
Tech-Flavored Management Weenie, People Reacher and Tech-to-English Translator
West Palm Beach, Florida Area

Tech-Flavored Management Weenie, People Reacher and Tech-to-English Translator
West Palm Beach, Florida Area
6 more...
(Self-Employed; Myself Only; Information Services industry)
April 2007 — Present (1 year 9 months)
Gather data for legal and marketing purposes. Instruct users on an extensive variety of software and equipment. Troubleshoot user problems and provide technical support to small businesses. Advise small businesses and non-profits on information management.
(Public Company; 1001-5000 employees; VRIO; Internet industry)
March 2006 — Present (2 years 10 months)
Supervise employees receiving calls from customers who require technical assistance with web hosting. Am responsible for the daily activity the call center and its adherence to policies and procedures. Adjust and oversee staff hours and activities to ensure that quotas for service volume and timeliness are met. Am directly responsible for the professional development of staff members, and provide appropriate feedback, metrics, and instruction so that they may advance their careers. Interface with other departements to coordinate operations and training among interdependent teams.
camping, medieval reenactment, science, science fiction, religion, sociology, non-traditional economics, forensics, travel, culture clash, world trade
SCA, Daveworld, Livejournal