Community Assistant at Mind Candy
London, United Kingdom
- Current
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- Community Assistant at Mind Candy
- Past
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- Sales Assistant at Thresher Group
- Customer Service Advisor at Carphone Warehouse
- Community Moderator at Sulake
- Sales Assistant at Thresher Group
- Sales Assistant/Acting Manager at Thresher Group
- Travel Consultant at TravelWorld International
- Education
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- Davenant Foundation School
- Woodbridge High School. Woodford, Essex
- Recommended
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2 people have recommended Simon - Connections
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12
connections
- Industry
- Online Media
- Websites
Simon Clauson’s Summary
I like to consider myself a very social person and enjoy going out and meeting up with friends. I’m also always on the look out to make new friends and see myself as a very outgoing individual. Throughout my past jobs and activities, most of which have been customer service related in one way or another, I have gained a vast amount of experience. I am also very keen to gain new experience and like to think of myself as a fast learner. I am able to work independently, applying initiative, where necessary, while also integrating well into a team environment.
Simon Clauson’s Specialties:
Childrens community, moderation, retail, customer service, correspondence, team leading, time management
Simon Clauson’s Experience
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Community Assistant
Mind Candy
(Privately Held; Entertainment industry)
August 2009 — Present (5 months)
Answering player submitted support tickets, Moderating in game messaging system, forum and blog comments. Ensuring player handles are appropriate.
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Sales Assistant
Thresher Group
(Privately Held; 10,001 or more employees; Retail industry)
April 2008 — June 2009 (1 year 3 months)
Following my previous experience with the Company I was offered a position as a Trainee Assistant Manager. These duties included Face-to-face customer service, dealing with transactions/returns as well as maintaining rapport with repeat customers. I was also involved in over-seeing and booking in weekly deliveries. For two months of the year I was also asked to provide relief at a local branch.
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Customer Service Advisor
Carphone Warehouse
(Public Company; 10,001 or more employees; CPW.L; Retail industry)
December 2006 — September 2008 (1 year 10 months)
Call centre advisor for the UK's largest mobile phone retailer.
Dealing with inbound customer calls, calls from branches and other internal departments. -
Community Moderator
Sulake
(Privately Held; 201-500 employees; Internet industry)
June 2004 — September 2006 (2 years 4 months)
Monitoring chat room conversations, helping users with queries regarding the system and maintaining a safe, friendly environment for users of all ages, this sometimes involves banning users who behave in an unsuitable manner. Planning fun activities for children and young teens to engage in, in an online interactive community environment.
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Sales Assistant
Thresher Group
(Privately Held; 10,001 or more employees; Retail industry)
September 2003 — June 2004 (10 months)
Serving customers, stock taking, cash handling, marketing products, maintaining health and safety standards, taking telephone orders and maintaining displays and general appearance of shop floor. As acting manager I had to organize the staff rota, order in necessary products and organize any new promotions. I acquired valuable face-to-face customer service skills and became more efficient within a customer service, marketing and management-based role.
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Sales Assistant/Acting Manager
Thresher Group
(Privately Held; 10,001 or more employees; Retail industry)
September 2002 — July 2003 (11 months)
Serving customers, stock taking, cash handling, marketing products, maintaining health and safety standards, taking telephone orders and maintaining displays and general appearance of shop floor. As acting manager I had to organize the staff rota, order in necessary products and organize any new promotions. I acquired valuable face-to-face customer service skills and became more efficient within a customer service, marketing and management-based role.
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Travel Consultant
TravelWorld International
(Online Media industry)
February 2001 — August 2001 (7 months)
Answering phone calls, helping customers, dealing with complaints, assisting with telesales photocopying, Data Entry, filing and acting as a courier. In this job I spent a great deal of time providing customer service over the telephone. Through doing this, I acquired a professional and polite telephone manor.
Simon Clauson’s Education
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Davenant Foundation School
1996 — 2001
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Woodbridge High School. Woodford, Essex
QNVQ , Leisure and Tourism
Additional Information
Simon Clauson’s Websites:
Simon Clauson’s Interests:
Karaoke, Photography, Cinema and theatre going, Cycling and walking, Reading, Computing/Internet, Website development, Water sports – water-skiing, sailing, swimming
Simon Clauson’s Groups:
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Kids MMOG and Virtual Worlds
Simon Clauson’s Contact Settings
Interested In:
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
