Experienced Manager, Project Manager and Process Improvement Analyst
Greater Salt Lake City Area
Experienced Manager, Project Manager and Process Improvement Analyst
Greater Salt Lake City Area
Software development management, and project management over software development teams, quality assurance teams, and cross functional teams. I have also managed remote teams in India and managed vendor accounts and department budgets over $1million dollars annually. I have managed teams varying in size from eight to twenty five staff members. I have specialized management training in the following areas:
-Preventing Workplace Harrasement
-Employment Law
-Intellectual Property Protection
-Conflict Management
-Influencing Others
-Understanding Products Liability
-Financial Reporting
-Six Sigma / Lean Green Belt certification
-Process improvement using Six Sigma and Lean techniques as well as analysis of product quality metrics
-Leadership and management of testing and development teams, as well as remote teams
-Knowledge of Java, C#, C++, OOP, SDLC, Agile (Scrum and Xtreme), testing processes
(Public Company; 10,001 or more employees; MMM; Consumer Goods industry)
April 2008 — Present (9 months)
--Responsible for implementing department infrastructure initiatives, such as unit testing, continuous integration, testing, UI consistancy and consistency between functional groups on processes and tools
-Managing Six Sigma hopper and initiating projects
-leading projects as needed
-managing department hardware and software needs and
maintaining budget for said needs
-managing external services group (offshore) for the department
(Public Company; 10,001 or more employees; MMM; Computer Software industry)
March 2004 — April 2008 (4 years 2 months)
Software development manger over QA group. Responsible for managing group of testers fluctuating from 12-15 and comprised of full-time, contract and offshore team members. Developed automation staff, and worked with peer manager to create career path for automation staff. Career highlights: placed emphasis on Six Sigma projects and achieved $500K+ savings two years in a row. Managed relationship with QA tools vendor and purchasing of licenses at discounted rate. Managed contract and relationship with vendor for offshore testing staff. Created and grew QA test lab, which now utilizes VMWare server.
(Public Company; Computer Software industry)
1989 — 2003 (14 years)
(Public Company; 1001-5000 employees; Computer Software industry)
September 1998 — May 2003 (4 years 9 months)
Managed Software Development groups, that ranged in size from 9-15.
Responsible for hiring decisions, performance management, merit increases, project management of development assignments and general managerial administration tasks.
Responsible for career growth, organizing and planning new development projects and demos to upper management.
Responsible for designing and implementing a process improvement system between support and development group, in order to lower customer disatisfaction, and increase customer retention.
(Public Company; Computer Software industry)
1993 — 1998 (5 years)
MSCIS, Information Systems, 2001 — 2003
Attending school at night, while continuing to work full-time during the day
BA, English, Ancient Greek, History, 1984 — 1989
-Editor for Insight Magazine, which was a paid position within the
English department
-Editor and an author for underground student newspaper
-Volunteered to participate in community musicals
-Volunteered at computer lab to assist students with application
questions
Management / Leadership training, Process Improvement, Six Sigma and Lean, resource management training, learning new programming, database, platform, and testing technologies Non-Work: Reading fiction, writing poetry and short stories, skiing, spending time with my kids, meeting new people and traveling to new places.
Employee of the Year -- Novell 2000
Six Sigma Green Belt certification -- 2004
Crucial Conversations - certificate of completion - 2008
How to be Agile w/o being Extreme - certificate of completion - 2005