Information Technology and Services Professional Consultant
Warrington, United Kingdom
- Current
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- Supervisor at TM Retail
- Past
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- Quality Control Inspector at Anderton Concrete Products Ltd
- Field Service Analyst at Atos Origin
- Deskside Support / Domain Admin (1st/2nd/3rd Line) at British Nuclear Group Project Services Ltd
- Deskside Support (2nd Line) at Royal London Insurance
- Deskside Support / Domain Admin (1st/2nd/3rd Line) at British Nuclear Group Project Services Ltd
- Deskside Support Analyst at Iveco Ltd
- Senior IT Consultant at TMG IT Consultancy
- Senior Technical Support at IBM Global Services
- Field Service Engineer at P&P Corporate
- Field Service Engineer at ICI Computer Systems
- Field Service Engineer at Computer Repair Services Ltd
- Field Service Engineer at Computerways
- Able Seaman at Turnbull Scott Ltd
- Education
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- Kings Lynn College of Arts & Technology
- Fakenham Secondary Modern
- Recommended
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16 people have recommended Chris - Connections
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78
connections
- Industry
- Information Technology and Services
- Websites
Chris Smith’s Summary
I am a very experienced, technically minded individual with over 25 years broad exposure to hardware, software & network maintenance, configuration, installation & support scenarios. An excellent team or solo worker and communicator, a self-motivator with the ability to lead & manage, with an outgoing disposition, sense of humor & able to adapt to an ever-changing environment. I thrive on technical challenges. There is always something new to learn just around the next corner.
My background is extremely strong in PC Hardware, Networking, Software, Server & Desktop support. My strength is my understanding of how it all 'fits together', and therefore my diagnostic & analytical skills are extremely well honed as is my ability to visualize technical solutions to customer situations. If it cant be fixed straight away, I invariably can suggest a workaround to keep the customer working.
If you are looking for someone who is passionate about IT and getting the job done, both efficiently and to a high standard, then you have found such a person.
Chris Smith’s Specialties:
Problem solutions or workarounds. Systems analysis. Hardware repair & installation. Software installation & support. Field Service Support (Hardware / Software). Desktop support. Helpdesk management. Service delivery. IT Consultancy. Problem, Change & Incident management, handling & resolution. Getting the job done.
Chris Smith’s Experience
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Supervisor
TM Retail
(Information Technology and Services industry)
2005 — Present (4 years )
Shop Supervisor (Newsagent/Convenience Store)
This has always been my 'Background Job', whilst working elsewhere, helping my better half in the running of the Stores she manages...
Currently at the McColls (Holmes Chapel) Branch, off M6 J18. -
Quality Control Inspector
Anderton Concrete Products Ltd
(Construction industry)
July 2007 — June 2008 (1 year )
Took a sabbatical from IT for a while and took this position as a Quality Inspector. Duties involved monitoring the casting process for various concrete products, ensuring high quality finish & standard of product for the Companies customers. Secondary role was as a stand-by Mixer Man running the plant's Concrete Mixer, mixing batches for the various different casting machines throughout the plant.
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Field Service Analyst
Atos Origin
(Public Company; 1001-5000 employees; Information Technology and Services industry)
April 2006 — March 2007 (1 year )
This is an 11 month Contract for Atos Origin, on their Brakes Brothers Account based out of Runcorn covering the North West from Fleetwood (Lancs) to Montgomery in Mid-Wales. Supporting Windows XP Professional & MS-Office 2003 imaged to Company Specifications and Group Policies running on Dell GX & Latitude Hardware. This role involved support from the Desk (Imaging, Upgrades, Deployment) to the Server (Backups, Administration, Fault rectification, Security) and everything in between (Including Scanner set-ups, Printer installs, Broadband Router configurations) as well as Active Directory administration.
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Deskside Support / Domain Admin (1st/2nd/3rd Line)
British Nuclear Group Project Services Ltd
(Public Company; 501-1000 employees; Environmental Services industry)
March 2006 — March 2006 (1 month)
This 1 month contract, was to facilitate another PC upgrade to Windows XP & MS-Exchange. The majority of this work centered around the upgrade, conversion, & instruction on the use of the new systems, both Desktop & Laptop, available to these users. Secondary to this work was the continued support of existing users including Domain Administration, support of the VoIP telephony systems, and the usual deskside support issues. Imaging tasks utilising Ghost & Acronis True Image Workstation formed the primary duties involved during this period.
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Deskside Support (2nd Line)
Royal London Insurance
(Public Company; 1001-5000 employees; Financial Services industry)
September 2005 — February 2006 (6 months)
This 6 month contract based with Synstar on their Royal London Insurance account was to provide additional resource to the extremely busy Deskside And Network Support (DANS) department of the Royal London Group. Dealing with primarily NT4 Workstations with Office 97, interspersed with Windows 2000 & XP Installations with Office 2000/2003. Duties included the support of all Desktop systems, (fault-finding, re-imaging, building), as well as limited hardware support on the printers installed throughout the building.
