Sorin Suciu

Current

MicroStrategy Developer at MGI Metro Group Information Technology

Past

Business Analyst, IT at Vodafone Romania S.A.
Business Analyst, COPS at Vodafone Romania S.A.
Major Account Specialist at Mobifon S.A.

Customer Service Representative at Mobifon S.A.
PR Responsible, Member at BEST

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Education

Universitatea 'Spiru Haret' din Bucuresti

Recommended

2 people have recommended Sorin

Connections

256 connections

Industry

Information Technology and Services

Websites

Sorin Suciu’s Summary

Solution Architect and Developer, experienced in various Business Intelligence and Data Warehouse projects, with a good knowledge of Retail, Telecom and Customer Operations.

Sorin Suciu’s Specialties:

OLAP tools – MicroStrategy (primarily), essential knowledge of Business Objects, Cognos and QlikView;

RDBMS tools – Oracle, Teradata;

Programming and Markup Languages – SQL, VBA, XML, HTML;

Sorin Suciu’s Experience

MicroStrategy Developer

MGI Metro Group Information Technology

(Public Company; 11-50 employees; Information Technology and Services industry)

August 2006 — Present (3 years 4 months)

• Analyse and document customers’ requests;
• Develop MicroStrategy reports based on the previously performed analysis;
• Maintain quality standards by increasing performance, correcting errors and ensuring Second Level Support;
• Assist the delivery of new Data Warehouse objects during Acceptance Test;
• Cooperate with production, pre-processing systems and commercial departments;
• Create thorough technical descriptions of all the new system components;
• Perform feasibility and cost estimation studies;
• Describe the test environments used during testing phase;
Business Analyst, IT

Vodafone Romania S.A.

(Public Company; Telecommunications industry)

February 2006 — August 2006 (7 months)

• Facilitate the coordination of the technical projects associated with the Business Intelligence / Enterprise Data Warehouse area;
• Perform business requirements analysis for al data modifications associated with a subset of Enterprise Data Warehouse;
• Organise and perform user interviews to determine requirements for data, reports / KPI’s, analyses, metadata, SLA, data quality, performance;
• Coordinate meetings, ensuring that all recommended modifications achieve both systems and business objectives;
• Analyse and define user requirements and translates them into system requirements to ensure understanding by all project members;
• Create business specifications documents and obtain sign-off from all interested parties;
• Translate business requirements into technical specifications;
• Validates that the developed Business Intelligence solutions meets requirements and SLA
• Give input to Business Objects design, test plans and cases;
Business Analyst, COPS

Vodafone Romania S.A.

(Public Company; Telecommunications industry)

September 2004 — February 2006 (1 year 6 months)

• Perform reports or analysis on request, or by self initiative, as a result of an already identified problem;
• Identify and implement new projects, ideas and analysis that will bring better services to the customer and increase internal consistency of the service provided;
• Permanently monitor Customer Operations objects, using report and analysis, and find solutions to improve the service offered to internal customers;
• Calculate and analyse Financial indicators such as Collection Bad Debt, Provision for Bad Debt, Write Off;
• Calculate and analyse Customer Operations indicators and scorecards such as First Call Resolution, Call Coding, New Customer Calls, Cost per Customer Call;
• Evaluate overall and individual activity of Major Accounts’ teams;
Major Account Specialist

Mobifon S.A.

(Telecommunications industry)

April 2003 — September 2004 (1 year 6 months)

• Account management for Major Accounts;
• Proactive and reactive retention;
Customer Service Representative

Mobifon S.A.

(Telecommunications industry)

February 2002 — April 2003 (1 year 3 months)

• Customer care;
• Reactive retention;
PR Responsible, Member

BEST

(Computer Software industry)

1999 — 2003 (4 years )