Samsung Experience Consultant
- Lexington, Kentucky Area
Lance Burkhardt's Overview
- Samsung Experience Consultant at Mosaic Sales Solutions
- Sales Representative at AT&T Mobility
- Manager Central/Eastern Kentucky at Cellular Sales
- Server at Eddie Merlots Prime Steakhouse and Seafood
- Server at Hyde Park Prime Steakhouse
- Senior Loan Officer at Freedom Mortgage Solutions LLC
Lance Burkhardt's Summary
My natural curiosity has always led me to seek out and research information about the ever evolving world of technology. I truly believe that the distribution of information is the most powerful tool for achieving success in any pursuit. It is my goal to find work that allows me the opportunity to use my knowledge to teach and share with others how technology can make their lives better.
Earning the right to gain the customers trust is the key to attaining the highest grossing monthly sales and accruing the least amount of returns. Whether it is helping a small business owner set up their e-mail or explaining features of a smartphone with the demo of an app, or helping an individual with a billing question, I am dedicated to educating customers however long it takes.
Managing a team of reps has also allowed me to recognize and cultivate strengths and improve weaknesses through training and role playing exercises on the sales floor. Rallying my team to communicate with each other, stay focused and motivated has helped me to improve my own selling skills. I owned the role as manager by leading regular conference calls, running contests, working with reps to create and balance their schedules as well as being available to provide answers and support. As a leader, I was accountable for our failures and success but more than anything the greatest reward was to help inspire my reps to be confident, valuable team players.
My passion keeps me driven to use the knowledge that I have learned and apply it to real world situations.
I have a depth of experience in sales that leads me to not only strive to be at the top, but also create memorable experiences with clients. I'm a team leader who brings my co-workers together to meet and exceed the many daily goal objectives.
Lance Burkhardt's Experience
Samsung Experience Consultant
Privately Held; 5001-10,000 employees; Marketing and Advertising industry
April 2013 – Present (1 year 6 months)
-Increased sales of Samsung products at Best Buy stores
-Made Best Buy THE destination for the broadest portfolio of Samsung products (mobile phones, tablets, PCs, cameras) and accessories
-Strengthened Best Buy & Samsung brand equities by delivering an industry leading customer service experience both in-store and after purchase
November 2012 – April 2013 (6 months)
-Maxed out sales commissions in second and third month on the floor
-Leader in wireless home phone sales
-Top rep for tablet sales
-Won contest for most sign ups in paperless billing
-Won contest for iPad mini selling tablets and wireless home phones
-Most new activations in current month of March
Manager Central/Eastern Kentucky
Privately Held; 1001-5000 employees; Wireless industry
August 2009 – September 2012 (3 years 2 months)
Privately Held; 201-500 employees; Restaurants industry
April 2008 – August 2009 (1 year 5 months)
-Lead server who sets a positive energy to provide exceptional, memorable experience for guest.
-Interpreting guest needs and entertain them tableside in order to build great relationships and lasting impressions.
-Use strong leadership skill to set an example for team member to accomplish goals in a fast-paced environment.
-Use critical thinking skills to solve problems in an innovative manner
-Think ahead and pay close attention to detail in order to foresee issues and curb them in before they become problems.
-Keen observations integrated with time management keeps lines of communication open and current in order to coordinate both back and front of house.
-Organizing banquet parties for groups ranging in size from 10-150
Hyde Park Prime Steakhouse
March 2005 – December 2008 (3 years 10 months)
-Thorough comprehension of restaurant industry software- Micros and Aloha
-Providing high quality customer service to fulfill all the needs of guests
-Multitasking in a high-paced environment to coordinate timely service
-Top ranking server in sales promotion incentives
-Trained new servers under corporate guidelines.
Senior Loan Officer
Privately Held; 1001-5000 employees; Financial Services industry
August 2007 – May 2008 (10 months)
Lance Burkhardt's Skills & Expertise
- Customer Service
- Mobile Technology
- Direct Sales
- Mobile Devices
- Cold Calling
- Customer Retention
- Team Building
- Team Leadership
- Mobile Communications
- Cellular Communications
Lance Burkhardt's Additional Information
Contact Lance for:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch