Spring Dew

Spring Dew

Tech-Flavored Management Weenie, People Reacher and Tech-to-English Translator

West Palm Beach, Florida Area

Current
  • Manager, Customer Care (Tech 2) at Verio
  • Freelance Investigative Researcher and Computer Consultant (Self-employed)
Past
  • Technical Support Supervisor (Inbound Call Center Supervisor III) at Verio
  • Senior Technical Support Associate at Verio
  • Technical Support Team Lead (Inbound Call Center Supervisor I) at Verio

7 more...

Education
  • Excelsior College
  • Monterey Peninsula College
  • Vincennes University
Connections
174 connections
Industry
Information Technology and Services
Websites

Spring Dew’s Experience

  • Manager, Customer Care (Tech 2)

    Verio

    (Privately Held; Internet industry)

    July 2009Present (5 months)

    Coordinate the Tech2 Level of Customer Care. Align Customer Care activities to the ITIL v3 framework. Process owner for Problem Management.

  • Freelance Investigative Researcher and Computer Consultant

    Self-employed

    (Self-Employed; Myself Only; Information Services industry)

    April 2007Present (2 years 8 months)

    Gather data for legal and marketing purposes. Instruct users on an extensive variety of software and equipment. Troubleshoot user problems and provide technical support to small businesses. Advise small businesses and non-profits on information management.


Additional Information

Spring Dew’s Websites:

Spring Dew’s Interests:

camping, medieval reenactment, science, science fiction, religion, sociology, non-traditional economics, forensics, travel, culture clash, world trade

Spring Dew’s Groups:

SCA, Daveworld, Livejournal

  •    HOSTING Professional
  •    Hosting Industry
  •    South Florida Technology Council
  •    Daveworld
  •    South Florida IT Consultants
  •    WHU Web Hosting Experts Group
  •    Association of Internet and Hosting Service Providers
  •    South Florida IT
  •    Fans of Digsby

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