Manager - Information Technology at KPMG
Greater New York City Area
- Current
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- Incident/Problem/Crisis Manager, Information Technology Services at KPMG
- Past
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- ITIL PMO (Vice President, Technology) at Morgan Stanley & Co.
- Business Analyst (Vice President, Technology) at Morgan Stanley & Co.
- Fixed Income Account Manager (Vice President, Technology) at Morgan Stanley Japan, Ltd.
- Consolidated Service Desk Manager (Vice President, Technology) at Morgan Stanley Japan, Ltd.
- Fixed Income IT Production Manager at Morgan Stanley Japan, Ltd.
- Telelvision Operations at Reuters Financial Television
- Mainland Japan Military Marketing Manager at MCI
- Combat Correspondent at U.S. Marine Corps
- Field Wireman at U.S. Marine Corps
- Education
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- United States Marine Corps Institute
- Defense Information School (DINFOS)
- University of Phoenix
- Recommended
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15 people have recommended Richard "Rik" - Connections
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280
connections
- Industry
- Information Technology and Services
- Websites
Richard "Rik" Jones’s Summary
Technology and business visionary with management and hands-on experience in highly complex, high-risk market driven environments. Strong record of success in deploying and supporting robust IT architectures and infrastructures to support time-to-market, client driven business entities. Proven ability to bring the benefits of IT to solve business challenges while managing costs and risks. Led deployment of custom client driven applications. 11 years in global technology with an addition 10 years in technology relevant field. Provided strategic direction to senior business management on technology.
* Technology Architecture & Integration
* Global IT Delivery & Project management
* Budgeting & Cost Control
* Organization & Staff Development
* Leading Edge Software Development
* Electronic Commerce Strategy/Development
* Staff Management & Team Building
* Strategic Analysis & Internal Consulting
* ITIL & Industry Standard focused
Dynamic management career with strong leadership, problem-solving, planning, team-building and project management skills. Recruit, develop, motivate and retain diverse staff structuring them in teams that deliver results and savings. Proven record in delivering technology solutions to meet business requirements and partnering with clients to ensure requirement delivery.
Richard "Rik" Jones’s Specialties:
Project Management
Leadership, Training and Team Building
Call Center Management and Leadership
IT Infrastructure and Operations Leadership
Continuous Process / Service Improvement
Outstanding Customer / Vendor Relations
Technology Business Analysis
Process Governance & Controls
IT Service Managment/ITIL
Strong /Communications/Public Speaking
Richard "Rik" Jones’s Experience
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Incident/Problem/Crisis Manager, Information Technology Services
KPMG
(Partnership; Management Consulting industry)
October 2008 — Present (1 year 3 months)
As the Information Technology Services (ITS) Incident/Problem/Crisis Manager, primary responsibilities include the development of the effective ITIL based Incident, Problem and Crisis Management Programs encompassing areas of system failures and crisis events for the ITS organization supporting all business divisions of KPMG and 88 satellite offices across the United States and Israel.
In conjunction with the development of these Programs, additional responsibilities include contributing to the design and implementation of Change, Service Request, Service Level Management and CMDB process areas. -
ITIL PMO (Vice President, Technology)
Morgan Stanley & Co.
(Public Company; 10,001 or more employees; MS; Banking industry)
March 2007 — March 2008 (1 year 1 month)
Provide highly effective Program management for world-wide mandated re-design of IT Service and Engineering processes in accordance to Industry IT Infrastructure Library Standards. Streamline Technology operational effectiveness and enhance overall stability across the IT organization resulting in enhanced stability and the remediation of inefficient legacy processes. Initial phase focused on Incident and Problem Management, moving to Service Request, Change, Configuration and Capacity Management.
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Business Analyst (Vice President, Technology)
Morgan Stanley & Co.
(Public Company; 10,001 or more employees; MS; Banking industry)
September 2005 — February 2007 (1 year 6 months)
The Business Analyst role was created for the Internal Audit Division to address a need of operating in a more restricted regulatory environment. Changes in audit/regulatory processes resulted in a strained relationship between the development and infrastructure teams and Audit Management due to lack of strategy or direction. Upon assignment, quickly moved to identify areas where change was required due to legacy infrastructure, tools and broken SDLC development processes. The result of which led to a strengthened partnership with senior Internal Audit Management to define overall Audit requirements for an effective technology solution.
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Fixed Income Account Manager (Vice President, Technology)
Morgan Stanley Japan, Ltd.
