Shawn Marie Hess

Current

• Restaurant Manager at Mack Daddy's

Past

• LAN Administator at Behr America
• Administrative Assistant at Behr America
• Desktop Publisher/Communication Coordinator at Behr America

• Executive Assistant at Penske Auto Centers

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Education

• ITT Technical Institution

Recommended

17 people have recommended Shawn Marie

Connections

165 connections

Industry

Information Technology and Services

Shawn Marie Hess’s Summary

Results-oriented IT professional with expertise in Desktop Support at a Tier 1 manufacturing organization with approximately 3,000 employees nationally. Utilized Six Sigma philosophies and methodologies to develop, standardize, and implement operating procedures. Significantly raised productivity levels by applying administrative and innovative solutions. Proven ability to build strong relationships with staff and clients using negotiation, persuasion, and honoring commitments. Strong leader creating cohesiveness within teams, and motivational skills to drive results in team performance above individual ability levels, consistently surpassing client expectations. Self-motivated and an innovative thinker, consistently pursuing new challenges to stretch abilities, expand knowledge, and bring greater returns to employers.

Shawn Marie Hess’s Specialties:

Six Sigma, Green Belt Training; 2008
enteo oSD Administrator Course; 2007
Dale Carnegie, Graduate of How to Win Friends and Influence People; 2007

Software expertise including but not limited to:
Microsoft office; including FrontPage, Project, and Visio
Lotus Notes Administrator
Blackberry Enterprise Administrator
Web Site Developer
Adobe Acrobat, Photoshop, and Illustrator
Time Management

Shawn Marie Hess’s Experience

• Restaurant Manager

  Mack Daddy's

  (Hospitality industry)

  October 2008 — Present (10 months)

  Running day to day operations of the restaurant.

• LAN Administator

  Behr America

  (Privately Held; 1001-5000 employees; Automotive industry)

  February 2006 — May 2008 (2 years 4 months)

  * Administered end user service requests submitted to the Help Desk
  * Repaired and maintained computer equipment
  * Administered enteo oSD and Netinstall Software
  * Supported Cisco VoIP Enterprise Call Manager 4.2
  * Restructured, and standardized asset tracking and software licensing data
  * Coordinated and maintained cell phone equipment, reports, and billing
  * Coordinated and maintained conference call card reports, and billing
  * Created and maintained documentation for end users
  * Assisted with Back up procedures when necessary
  * Assisted with necessary printer/print server issues
  * Participated in after hours on call rotation
  * Handled some Engineering IT, including EDM
  * Created, implemented, and updated intranet and internet sites
  * Served as Mentor / Advisor for Student employees

• Administrative Assistant

  Behr America

  (Privately Held; 1001-5000 employees; Automotive industry)

  May 2004 — February 2006 (1 year 10 months)

  * Setup customer meeting, teleconferences, managed calendars, travel, address book, and department budget

• Desktop Publisher/Communication Coordinator

  Behr America

  (Privately Held; 1001-5000 employees; Automotive industry)

  March 2004 — May 2004 (3 months)

  * Created, and updated presentations for meetings and TECH shows with customers, suppliers, and management

• Executive Assistant

  Penske Auto Centers

  (Privately Held; 5001-10,000 employees; Consumer Services industry)

  January 1998 — March 2002 (4 years 3 months)

  * Administered interim administrative duties to CEO/President
  * Budgeted for field representatives, expense reports
  * Mmanaged field itineraries, multi-line phone system, notary, travel arrangements
  *Investigated background for potential locations, and managed database work for internal phone numbers.

Shawn Marie Hess’s Education

• ITT Technical Institution

  2000 — 2006

Additional Information

Shawn Marie Hess’s Groups:

•    BlackBerry User Group
•    Behr Alumni Club

Shawn Marie Hess’s Contact Settings

Interested In:

• career opportunities
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch