Steven Kalczynski

Steven Kalczynski

Managing Director-The Townsend Hotel

Birmingham, Michigan (Greater Detroit Area)

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Steven Kalczynski's Overview

  • General Manager at Sheraton Doha
  • General Manager at The Oberoi, Mumbai
  • General Manager at Ballantyne Resort- A Starwood Luxury Collection Resort
  • General Manager at St Regis Los Angeles
  • Director of Franchise Operations at Starwood Hotels & Resorts
  • General Manager, Chief Representative, China at AEA International
  • Resident Manager at Peninsula Hotel, Beijing, China
  • Resident Manager & General Manager at Shangri-La Hotels & Resorts
  • Various Positions at Sheraton Corporation

500+ connections

Steven Kalczynski's Summary

Dynamic, results-focused executive with successful track record in operations management. Proven success in luxury hotel management and franchise operations for Oberoi, Starwood’s St Regis & Luxury Collection brands, Peninsula, Shangri-La, and Sheraton. Experienced in international markets and Chinese, Indian and Middle Eastern business customs and protocols. Highly personable with strong people skills and talents in relationship building. Technology and brand savvy with an understanding of Internet consumer buying behavior. Excellent leadership, communication, and negotiation skills. Capabilities in: Hotel Development, Operations Management, International Business, Quality Initiatives, Capital Improvement, Franchise Operations, Program Roll-Out, Sales & Marketing, Luxury Hotel Management

Specialties: •Hotel Development
•Operations Management
•International Business
•Quality Initiatives
•Capital Improvements
•Franchise Operations
•Program Roll-Out
•Sales & Marketing
•Luxury Hotel Management

Steven Kalczynski's Experience

Managing Director

Townsend Hotel

Privately Held; 51-200 employees; Hospitality industry

September 2012Present (2 years 1 month)

2014 & 2013 FORBES Travel Guide Four Star property
2013 & 2014 FORBES Travel Guide Rugby Grille Restaurant
2014 & 2013 AAA 4-Diamond Rating
2014 & 2013 Certificate of Excellence, 2013 Winner, TRIPADVISOR
2014 & 2013 WINE SPECTATOR Award of Excellence
Condé Nast Traveler - Best in the World 2012 - Midwest Hotel
2012 "T+L 500 - The Best Hotels in the World" by TRAVEL + LEISURE Magazine
2011 "World's Best Awards" by TRAVEL + LEISURE Magazine
2011'Best of' Award by Meetings Focus MidAmerica Recognizes for Excellence
500 World's Best Hotels" by TRAVEL + LEISURE Magazine - January 2011
DBusiness' Top Metro Detroit Restaurant for Business
2011 Zagat's - America's Top Restaurants, Noteworthy Places
2010 "World's Best Awards" by TRAVEL + LEISURE Magazine
2010 Zagat's - America's Top Restaurants, Top Food Ranking
2009 Detroit Free Press "Top Work Places"

General Manager

Sheraton Doha

Public Company; 51-200 employees; Hospitality industry

April 2011September 2012 (1 year 6 months) Doha, Qatar

371 room, 8 restaurants, 50,000 sq. ft mtg. space, $80 million dollar operation
In addition, responsible for Housekeeping for Emir's Palace

General Manager

The Oberoi, Mumbai

Public Company; 10,001+ employees; Hospitality industry

February 2010September 2010 (8 months)

Pre-opening General Manager for Five Star hotel in Mumbai, India after bomb blast

General Manager

Ballantyne Resort- A Starwood Luxury Collection Resort

March 2005December 2009 (4 years 10 months)

Award winning luxury resort with 10,000 sq. ft. spa and 4 star rated by Golf Digest golf course

General Manager

St Regis Los Angeles

20042005 (1 year)

Director of Franchise Operations

Starwood Hotels & Resorts

Public Company; 10,001+ employees; HOT; Hospitality industry

20002004 (4 years)

Oversaw 35-40 properties in Midwest with four Starwood brands with focus on brand equity, S&M support, quality assurance, and ways to generate addiitonal revenue opportunities.

General Manager, Chief Representative, China

AEA International

19951999 (4 years)

Resident Manager

Peninsula Hotel, Beijing, China

19931994 (1 year)

Resident Manager & General Manager

Shangri-La Hotels & Resorts

Public Company; 10,001+ employees; Hospitality industry

19911993 (2 years)

Various Positions

Sheraton Corporation

Public Company; 1001-5000 employees; Hot; Hospitality industry

19781987 (9 years)

Sheraton Boston, Toronto, New Orleans, Washington DC

Steven Kalczynski's Volunteer Experience & Causes

  • Volunteer Experience

    • Fund Raiser

      Michigan Humane Society Bow Wow Brunch
      • Animal Welfare
      April 2014 April 2014 (1 month)

      Raised funds for Humane Education by promoting humane values, MHS is making ours a more compassionate community for all its members – both two- and four-legged. Children experience the reward of giving back to the community when they hold fundraising drives, make kitty forts and design fleece blankets for the animals in MHS’ care.

    • Volunteer at Cass Community Soup Kitchen

      The Baldwin Center
      • Poverty Alleviation
      April 2014 present (6 months)

      The Baldwin Center’s mission is to feed, clothe, educate and empower the men, women and children of the Pontiac community. The Center has been serving our neighbors since 1981 and currently offers more than 25 support programs that meet basic needs, offer assistance in a crisis, provide education and enrichment opportunities for adults and children, and serve as a safety net. We envision people of all ages and cultures sharing the belief that they can create and shape how they live and grow within the community.

Steven Kalczynski's Skills & Expertise

  1. Hospitality Management
  2. Hospitality Industry
  3. Budgeting
  4. Staff Training
  5. Sales Management
  6. Marketing Strategy
  7. Strategic Planning
  8. Franchising
  9. Budgets
  10. Hotels
  11. Resorts
  12. Project Management
  13. Public Relations
  14. Concept Development
  15. Customer Satisfaction
  16. Luxury
  17. Rooms Division
  18. Contract Negotiation
  19. Fine Dining
  20. Food & Beverage
  21. Hospitality
  22. Hotel Management
  23. Leadership
  24. Management
  25. Marketing
  26. Operations Management
  27. Revenue Analysis
  28. Sales
  29. Training
  30. Yield Management
  31. Customer Service
  32. Front Office
  33. Restaurants
  34. Team Building
  35. Pre-opening
  36. Negotiation
  37. Food
  38. Banquets
  39. Catering
  40. Wine
  41. Property Management Systems

View All (41) Skills View Fewer Skills

Steven Kalczynski's Education

Rutgers University – Camden

MBA, International Business & Marketing


Northeastern University

BA, Criminal Justice

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