
Head of Product and Services at Banglalink
Bangladesh

Head of Product and Services at Banglalink
Bangladesh
$ A formally experienced & Core Network Manager with extensive experience (just under 5 years) in the project planning, implementing & integrating telecommunication networks.
$ Employed at management levels during the successful completion of Major Telecommunication Projects in Banglalink VAS network.
$ Possessing good man management skills and the ability to communicate with vendors, staff and officials at all levels.
Planning, Evaluation, Quality control, Forecasting, Team Management and thus quality Project Management for assigned tasks, product
(Privately Held; Telecommunications industry)
January 2009 — Present (11 months)
-- Fulfill and provide feasibility on Marketing strategies, prepare 10 years business plan, quarterly technical budget based on marketing requirements and measures key performance indicators of the department
-- Perform required development and introduce product to ensure the development of company’s product portfolio
-- Communicate with different individuals/companies to search for partnerships based on win-win strategy and highest quality of service
-- Prepare a yearly strategy plan and budget, together with ORASCOM Holding company
-- Supervise and ensure the required tasks to implement the agreed marketing strategy and product
-- Maintain a strong and flexible strong communication strategy and implement the approved budgeted product implementation through the communication
-- Plan and thus ensure the adequate reporting system for commercial team
-- Develop and ensure reporting to marketing for customer segmented promotions
-- Always prepare analytical reporting for competitive analysis
-- Ensure a close relationship with Finance, Revenue assurance, Information technology, Operation team, Customer Care and Sales departments
-- Provide the Head of technical with a strong and valuable technical support and roadmap for making all long term decisions
-- Track competition & company activities in services to make bench mark with competitors.
(Telecommunications industry)
November 2006 — January 2009 (2 years 3 months)
VAS engineering team is mainly responsible for introducing new voice, messaging and data services. Among big VAS team, engineering team is built with bright, talented young engineers. It’s always pleasure to guide such fresh bloods. Main duties are:
• Guiding the VAS Engineering team as team leader
• Resource plan and task allocation, monitor performances
• Forecast, upgrade and maintenance of existing platform
• Budget for upcoming year based on commercial requirements
• Vendor communication, evaluation and vendor finalization for new projects
• Research on new services using existing platform
• Interface to commercial team for internal quick projects
• Report to HQ and company Management
• Conducting training and brief sessions for junior team members
(Telecommunications industry)
January 2006 — November 2006 (11 months)
•Gathered concrete experience on electronic top-up systems through EVOUCHER project management. Evaluated most renowned solutions in world telecom market. Recommended the best option for use by Banglalink ‘itopup’ solution.
•Complete project management for song dedication named ‘SDOI’, IVR based service, voice name branded as ‘i’bubble’, missed call alert service and GPRS based service like MMS, WAP browsing etc.
•Created rule set and GPRS configuration file for Smart Trust DP platform.
•Built IT integration tool for VAS services like ‘Postpaid bill info’, Postpaid bill reminder’ etc.
•Coordinate and manage project for color ring back tone, USSD GW, roaming detection probe, IVR speech reorganization services, and location based services etc.
•Evaluation and guidance to build technical feasibilities for all content providers.
(Telecommunications industry)
March 2005 — December 2005 (10 months)
banglalink is a GSM operator in Bangladesh (100% owned by Orascom Telecom Holding, Egypt)
•Developed software application for statistical report from LogicaCMG SMSC CDR.
•Developed Error check application for Bulk SMS push (compatible for any SMSC LA push application)
•Contact, evaluate, select and manage different solution providers
• Complete telecom Project Management and supervise
•Sheba Telecom was re-launched as “banglalink” into highly competitive 5-player market in 02/05; grew company from 0.3% to 15.2% market share and almost 2.5 Million customers within 16 months of re-launch
•In 2005 banglalink achieved over 4600% growth year-on-year & highest market share gain of any operator worldwide
•Banglalink achieved 95% unprompted brand recall in 6 months & reached No. 2 position for top-of-mind within 9 months from re-launch
(Partnership; 11-50 employees; Computer Software industry)
April 2004 — March 2005 (1 year )
•Build, manage, inspire software development team
•System analysis and requirement gathering with successful prototype
•Complete e-learning software
•Pilot project at different education including National open university
•Mobile based e-learning software
EMBA , Business , 2007 — 2008
2000 — 2004
HSC , English , 1990 — 1996