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Deskside Support / Domain Admin (1st/2nd/3rd Line)
British Nuclear Group Project Services Ltd
(Public Company; 501-1000 employees; Environmental Services industry)
March 2005 — August 2005 (6 months)
This 6 month contract, based at British Nuclear Fuels, Project Services Ltd, was initially to facilitate their PC roll-out to Windows XP & MS-Exchange. This evolved into the administration of the Corporate Active Directory Domain, and the support of internal & external company desktops & users running on Windows XP professional, as well as mobile users utilising O2 XDA IIs PDA's globally. Duties included the support of Exchange users, involving the creation/deletion of accounts, fault finding, email filtration monitoring, & email scanning. This was a BC+ Security clearance position that involved admin access to all area’s of the Microsoft SharePoint system
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Deskside Support Analyst
Iveco Ltd
(Public Company; 501-1000 employees; Automotive industry)
October 2004 — January 2005 (4 months)
Contracted to Synstar based at Iveco (Winsford) as a break/fix hardware engineer, and all round deskside support of Windows 2000/XP desktops & MS-Office applications. This was a 4 month contract, in a 'Buck Stops Here' environment, whereby any and all PC issues came to me for resolution. This role entailed singular attention to performance & quality of service, as the site consists of over 200 seats, and the problems experienced at the outset were extremely complex in nature.
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Senior IT Consultant
TMG IT Consultancy
(Public Company; 11-50 employees; Information Technology and Services industry)
April 2000 — March 2004 (4 years )
Providing technical expertise & fall-back to Engineers under my direct responsibility. Technical duties involved the management & support of server to desktop installations, including network infrastructure. Operating System & Application support of Desktops & Servers formed part of the daily routine, covering Windows 2000, 2003, XP Professional, Windows 98, Office 2000, Lotus Notes (Domino & Client). Image building to customer specifications, and technical resolution of application conflicts formed part of the daily routine. Server building & maintenance of Lotus Domino servers & support of the customers Lotus Notes clients formed the major part of my daily routine as the customer was predominantly a Lotus Notes database user. I also provided Consultancy services to clients in particular to the service & support arena, and was able to provide solid & proven advice drawn upon my extensive experience in this field.
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Senior Technical Support
IBM Global Services
(Public Company; 5001-10,000 employees; Information Technology and Services industry)
January 1996 — March 2000 (4 years 3 months)
Providing 2nd/3rd line technical support to customers & other team engineers, covering the Teesside area initially comprising of in excess of 1000 seats, of both Windows 9x & NT4 desktop configurations. As the Senior Technical Support Engineer, and due to my extensive tenure in the field of Service & Support, I was mentor for approx 15 other engineers, and was able to technically advise on many aspects of covering the full support of Lotus Products (Notes, SmartSuite etc.), Microsoft Office, Novell & Microsoft Networking Clients and Operating System support, as well as Image Building for Standard Desktop Deployment within various businesses' as well as ensuring that the Helpdesk ran smoothly & efficiently. I was appreciated by both customer & colleague alike for my ability to provide technical solutions where other's had failed. I have the reputation for being a problem solver, and was regularly called upon to resolve customer complaints or engineering headaches.
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Field Service Engineer
P&P Corporate
(Public Company; 51-200 employees; Information Technology and Services industry)
February 1992 — January 1996 (4 years )
Hardware Engineer - PC's & Peripherals... Based at ICI Billingham, Teeside. Covering ICI Billingham, ICI North Tees & ICI Wilton.
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Field Service Engineer
ICI Computer Systems
(Public Company; 11-50 employees; Information Technology and Services industry)
November 1988 — February 1992 (3 years 4 months)
Hardware Engineer - PC's & Peripherals... Based at ICI Billingham, Teeside. Covering ICI Billingham, ICI North Tees & ICI Wilton.
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Field Service Engineer
Computer Repair Services Ltd
(Privately Held; 1-10 employees; Information Technology and Services industry)
November 1987 — November 1988 (1 year 1 month)
Primarily Component level repair of PC equipment including Home Computers as well as business PC's.. This role also involved the component level repair of Data General Mainframe equipment.
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Field Service Engineer
Computerways
(Privately Held; 11-50 employees; Information Technology and Services industry)
April 1984 — November 1987 (3 years 8 months)
Responsible for the maintenance & support of all customer PC hardware. Covering IBM PC's, Apple // & ///'s, Apple Mac's. This role also involved the running of the Workshop, and the stock control of Spares / Parts / Returns. This role was a hands on, component level repair position. Self motivation & a desire to see the job through to the end was extremely important.
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Able Seaman
Turnbull Scott Ltd
(Public Company; 201-500 employees; Maritime industry)
January 1981 — March 1984 (3 years 3 months)
Merchant Navy
Chris Smith’s Education
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Kings Lynn College of Arts & Technology
1979 — 1981
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Fakenham Secondary Modern
1974 — 1979
Additional Information
Chris Smith’s Websites:
Chris Smith’s Interests:
Online gaming, Archery, Films, PC Technology, Internet, Alternative Energy, Solar Power, Carnivorous Plants.
Chris Smith’s Groups:
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Renewable Energy Network -
BNFL -
IT Support and Networking Professionals North West Newsgroup -
Taylor Green -
Imagine Recruitment -
Careers4 UK
Chris Smith’s Honors:
BIIAB Level 2 National Certificate for Personal License Holders
Institute of Advanced Motorists Defensive Driving Course Grade B
CRB Basic Disclosure (2009)
Chris Smith’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- job inquiries
- expertise requests
- reference requests
- getting back in touch
