Technical Support Specialist at Princeton University
Greater New York City Area
Technical Support Specialist at Princeton University
Greater New York City Area
Technical support specialist who works well with students, staff, and faculty. I have given many presentations and speeches to various campus communies alerting and educating students and faculty to new threats and dangers in the computing world. Was considered to be one of the Rider University's for most experts in the area of Spyware.
Support program coordination, Leadership
(Educational Institution; Higher Education industry)
January 2009 — Present (11 months)
Teaches undergraduate classes for the Computer Information Systems Department.
(Educational Institution; Higher Education industry)
July 2008 — Present (1 year 5 months)
Provide technical support to both the German & History departments.
(Non-Profit; 1-10 employees; Medical Practice industry)
December 2005 — Present (4 years )
The Mercer County Medical Society website is a website where the Society communicated various news and information to its members. It also is a major component in the marketing of the Society's various education seminars. Members pay to attend these events based on the information provided through the website.
Responsible for design and updates of content with submissions from the Society regarding news and information to provide to members, as well as marketing aspects of the site for the Society's various education seminars Responsible for maintaining existing content, administrating back end systems (PHP, MySQL, Wordpress), programming of new pages to meet specific needs, and site maintenance. Constructed original design along with team of programmers, who I supervised. Wrote Society's Privacy Policy.
URL: http://www.MCMeds.org
(Educational Institution; 501-1000 employees; Higher Education industry)
July 2006 — July 2008 (2 years 1 month)
Responsible for coordinating technical support for the campus' 5,600 students. Supervise 7 part-time technical support specialists who resolve student technical support issues. Also advise on the University's student laptop program in terms of hardware, software, operating systems, warranties, and vendors. Technical support coordination for the laptop program also falls under the supervision of this position. Also responsible for giving orientation presentations to incoming students each academic year on the technology services offered by the University. Serve as a representative for the entire Department at University open houses.
(Educational Institution; 501-1000 employees; Information Technology and Services industry)
September 2003 — July 2006 (2 years 11 months)
On campus Technical Support for administrators, faculty, staff and students.
Formal presentations of various technology topics to Campus Community.
Managed Laptop Program and Student Support websites at various times. Also advises on the University's student laptop program in terms of hardware, software, operating systems, warranties, and vendors. Technical support coordination for the laptop program also falls under the supervision of this position. Administrated Laptop Program Blackboard site. Also supervised one part time employee who assisted in the repair and support of the laptops in the program.
(Educational Institution; 501-1000 employees; Information Technology and Services industry)
September 2001 — September 2003 (2 years 1 month)
Respond to and resolve student network support issues while also serving as a liason between other RiderNet Manager and the Student Support Specialist.
(Public Company; 1001-5000 employees; GME; Consumer Electronics industry)
September 1998 — February 2002 (3 years 6 months)
Part-time Store Supervisor. Open and closed store while managing all part time sales associates.
MBA , Computer Information Systems , 2004 — 2007
B.S. , Computer Information Systems , September 2000 — May 2004
1996 — 2000