(Public Company; 10,001 or more employees; MS; Banking industry)
February 2003 — August 2005 (2 years 7 months)
Interface between the Fixed Income Division’s senior management and all areas of the regions Information Technology Division. Coordination of all technology employed in support of the complex trading and sales platforms. Major focus was supporting regional business strategy. Partnership with the business operations office resulted in a complete transparency of technology costs and overhead. Management of the Technology department’s operational risk exposure in supporting of the overall Fixed Income Division compliance process reviews. Oversight of the Business aligned technology group’s infrastructure and development standards in compliance with a complex Japanese regulatory environment. Personnel management responsibilities included oversight of the 24 local Application Support Specialists covering 40+ Sales/Trading applications across the Asia region.
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Consolidated Service Desk Manager (Vice President, Technology)
Morgan Stanley Japan, Ltd.
(Public Company; 10,001 or more employees; MS; Banking industry)
June 2000 — January 2003 (2 years 8 months)
Responsibilities included management of all Enterprise Infrastrucure Outsource Vendor contracts & requirements. Managed Data Center Operations for the Japan office. Managed IT Purchasing department. Managed the Service Desk Operations for Japan including external Client Service Desk. Coordinated with Global counterparts on global deployments and projects.
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Fixed Income IT Production Manager
Morgan Stanley Japan, Ltd.
(Public Company; 10,001 or more employees; MS; Banking industry)
December 1998 — May 2000 (1 year 6 months)
Coordination of all frontline support elements charged with the day to day operational stability of the Fixed Income Division. Communicate Fixed Income specific technology changes to other departments providing them the opportunity to develop impact assessments, resulting in a reduction of risk to the organization. Ensure that appropriate resources were allocated to provide the necessary coverage to the Fixed Income Division for the coordination of all Firm-wide testing and deployment of desktop applications and infrastructure changes.
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Telelvision Operations
Reuters Financial Television
(Public Company; 5001-10,000 employees; Media Production industry)
September 1995 — November 1998 (3 years 3 months)
Provided logistical support of the Reuters Financial Television Editorial Department tasked with providing Asian market moving news to the global clients of the Reuters Terminal system. Operational functions included studio operations, on-air technical directing and audio control to live on-air broadcasts.
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Mainland Japan Military Marketing Manager
MCI
(Public Company; 10,001 or more employees; Telecommunications industry)
September 1993 — August 1995 (2 years )
Responsibilities included the Event management and marketing of the MCI Telecommunication International Calling Card program across all U.S. Military Installations within Mainland Japan. Managed Marketing representatives aboard these installations to ensure events ran on budget and monthly quotas were met.
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Combat Correspondent
U.S. Marine Corps
(Government Agency; 10,001 or more employees; Military industry)
February 1988 — August 1993 (5 years 7 months)
Performed roles as deployable Combat Correspondent for Marine Corps Base Camp Lejeune, NC. Transfered to Marine Corps Air Station Iwakuni, Japan for assignment as Broadcast Journalists for the Armed Forces Radio and Television Service. Responsibilitlies included the operations and management in the areas of Radio and Television. On air talent for on-air programs as well as producing radio and television programs for internal and external release. Other duties included responding to queries by civilian media outlets, providing products for use on base cable radio and TV outlets and producing broadcast products for external media, Televisions Operations and Program scheduling.
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Field Wireman
U.S. Marine Corps
(Government Agency; 10,001 or more employees; Military industry)
January 1986 — February 1988 (2 years 2 months)
Field wireman responsible for wired communications for Direct Fire Artillery Battery (Charlie Battery, 1st Battalion, 10th Marine Regiment, Camp Lejeune, NC.) As the senior wireman, responsible for the management of 5 Marines on all deployments.
Richard "Rik" Jones’s Education
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United States Marine Corps Institute
Various 1986 — 1993
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Defense Information School (DINFOS)
Military , Broadcast Journalism , 1988 — 1988
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University of Phoenix
Computer Science
Additional Information
Richard "Rik" Jones’s Websites:
Richard "Rik" Jones’s Interests:
Technology, Writing, Fishing, Travel, Cruising, Photography
Richard "Rik" Jones’s Groups:
itSMF USA
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Executive Suite -
ITSM (ITIL) Professionals -
American ITIL -
KPMG U.S. Alumni Group -
ITIL v2 / v3 Service Management (ITSM) and ISO 20000 + Subgroups -
Semper Fi Network - United States Marine Veterans - USMC -
"DINFOS Trained Killers" Alumni Association -
Morgan Stanley Active & Alumni -
Morgan Stanley Alumni Group -
Marine Corps Executives Group -
U.S. Marine Corps Alumni -
Implementing ITSM -
Evernote users -
Service Management Society -
ITSM for small/medium business
Richard "Rik" Jones’s Honors:
2005 Global Operations & Services Asia Awards for Excellence
2003 IT First Choice Award – Team
2002 IT First Choice Award – Individual
2001 IT First Choice Award – Individual
1992 Department of Defense Thomas Jefferson Award – Broadcaster of the Year
Richard "Rik" Jones’s Contact Settings
Interested In:
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- job inquiries
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