
President, Global Webness, Inc.
Austin, Texas Area

President, Global Webness, Inc.
Austin, Texas Area
Overall relationship and project management responsibility for customer web site design and development projects and online marketing initiatives, including content management and marketing database development, search engine marketing and optimization (SEM/SEO) programs, e-mail marketing, and online advertising.
-- high level Project Management skills
-- integration of web based tools
-- translating technical concepts/procedures to end users
-- communication with members of cross-functional teams
-- training
(Information Technology and Services industry)
January 2008 — Present (1 year 7 months)
-- Delivering on the promise of the Internet as a serious business tool by managing web development projects, by helping organizations personalize their web presence, and by providing a variety of interactive technology services.
-- Providing the right mix of functionality, technology, and marketing strategy to customers.
-- Working and collaborting with teams made up of people just like me.
(Computer Networking industry)
October 2003 — January 2008 (4 years 4 months)
-- Strategic consulting, including advising businesses on network design, configuration, and maintenance.
-- Generating new business by offering small business value-added solutions
-- Creating customized service-level agreements, drafting customer service policies, and structuring both short and long-term network technology plans
(Public Company; Automotive industry)
March 2002 — March 2003 (1 year 1 month)
-- Managed a regional network and desktop technical support team for 250 users.
-- Lead a region-wide Windows 2000 and laptop upgrade and migration rollout.
-- Voluntarily assumed expanded role in maintaining client/server network.
(Public Company; TYO; Information Technology and Services industry)
July 1999 — June 2001 (2 years)
-- Worked with a team to purchase and procure desktop computer components
-- Gathered requirements for business transformation project to automate global supply chain managment
-- Recognized by upper management for superior customer service and technical communication to Japanese, Korean, and Chinese suppliers.
(Public Company; 5001-10,000 employees; Computer Hardware industry)
1996 — 1998 (2 years)
-- Managed quarterly sales program training schedules and human resource requirements.
-- Designed and conducted internal product training demonstrations for 2,500 vendor partners.
-- Structured targeted customer base outcalls and negotiated commissions for 50 inside sales representatives
BS , Business Management , 1998 — 2000
M.B.A. Technology Management , 1998 — 2000
Managing web development projects.
Ingram Micro "Customer Service Cross-Boundary" Award - Ingram Micro, 1998