
Quality Management Staff at Telkomsel
Indonesia

Quality Management Staff at Telkomsel
Indonesia
(Privately Held; 1001-5000 employees; Telecommunications industry)
November 2007 — Present (1 year 9 months)
Measuring Performance of Standard Operational Procedure on Telkomsel Contact Center such as GraPARI, Call Center and Gerai HALO all over Indonesia.
Perform Internal Quality Audit based on ISO 9001:2000 in Telkomsel Contact Center, especially in GraPARI and Call Center.
Handling Structural Problem in Telkomsel for Customer Satisfaction such as Network problem.
(Public Company; 1001-5000 employees; SEIN; Consumer Electronics industry)
January 2007 — November 2007 (11 months)
Perform full software testing of DVDP model and its derivatives, create and maintain test cases for DVDP testing, minimize basic problems during development of DVDP model, minimize side effects during development of DVDP model.
(Public Company; 201-500 employees; Apparel & Fashion industry)
March 2005 — August 2006 (1 year 6 months)
Bachelor , Computer Science , 2002 — 2006