept AG

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Education

• Federal vocational Education in IT. Berufsschule Baden

Recommended

6 people have recommended Samuel

Connections

91 connections

Industry

Computer & Network Security

Websites

• myLANsite - PHP/MySQL Software

Samuel Suter’s Summary

IT Professional with 5 years experience in developing PHP/MySQL applications on Windows and Linux platforms backed by experience in managing Linux based webservers (apache, mysql, bind).
Experienced Backline Technical Support Engineer in the Security sector.

Fluent in English and German (native language).

Samuel Suter’s Specialties:

Object Oriented programming in PHP, SQL Server troubleshooting, Database Administration

Samuel Suter’s Experience

• Software QA Engineer

  McAfee, Ltd.

  (Public Company; 1001-5000 employees; MFE; Computer & Network Security industry)

  June 2007 — Present (1 year 5 months)

  Software QA Engineer for McAfee Email and Web Security Appliances.
  
  http://www.mcafee.com/us/enterprise/products/email_web_security/email_and_web_security_appliance.html
  
  - Automation (using perl)
  - Performance- and Soak-Testing
  - VMware integration

• Gold Support Engineer Tier II

  McAfee, Ltd.

  (Public Company; 1001-5000 employees; MFE; Computer & Network Security industry)

  January 2006 — July 2007 (1 year 7 months)

  - Working on Pre-Sales technical escalations
  - Working on and resolving cases escalated by Tier I
  - Assisting lower support Tiers
  - Documenting reproducible issues in the Knowledge Base
  - Identifying product issues and escalating to Tier III and Development
  - Assigned specialist for McAfee Host Intrusion Prevention and Network Access Control products, apart from supporting the usual products assigned to my team

• Gold Support Engineer Tier I

  McAfee, Ltd.

  (Public Company; 1001-5000 employees; MFE; Computer & Network Security industry)

  February 2005 — December 2005 (11 months)

  - Taking calls from German and English speaking customers (switched to English-only after 6 months)
  - Logging all calls in the system (ConnectCare)
  - Documenting common tasks and issues in the Knowledge Base
  - Taking ownership of cases from "Hot customers" (large customers) which needed immediate attention

• Network and Server Engineer

  Umdasch Shop-Concept AG

  (Privately Held; 1001-5000 employees; Furniture industry)

  August 2000 — August 2004 (4 years 1 month)

  - WindowsNT/2000/NT-Server Networking and Support
  - Care of the samba servers on HP-UX
  - Writing VBA Macros on MS Office
  - Development of MS Access databases (some with data replication with corporate CRM/ERP)
  - Backup concept
  - Writing of PHP/MySQL image archive software (phpImageArchive) to store, label and find reference photographs
  - Writing of scripts for software distributing in NetInstall™ NetInstaller©
  - Care of backup routines of the HP SAN system with HP TapeLibrary using HP OmniBack II

Samuel Suter’s Education

• Federal vocational Education in IT. Berufsschule Baden

  2000 — 2004

Additional Information

Samuel Suter’s Websites:

• myLANsite - PHP/MySQL Software

Samuel Suter’s Interests:

I am very interested in all sorts of web technologies. At the moment, I am reading up on the capabilities of PHP5, Web Services and distributed applications.

Samuel Suter’s Honors:

CompTIA Security+ Certification, 2006
Worldwide Support Engineer of the Quarter at McAfee, Q1 2006