Spring Dew

Current

• Manager, Customer Care (Tech 2) at Verio
• Freelance Investigative Researcher and Computer Consultant (Self-employed)

Past

• Technical Support Supervisor (Inbound Call Center Supervisor III) at Verio
• Senior Technical Support Associate at Verio
• Technical Support Team Lead (Inbound Call Center Supervisor I) at Verio

7 more...

Education

• Excelsior College
• Monterey Peninsula College
• Vincennes University

Recommended

5 people have recommended Spring

Connections

174 connections

Industry

Information Technology and Services

Websites

• My Website
• Usurprise!
• Interfaith Ministry Lake Worth

Spring Dew’s Experience

• Manager, Customer Care (Tech 2)

  Verio

  (Privately Held; Internet industry)

  July 2009 — Present (5 months)

  Coordinate the Tech2 Level of Customer Care. Align Customer Care activities to the ITIL v3 framework. Process owner for Problem Management.

• Freelance Investigative Researcher and Computer Consultant

  Self-employed

  (Self-Employed; Myself Only; Information Services industry)

  April 2007 — Present (2 years 8 months)

  Gather data for legal and marketing purposes. Instruct users on an extensive variety of software and equipment. Troubleshoot user problems and provide technical support to small businesses. Advise small businesses and non-profits on information management.

Additional Information

Spring Dew’s Websites:

• My Website
• Usurprise!
• Interfaith Ministry Lake Worth

Spring Dew’s Interests:

camping, medieval reenactment, science, science fiction, religion, sociology, non-traditional economics, forensics, travel, culture clash, world trade

Spring Dew’s Groups:

SCA, Daveworld, Livejournal

•    HOSTING Professional
•    Hosting Industry
•    South Florida Technology Council
•    Daveworld
•    South Florida IT Consultants
•    WHU Web Hosting Experts Group
•    Association of Internet and Hosting Service Providers
•    South Florida IT
•    Fans of Digsby