Spring Dew

Current

Freelance Investigative Researcher and Computer Consultant (Self-employed)
Technical Support Supervisor (Inbound Call Center Supervisor III) at Verio

Past

Senior Technical Support Associate at Verio
Technical Support Team Lead (Inbound Call Center Supervisor I) at Verio
Technical Support Associate at Verio

6 more...

Education

Monterey Peninsula College
Vincennes University

Recommended

5 people have recommended Spring

Connections

148 connections

Industry

Information Technology and Services

Websites

Spring Dew’s Experience

Freelance Investigative Researcher and Computer Consultant

Self-employed

(Self-Employed; Myself Only; Information Services industry)

April 2007 — Present (1 year 9 months)

Gather data for legal and marketing purposes. Instruct users on an extensive variety of software and equipment. Troubleshoot user problems and provide technical support to small businesses. Advise small businesses and non-profits on information management.
Technical Support Supervisor (Inbound Call Center Supervisor III)

Verio

(Public Company; 1001-5000 employees; VRIO; Internet industry)

March 2006 — Present (2 years 10 months)

Supervise employees receiving calls from customers who require technical assistance with web hosting. Am responsible for the daily activity the call center and its adherence to policies and procedures. Adjust and oversee staff hours and activities to ensure that quotas for service volume and timeliness are met. Am directly responsible for the professional development of staff members, and provide appropriate feedback, metrics, and instruction so that they may advance their careers. Interface with other departements to coordinate operations and training among interdependent teams.

Additional Information

Spring Dew’s Websites:

Spring Dew’s Interests:

camping, medieval reenactment, science, science fiction, religion, sociology, non-traditional economics, forensics, travel, culture clash, world trade