Spencer Stern

Current

• Business Consultant at Slide Consulting

Past

• Service Desk Analyst at Hammersmith & Fulham Bridge Partnership
• Call Out Technician at Omega Computers
• Freelance Researcher at Prospect Solution

• Application Support at Multibadge Ltd
• I.T. Assistant at Barnardo's
• Administrative Assistant at Waltham Forest College

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3 more...

Education

• London Metropolitan University

Recommended

4 people have recommended Spencer

Connections

51 connections

Industry

Management Consulting

Websites

• My Company
• Become my friend on Facebook
• Follow me on Twitter

Spencer Stern’s Summary

Co-Founded Slide Consulting Ltd. during the recession of 2009 and am the chief developer of the SLIDE psychometrics system incorporating advanced sociological research carried out since 2004.

Goals:
• To produce truly unique products and services that can help you and/or your organizations increase your overall team efficacies conducive to long-ranged business success.
• To become the market leader in relational network analysis allowing valuations of all participants in your social and business networks.
• To optimize the process of creating new successful businesses through advanced team building.

Spencer Stern’s Specialties:

Strategic Analysis • International Relations • Brand Awareness • Management Consulting • New Business/Start-Ups • Web 2.0 • Social Media • IT Consulting • Desktop Publishing • Gourmet Cooking

Spencer Stern’s Experience

• Business Consultant

  Slide Consulting

  (Privately Held; Management Consulting industry)

  June 2009 — Present (7 months)

  Company Vision: "To become the première #1 provider of psychometric testing and personal development systems in the world."

• Service Desk Analyst

  Hammersmith & Fulham Bridge Partnership

  (Privately Held; Information Technology and Services industry)

  August 2008 — December 2008 (5 months)

  I was hired as a service desk analyst at this medium-sized company providing service excellence to the public sector. I supported approximately 5000 users working in a team of usually 8 and took between 25-35 calls a day.
  
  • Provided first-line support responsible for basic customer issues
  • Logged all calls using Magic Service Desk from Remedy Software
  • Gathered the customer’s information and determined the customer’s issue
  • Resolved around 70-80% of the user problems received otherwise escalated to other support teams
  • New starters and leavers procedures
  • Supported Microsoft Office 2003 (Word + Outlook) & Windows XP
  • Performed data recovery tasks via Windows Server 2003
  • Managed users with ActiveRoles Server from Quest Software
  • Microsoft Exchange (account setup/mailbox configuring/etc.)
  • Group Policies (shared folders/distribution lists/etc.)
  • Active Directory (resetting passwords/unlocking accounts/etc.)
  • Utilised Management Console for Citrix Presentation Server 4.0
  • Thin client shadowing (remote troubleshooting)
  • Application maintenance (ending sessions)

• Call Out Technician

  Omega Computers

  (Information Technology and Services industry)

  January 2008 — June 2008 (6 months)

  I approached a local small business and established a freelancing contract with them to provide on-site support to their customer base of home and business users around the county of Essex.
  
  • Primarily a customer facing role with some telephone support
  • General computer support including printer and wireless router set-up
  • Installation and moves of IT equipment
  • General fault finding and resolution

• Freelance Researcher

  Prospect Solution

  (Research industry)

  March 2005 — December 2007 (2 years 10 months)

  I applied to a UK-based research company that accepted me as a freelance researcher giving me the opportunity to hone my writing skills.
  
  • During this period I worked self-employed from anywhere (i.e. home and overseas) completing academic research assignments 'on-demand' for fixed fees.
  • In addition I wrote and published my own non-fiction book entitled Socionics Demystified: A New Social Psychology for Understanding Relationships. ISBN-10: 184753595X. Published by Lulu Enterprises Inc. in June 2007.

• Application Support

  Multibadge Ltd

  (Information Technology and Services industry)

  September 2004 — February 2005 (6 months)

  I was hired by a small London-based business to install and troubleshoot their bespoke visitor management solution.
  
  • Primarily a customer facing role with some advice given over the telephone
  • Installed and supported I.D. card printers, bar code scanners and biometric devices etc.
  • Provided training on the MultiBadge visitor management system
  • Configured Windows XP based LANs for Internet, file and print sharing
  • Carried out database maintenance on the MultiBadge visitor management system
  • Ad-hoc work included network installations involving cabling, crimping and line testing
  • Also involved some long distance travel on occasion

• I.T. Assistant

  Barnardo's

  (Non-Profit; Non-Profit Organization Management industry)

  January 2004 — June 2004 (6 months)

  I was accepted by this well-known charity to do voluntary work in their I.T. Department.
  
  • Voluntarily worked (un-paid) for this well-known charity in the I.T. department of their head office. My main project involved using Norton Ghost to re-image around 250 redundant Intel Pentium 2 computers with Windows '98 to make suitable for re-usage.
  • In addition I got involved with PC builds and troubleshooting and thus gained exposure to the Heat call logging system, their IBM server environment and virtualisation principles

• Administrative Assistant

  Waltham Forest College

  (Educational Institution; Education Management industry)

  July 2003 — December 2003 (6 months)

  I was hired on a temporary basis to cover for a member of staff's maternity leave.
  
  • Processed students for ESOL (English as a Second Language) courses
  • Carried out general office work including faxing, photocopying, filing etc.

Spencer Stern’s Education

• London Metropolitan University

  Upper Second Class Honours (2:1) , BSc. Multimedia Technology & Applications , 2000 — 2003

  • Graduated with a final mark of 66.50.
  • Final dissertation entitled, "Investigating the decline of student take-up in Physics and how Multimedia can be used to re-engage students." Achieved a first-class award for this work and a monetary offer to develop it as the basis for a new commercial "Games Lab".

  Activities and Societies:

  Alumni member

Additional Information

Spencer Stern’s Websites:

• My Company
• Become my friend on Facebook
• Follow me on Twitter

Spencer Stern’s Interests:

social dynamics, new technology, corporate strategy, personal development, business psychology

Spencer Stern’s Groups:

London Metropolitan University Alumni Association

•    Web 2.0
•    Consultants Network
•    London Metropolitan University Alumni
•    Social Media Marketing
•    Jungian (Analytical) Psychology
•    Thursday Club - Marketers in London

Spencer Stern’s Honors:

- NLP Diploma Course (by Training Excellence Ltd.) completed 12th October 2007
- The GOALS Programme (by Motivational Systems Ltd.) completed 26th October 2007

Spencer Stern’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch