Simon Rumble

Current

Web & Business Systems Consultant at AAPT

Past

Content Manager at AAPT
Senior Technical Author at Searchspace
Documentation Team Leader at Pilat Media

GNU/Linux Consultant at Digital Science
Technical Author at Torrington Interactive
Content and community consultant at The Executive Network
Strategy and pre-sales producer at Spike Pty Ltd
Writer at Spike
Technical Author at Aurema
Web Producer at Corporate Express
Journalist and Web Developer at Wide West Media

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Simon Rumble’s Summary

I work at the boundary of marketing and web tech. I'm highly technical by inclination, but my interest is in using it to improve customer experience and increase sales.

My most recent large project was a complete redesign of our web front-end, both for the sales side and existing customers. I had to manage the launch project and integration, as well as perform much of the testing and tweaking to get it over the line. The hardest part was actually the internal paperwork and processes, engaging with four different change management procedures.

Much of my focus these days is complex web systems integration and JavaScript coding. I've been getting my hands very dirty with JavaScript, specifically jQuery, to smooth things through.

Simon Rumble’s Specialties:

Web production, marketing, content creation and management, web analysis and design, user experience. JavaScript development and backend integration.

Simon Rumble’s Experience

Web & Business Systems Consultant

AAPT

(Public Company; TEL; Telecommunications industry)

October 2007 — Present (1 year 10 months)

Acting as the link between marketing and the technical areas. I gather requirements, design and help implement solutions for the web-based information, ordering and self-service functions. My focus is on optimising the user experience within a very constrained technical and organisational environment, with an inflexible backend.

A major part of this project has been implementing a new design and Drupal CMS, integrating with the existing logged-in self-service system. This involved specifying, planning and managing the development and agency processes, testing and project managing the transition to a new live site, engaging multiple internal and external change management processes to ensure a successful launch.

Result was a successful launch of new brand and CMS, with the purchasing process optimised from 14 steps (on average) to just 4 steps, with resultant improvement in conversion rates.
Content Manager

AAPT

(Public Company; TEL; Telecommunications industry)

September 2006 — September 2007 (1 year 1 month)

Content manager implementing new public and internal web sites to accompany major business transformation project. Copy writing through multi-stage approval process while keeping the message consistent. Testing and business analysis for changes and improvements. Javascript and template development.
Senior Technical Author

Searchspace

(Computer Software industry)

June 2005 — April 2006 (11 months)

Senior Technical Author for financial compliance and fraud detection software products. Documentation for print and online help systems. Automated document production using WebWorks Publisher.

Translation preparation and management.
Documentation Team Leader

Pilat Media

(Public Company; PGB; Computer Software industry)

August 2001 — June 2005 (3 years 11 months)

Starting as Senior Technical Author, promoted to Documentation Team Leader managing a small team documenting a rapidly-developing television broadcast management system. Planned and implemented conversion from Microsoft Word to AuthorIT to facilitate both printed and online outputs.

The position also involved quality assurance, document production automation, implementation support at client sites and business analysis.
GNU/Linux Consultant

Digital Science

(Internet industry)

March 2001 — August 2001 (6 months)

GNU/Linux Consultant, specialising in "dot-com" and ISP type companies with network support, management, , scripting, maintenance and technical authoring.

Consulting clients while at Digital Science:

* Schlumberger: Technical editing and authoring for a new network.
* Acumen Envision: Training in Linux for Independent Publishing.
Technical Author

Torrington Interactive

(Internet industry)

February 2001 — March 2001 (2 months)

Internal development and documentation of Perl in a mod_perl environment, HTML::Template, Oracle PL/SQL driven web fleet management application running on GNU/Linux servers. Documentation done on GNU/Linux system in Perldoc and SDF format.
Content and community consultant

The Executive Network

(Internet industry)

November 1999 — September 2000 (11 months)

Strategic consulting as content and community producer. Development and implementation of online content and community strategy and technology selection for vertical portal site. GNU/Linux server setup and administration including scripting and configuration. XML news feed processing.
Strategy and pre-sales producer

Spike Pty Ltd

(Internet industry)

July 1999 — March 2000 (9 months)

Strategy and pre-sales producer. Involving web strategy development, pre-sales documentation, technical documentation and training for large-scale web products. Internal network documentation for global web hosting network. Client training in Tokyo on large intranet project.
Writer

Spike

(Public Company; Internet industry)

1999 — 2000 (1 year)
Technical Author

Aurema

(Privately Held; Computer Software industry)

September 1998 — July 1999 (11 months)

Technical Writer. Documentation, FAQs, online help training and marketing materials for Unix resource management tools. Framemaker+SGML, troff, HTML and other tools used within the Unix and GNU/Linux environment. Also a short sting of business research, travelling around asking our clients what they did with our software. Systems used: GNU/Linux, Irix, Solaris, ReliantUnix, Tru64 Unix. Customer interviews and training. Unix and Perl scripting work.
Web Producer

Corporate Express

(Internet industry)

April 1997 — September 1998 (1 year 6 months)

Development of NetXpress, at the time Australia's largest e-commerce site, including documentation, training design and coordination and customer training; Business analysis and internal application documentation; network documentation and planning; project management of international deployment of web application running on GNU/Linux, Solaris and DG/Unix systems.
Journalist and Web Developer

Wide West Media

(Internet industry)

1996 — 1997 (1 year)