
Technical Support Lead at IPOWER
Phoenix, Arizona Area

Technical Support Lead at IPOWER
Phoenix, Arizona Area
(Privately Held; 51-200 employees; Information Technology and Services industry)
April 2007 — August 2008 (1 year 5 months)
Talking to people on the phones and helping them through technical issues concerning their websites and hosting.
(Privately Held; 51-200 employees; Information Technology and Services industry)
February 2008 — August 2008 (7 months)
Run a group of technical and billing representatives and ensure they answer phone calls and handle them in a quality amount of time. Also support their sales and ensure all their questions are answered.
(Privately Held; 201-500 employees; Oil & Energy industry)
January 2007 — March 2007 (3 months)
Creating database records on invoices and delivery tickets after an order has been paid for and received.
(Partnership; 1001-5000 employees; Telecommunications industry)
January 2006 — December 2006 (1 year)
Outbound and Inbound calls to customers overdue on car and home loans. Also data entry on student loan applications.
(Privately Held; 501-1000 employees; Retail industry)
June 2005 — August 2005 (3 months)
Checking people out after shopping for groceries.
(Privately Held; 11-50 employees; Food & Beverages industry)
January 2004 — August 2004 (8 months)
Took and delivered orders to customers. Made drinks and kept restaurant clean.
Associates, Web Design, 2006 — 2009 (expected)
Bachelor's, Astronautical Engineering, 2004 — 2006
Alto sax player in school band.
High School, Computer Science, 2000 — 2004
Earned 8 medals, 22 ribbons, and 8 trophies in JROTC in 4 years, was commander of Color Guard for two years, and S-1 Administrative Officer for two years. Was a section leader in band for 1 year. President and Secretary of Amateur Radio Club for one year each. Was Outstanding Senior Girl in senior class, top 5% of class.
Computers, software, hardware and coding. Science Fiction and Fantasy movies, tv shows, books, and art. History, mostly WWII era but am willing and interested in learning about any era. Ballet, rockets and space.