Engagement Director Huge/IPG
Greater New York City Area
Engagement Director Huge/IPG
Greater New York City Area
15+ years’ of business and project management experience combining technology and operational expertise directing mission-critical, internet-based systems. Expertise to conceptualize and execute projects on time and within budget. Experience in developing and leading IT projects to support the strategic direction of the businesses. Proven ability to understand and communicate business process flows, manage project risks, perform cost benefit analysis, develop and track project benefits, manage usability testing, and work within a matrix environment. Collaborate to maximize existing technologies, and gain familiarity with new systems and technologies, work effectively with both stakeholders and technology teams.
• Strong team leadership and mentoring skills managing technical project managers and producers as direct reports. Established project management and search engine best practices
• Experience acting as Client Partner on Fortune 500 accounts with excellent presentation skills and an interest in building trusting long term client relationships.
• Manage multi-million dollar project revenues and manage P&L and staffing
• Proven adaptability to multiple business environments and domains with experience in: Financial services, pharma/healthcare, media, telecommunications, automotive, and consumer products.
• Strong verbal, written and interpersonal skills.
• Skills/ Experience - Design, development, and maintenance of Web Sites, Applications, Digital Asset Management and Content Management Systems
• Strong SEO experience with proven track record
• Experience working with global clients and managing off-shore teams.
Pharma/healthcare, financial services, media, telecommunications, automotive, and consumer products experience.
I have managed projects for major corporations, such as McKinsey & Co, Bristol-Myers Squibb, Sanofi-aventis, Roche, Nestle Waters, Mass General Hospital, U. S. Trust, Sony, Intel, Cablevision, Daimler Chrysler, Avaya, Philips Lighting and Electronics, and Time Inc.
(Privately Held; Internet industry)
June 2009 — Present (2 months)
(Public Company; PUB; Marketing and Advertising industry)
May 2008 — June 2009 (1 year 2 months)
Working with my team of delivery associates and managers we partner with the marketing, creative, strategy, and technology teams to build the highest quality deliverables to our clients. Projects ranged in scope from large scale portals, website designs/implementations, to complex CRM and PRM programs.
- Scoping, scheduling, risk identification/mitigation strategies, process improvements and quality control
- Business operations management: forecasting, finance reporting, MSA management & reconciliation
- Managing and mentoring staff of project managers
(Public Company; 51-200 employees; Internet industry)
April 2006 — May 2008 (2 years 2 months)
Manage strategic projects across portfolio of clients. Responsible for solution quality, on time delivery and profitability. Manage/mentor project managers and producers
Mass General Hospital Web Redesign
• Work with creative staff through branding and design system exercises
• Direct team of information architects, business analysts & content strategists to define new processes for centralized site content
• Work with stakeholders and technologists to leverage Interwoven CMS & Google Search Appliance.
Global Consulting Firm (protected by NDA) Website & CMS
• Manage strategic projects to add new features and partnership programs
• Work with stakeholders to improve process and resource requirements on their e-commerce and registration flow on the site
SEO Projects
• Developed SEO Strategy and implemented SEO optimization project for site - increased search engine referrals 23%
• Consulted on SEO for Nestle Waters, MasterCard, British Telecom, Forrest Labs, Valspar Paint
(Public Company; 10,001 or more employees; TWX; Information Technology and Services industry)
January 2005 — April 2006 (1 year 4 months)
Managed strategic projects across portfolio of Time Inc. Interactive (TII) sites supported by Vignette CMS, implementation of blogs, RSS feeds, and lead SME group to specify next generation of Content Management System. Collaborated with Director of Products and Time Inc. Legal, and Corporate Information Security on vendor due diligence and technology audits. Senior Project Manager on all EW.com and Parenting.com projects.
As Search Engine Optimization Manager I developed standards for technical and editorial optimization of sites and worked with technologists to gain large increases in referrals from Google and Yahoo.
(Public Company; 1001-5000 employees; OMC; Information Technology and Services industry)
January 2003 — January 2005 (2 years 1 month)
U. S. Trust Account - Sales Presentation Management Development
Lead team of architects, technologist, developers, and designers on web application for financial services firm
• Converted business requirements into functional specifications including business logic
• Developed project plans and budget, coordinated implementation of financial business rules in application
• Engineered processes and software modules to ensure SEC and NASD compliance to enhance client’s workflow
Philips Lighting USA
• Managed client relationship and coordinated relationship with Philips Consumer Electronics USA and Philips Software Holland
• Manage team of developers, designers and technologists building software for web and kiosk application.
Daimler Chrysler - Dealer Training Kiosk System
• Developed proposal and acted as Client Partner on software application project to control kiosks, handheld devices and server.
(Public Company; 201-500 employees; Information Technology and Services industry)
February 2002 — September 2002 (8 months)
Project Manager – Avaya Telecommunications Account
Project Manger for team of Information Architects, Strategists, Technologists, Developers, and Designers for Business Partner Portal design and implementation
• Develop and manage project plans
• Track deliverables and forecast revenues & margins.
• Manage staff of redesign project of Avaya Partner Portal using utilizing ATG, JSP, Siebel Partner Portal (major rollout with functionality and UI audits), HTML and Interwoven CMS.
• Work in tandem with client’s representative managing architecture development, content creation and storage for numerous Avaya product houses.
• Develop technical strategies towards user personalization for site redesign.
• Developed processes which enabled development and assembly of 1800 pages of content for Partner Portal while staff was reduced 10% -
• Wrote contracts for successful client pitches
(Sole Proprietorship; 1-10 employees; Information Technology and Services industry)
May 1996 — January 2002 (5 years 9 months)
Formed company which designed and implemented applications, relational databases, and network solutions.
Manage programmers, project plans, and UI, software designs for corporate and retail markets. Construct complex bids on contracts requiring hardware and software consultants. Increased client’s profitability by allowing access to critical data.
Clients included software, market research, project management, retail consulting, and design firms.
Project Manager for software firm, managing timetables, business plan, and coding.
Designed and implemented SQL databases, scripts, and batch files.
Supplied databases that efficiently track client contacts, project estimating, invoicing, and inventory, expanding sales for clients. Exported data from multiple vendor applications.
Installed hardware, software, LANs, and routers for broadband access.
Created numerous user studies and user manuals for client’s processes and databases.
(Privately Held; 11-50 employees; Information Technology and Services industry)
April 2000 — September 2001 (1 year 6 months)
Project Manager/Technical Architect /Member of Hiring Team
Structured architecture for web sites and databases, and managed programmers. Developed proposals, technical designs and executed database modeling. Improved the organizational structure, in turn increasing profits.
• Hired and managed System Admin & Perl programmers for Informix legacy database integration on 250-page site.
• Architected sites, designed client administrative pages
• www.afponline.org - (American Financial Planners)
• www.afponline.org/conference_planner/program/ItineraryManager.cgi - (automated conf. planner)
• www.dttgfsi.com - (Deloite & Touche) retainer contract for entire portal.
BS , Computer Science , January 1999 — December 2001
Alumni Mentor for Computer Science majors
Deans list at Columbia University 3 out of 6 semesters.