Senior Business System Analyst
Provo, Utah Area
Senior Business System Analyst
Provo, Utah Area
A few years of customer/tech support experience for software / hardware and web
2 years of being web hosting operation stuff
3 years of doing system engineering in web hosting business
A year as a solution architect - mainly documentation
2 years of SQL based data mining and cleansing
2 years of software testing (black-box and grey-box)
9 years of doing infrastructure maintenance2 years of making ad-hoc software solution development
3 year of analyzing of system process flow, and designing functional changes of software
A year of small scale project estrimation, planning and management
[Windows Admin] W2K, 2K3, AD, Exchange
[Coding] C# (Sql related, non-GUI), PASCAL, C++, C
[DB Query] T-SQL (MSSQL2K5)
[TCP/IP] http, https, snmp, smtp, nmap, wireshark
[Web App Admin] IIS, ASP, DCOM
[DB Admin] MSSQL
[Scripting] VBScript, VBA, WSH, sh, bash, csh, perl
[Unix Admin] Linux, Solaris, NIS, Apache
[SAN Admin] masking, zoning, DMX2 (ORS,TM/M,TM/C), CLARiiON, 3Par
(Public Company; Health, Wellness and Fitness industry)
August 2008 — Present (1 year 4 months)
(Public Company; Health, Wellness and Fitness industry)
April 2007 — July 2008 (1 year 4 months)
System Integration Project Management
Database Administration
Data Mining
Issue Tracking
Information Securiy Enforcement
... and little daily OA equipment maintenance
(Public Company; 201-500 employees; Health, Wellness and Fitness industry)
August 2006 — April 2007 (9 months)
- Manage information systems in Japan office
(Computer Hardware industry)
November 2005 — August 2006 (10 months)
- Designing backup / disaster recovery mechanism on enterprise storages
- Lab testing of the new products and system designs
- Functionality testing, and system implementations at customer sites
- Translation / creation of technical documents for Japanese customers
(Public Company; 51-200 employees; SVVS; Computer & Network Security industry)
December 2004 — October 2005 (11 months)
- Alert response team covering 300+ servers and network devices
- Proactive troubleshooting of problems with multi application on multi platform
(Computer Hardware industry)
August 2004 — October 2004 (3 months)
Technical support of video / audio conference equipments to the distribution venders, and hardware replacement request form entry.
(Public Company; 51-200 employees; SVVS; Internet industry)
June 2003 — July 2004 (1 year 2 months)
- Deploy windows os and applications
- Handle escalated issues in the region both for infrastructure and the customer web sites
- Specialized in the agent based monitoring system
(Public Company; 5001-10,000 employees; INTC; Computer & Network Security industry)
September 2000 — June 2003 (2 years 10 months)
- Managed non-specific applications (as to server OS, databses and backup systems) such as web traffic reporting tool, connection-based monitoring system, etc
- Also helped to troubleshoot Microsoft product related issues when escalated
(Privately Held; 51-200 employees; Computer Software industry)
September 1999 — May 2000 (9 months)
- Techinical support of VUE testing system on/off site.
- Development of company's web site on NT4/IIS3
- Localization of training materials for MS (W2K) resource kit
BS , Computers / Math , 1995 — 1999
- Japanese tutor and computer repair in language lab
- Programming for Psychology dept / research lab
- Private computer tech job
BS , Computer Science , 1992 — 1995
- PASCAL programming tutor
- Math lab computer tech
BS , International Business , 1991 — 1992
Virtual Life in Second Life, stress free weekend with good food + TV shows. And most importantly, finding the way back to live in the United States!!
The Planner Club, The Stair Walker's Club
EMC Proven Professional (2006)
POLYCOM Certified Videoconferencing Engineer (2004)
VUE Testing Administrator (1999)