
Program Manager/Operations Manager at Hitachi GST
San Francisco Bay Area

Program Manager/Operations Manager at Hitachi GST
San Francisco Bay Area
IT Program Manager with over 10 years of experience in
• Program Management for 5 different business areas - Quality Assurance/Failure Analysis, Human Resource, Real Estate Site Operations, Legal and IP Law. Responsible for defining IT strategy and laying out the road-map for various IT applications and managing the financial aspects of the development and operational life cycles. Managed a large pool of diverse on-shore, off-shore and vendor teams, in support of these applications.
• Managed teams responsible for all the development & production support aspects of Peoplesoft HRMS, SAP Security & Controls, SAP Basis (for R/3, BW and SRM implementations) and Lotus Notes applications. Designed the SAP architecture with a Disaster Recovery system and the back-up strategy. Also responsible for managing a global team providing a 24x7x365 production support as it relates to SAP, PeopleSoft and Procurement applications.
• Championed the adoption of a Global uniform Change and Release Management processes and their roll-out on a Lotus Notes platform. Led the creation of risk control matrices for audit purposes. Responsible for managing the on-going SOX application testing and certification.
• Responsible for Staff Development and Management, overseeing a staff of 8 domestic and 27 global (Singapore, China and Thailand) resources directly reporting to me. Also managed on-shore and off-shore contractor workforce belonging to vendor partners.
• Project Managed numerous complex, high worth projects in multi-platform environments, across global sites.
• Principal owner and champion of the Worldwide Lotus Notes Center of Excellence based on an in-sourced off-shore model.
Program Manager, Operations Manager, Change Management, Six Sigma Methodology & Lean Methodologies, SAP Basis, SAP, PeopleSoft, Production Support, Customer Care, Market Research, Project Management, Infrastructure Support, Disaster Recovery and Application testing/QA, Contract Management
(Public Company; 10,001 or more employees; HIT; Computer Hardware industry)
January 2003 — Present (5 years 10 months)
Program Manager for 5 Business Areas supporting the complete lifecycle from strategizing to development to implementation
(Public Company; Computer Hardware industry)
1998 — 2001 (3 years)
(Computer Hardware industry)
1996 — 1998 (2 years)
M.S, Chemical Engineering, August 1994 — July 1996
B.Tech, Chemical Engineering, August 1990 — August 1994
New Technology adaptation, Entrepreneurship, Music & Strategy Games
The Indus Entrepreneurs (TiE) - Silicon Valley Chapter, PMI