SEO Specialist, bUmp Interactive Web Media
Fayetteville, Arkansas Area
- Current
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- SEO Specialist at bUmp Interactive (Self-employed)
- Past
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- Research and Analysis at Multi-Systems Inc.
- Brand Manager - USFSI/Hyatt Support Team at Multi-Systems Inc.
- Second Level Support at Multi-Systems Inc.
- CAC Technician at Multi-Systems Inc.
- Assistant General Manager - Deer Valley at Extended Stay Hotels
- Education
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- Mundus Institute
- Glendale Community College
- Recommended
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1 person has recommended Shauna - Connections
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55
connections
- Industry
- Internet
- Websites
Shauna Castorena’s Summary
Simply put, I'm a writer.
I write for my own sites which cover the country music industry as well as web marketing techniques and social media. I also write for my clients as a copywriter specializing in organic search targeting, allowing them to gain web traffic and conversions while spending less in traditional advertising.
If you are interested in contracting me as a writer, please visit www.bumpinteractive.com
If you are interested in learning more about my portfolio of music sites, please visit www.thedhnetwork.com
Thank you.
Shauna Castorena’s Specialties:
reputation management, statistic analysis, search engine optimization, web journalism, social media, internet marketing, arizona SEO, conversion content, copywriting, music, music journalism
Shauna Castorena’s Experience
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SEO Specialist
bUmp Interactive (Self-employed)
(Self-Employed; 1-10 employees; Internet industry)
October 2003 — Present (6 years 2 months)
bUmp Interactive is a team of web media specialists aimed at building a web presence and targeting qualified traffic to your site. We also publish articles intended to share our knowledge, discoveries and experiences related to web journalism and SEO. Most articles on our site are related to blog design, short reviews, tips and SEO articles of interest.
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Research and Analysis
Multi-Systems Inc.
(Privately Held; 51-200 employees; Computer Software industry)
August 2007 — February 2008 (7 months)
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Brand Manager - USFSI/Hyatt Support Team
Multi-Systems Inc.
(Privately Held; 51-200 employees; Computer Software industry)
June 2006 — August 2007 (1 year 3 months)
As a Brand Manager for Customer Support it was my duty to manage a team of 20-25 technicians as we provided high-level software and hardware support to hotels under the SHG/USFSI (Hyatt) chain. I covered all aspects of technician training and development, recruiting hiring and payroll, and performance monitoring. I also represented our company to the end customer through conference calls, property visits trade shows and industry conferences. I reported to the Vice President of Customer Success and worked closely with members of the Quality Analysis, Account Management, and Development teams.
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Second Level Support
Multi-Systems Inc.
(Privately Held; 51-200 employees; Computer Software industry)
January 2006 — June 2006 (6 months)
In the position of 2nd Level technician I worked in between general support and the QA department to perform extensive troubleshooting on escalated hardware and software issues. I was responsible for identifying the root cause of unique system anomalies and advising on a permanent fix, as well as reporting these details to all interested parties. My area of expertise was SQL database manipulation and accounting. I also instructed new hire training classes, created technical documentation, and attended extensive training in all areas of our company. Finally, I traveled to hotels for both installations and after-purchase on-site support for our hardware and software systems. The 2nd level support team was the last point of escalation before reporting to Development.
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CAC Technician
Multi-Systems Inc.
(Privately Held; 51-200 employees; Computer Software industry)
December 2003 — January 2006 (2 years 2 months)
This was an entry level position in which I learned all aspects of hotel technology support. From end-user functionality to networking, interfaces to hardware and everything in between. With a hospitality background, I found my strengths in relating to the customers from an operational standpoint to be most beneficial to the team and to the company as whole. I also assisted with the integration of another product support team into our own, as well as several other large-scale projects as assigned by management.
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Assistant General Manager - Deer Valley
Extended Stay Hotels
(Privately Held; 5001-10,000 employees; Hospitality industry)
December 2002 — October 2003 (11 months)
As an Assistant General Manager my role was to oversee the day to day operations of the hotel. This included handling, purchasing, payroll, accounts receivable, and coordination with third party suppliers and service personnel. I also performed daily quality inspections, trained staff on all aspects of their position from laundry, to guest assistance, housekeeping and maintenance. On several occasions I would travel within the region to provide management coverage for other properties as needed
Shauna Castorena’s Education
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Mundus Institute
Cert , Hotel/Resort Management , 2001 — 2002
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Glendale Community College
1997 — 1999
Additional Information
Shauna Castorena’s Websites:
Shauna Castorena’s Interests:
Search engine optimization, web marketing, web journalism, music, link relationship management, brand management
Shauna Castorena’s Groups:
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Phoenix SEO -
Tweeters
Shauna Castorena’s Contact Settings
Interested In:
- consulting offers
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
