Timothy Rhoads

Current

Network Administrator, Wordpress and Hosting Consultant at Solarblu.net

Past

Client Services Manager at midPhase Services
Billing Manager at midPhase Services
Network Administrator at Sackett systems

Quality Assurance Tester CBT at Netg

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1 more...

Education

College of DuPage

Recommended

7 people have recommended Timothy

Connections

71 connections

Industry

Information Technology and Services

Websites

Timothy Rhoads’s Summary

I am a self taught programmer, website designer and microsoft support specialist. I am currently working on my CCNA and MCSE. I work at a web hosting company where i have learned more about technology that allows me to take my networking experieince to another level.

Timothy Rhoads’s Specialties:

Hosting, Cpanel, WHM, Dreamweaver, Wordpress, Joomla

Timothy Rhoads’s Experience

Network Administrator, Wordpress and Hosting Consultant

Solarblu.net

(Information Technology and Services industry)

January 2001 — Present (8 years 11 months)

• Wordpress hosting and design consultant.
• Cpanel/WHM Server Administrator
• Using Flash, ASP, PHP, and Mysql provide programming for web based applications.
• Provide Security Analysis and network configuration for existing networks.
• Help small business owners with their websites and implemented updates and new features to fit their needs.
• Server setup and configuration for small business needing to implement centralized storage and network security.
• Design and upgrade websites, promotional tools, programming services, and software products.
• Search engine Optimization, and advice on website marketing so that sites do well in the organic, crawler-based listings of search engines such as google, msn and yahoo.
Client Services Manager

midPhase Services

(Privately Held; Internet industry)

March 2008 — May 2009 (1 year 3 months)

-Communicated with administrators, tech support, billing and department managers to resolve customer issues and improve quality of service.
-Review tickets, chats, forums for common issues that can be documented as well as escalated unresolved issues.
-Discuss with customers their concerns and ideas on how we can provide a better quality of service.
-Research issues and provide accurate documentation of resolutions for customers and support staff.
-Training Staff (both technical and procedural)
-Act as a "go to" person for handling undocumented or difficult situations.
-Escalate issues to appropriate managers to help alleviate customer’s issues.
-Created reports from call, ticket and chat logs. Created detailed reports of commissions, sales, retentions and chargeback’s that help make vital decisions for the company’s procedures and growth.
Billing Manager

midPhase Services

(Privately Held; 11-50 employees; Internet industry)

December 2005 — March 2008 (2 years 4 months)

 Talked to customers to make sure the services they were ordering were appropriate to their needs.
 Provided technical support for shared, reseller, VPS and dedicated server hosting.
• Created customer tutorials to help hem with common service issues regarding Frontpage and Dreamweaver site setup and configurations.
• Reset passwords for hosting accounts and helped customers with control panel navigation and explained features (Cpanel/WHM).
• Processed orders that were received and reviewed them to make sure they were not fraudulent.
 Suspended or terminated accounts in violation of DCMA, or for abusing our terms of service.
 Quality controlled, created procedures, provided training and documentation for all billing department processes.
 Communicated with administrators, tech support, customer service and department managers to resolve customer issues and improve quality of service.
 Trained technical support and billing representatives.
Network Administrator

Sackett systems

(Privately Held; 51-200 employees; Information Technology and Services industry)

June 2001 — July 2004 (3 years 2 months)

 Maintain 4 NT 4.0 and 1 Windows 2000 Servers and 55 Windows 2000 Professional Workstations, 5 Windows XP Professional Workstations, 15 Windows 2000 Professional Laptops, and 5 Windows XP Laptops. Maintain 10 Hewlett Packard Printers/Plotters.
 Upgrade Client computer with new software, Service Packs, Plug-ins, Microsoft updates, and hardware.
 Wrote over 25 Programs in Visual Basic 6.0, FoxPro 6.0, Crystal Reports 10, Flash MX 2004, and DreamWeaver MX 2004.
 Maintain Sales Presentation in Flash MX, Fireworks MX, and DreamWeaver MX
 Write and maintain programs for producing product specific user and maintenance manuals for fabricated machines using FoxPro 6.0, DreamWeaver MX 2004, AutoIT, Crystal Reports 10, Adobe Acrobat 6.0, and Visual Basic 6.0.
 Maintain, Install, Update and research AutoDesk Inventor Series Products.
 Run Rockwell Automation Products to update the chips on specific fabricated machines.
 Monitor Cisco Pix 501 VPN Device, Server and Client Software.
Quality Assurance Tester CBT

Netg

(Public Company; 201-500 employees; Information Technology and Services industry)

January 2001 — August 2001 (8 months)