Coordinator, Internal Communications at ConocoPhillips
Houston, Texas Area
Coordinator, Internal Communications at ConocoPhillips
Houston, Texas Area
Corporate communications professional with seven years of progressive experience developing multi-channel communication strategies that support and align to strategic objectives. Equally strong qualifications in change and event management, training techniques, human resource communications and certified in project management methodologies. In approaching new ventures, reacts quickly to opportunities and seeks new methods to boost performance and productivity. Energetic, self-motivated, highly organized and able to prioritize and manage multiple projects simultaneously.
• communication strategies
• communication channel management
• process management
• social media
• change management
• customer relationships
• branding and identity
• executive communication and presentation styles
• copywriting
• desktop publishing
• intranet publishing
(Public Company; COP; Oil & Energy industry)
August 2009 — Present (4 months)
(Public Company; CC; Retail industry)
July 2008 — March 2009 (9 months)
Transformed communications department into a key partner working with IT executive team to communicate and implement strategic internal plans.
* Managed and supervised all IT communication channels targeting internal (information technology) and customer (business) audiences through various on-line and print newsletters, briefs, bulletins, updates.
* Developed and disseminated a brand identity for the IT department within 3 months, branding all internal and external messaging, presentations and programs.
* Maintained comprehensive IT intranet, leveraging SharePoint 2007 technology. Held intranet best practices training sessions across the department.
* Saved the department 40K annual spend by designing and administering a no-cost high-impact IT employee recognition program.
* Consistently received survey satisfaction scores of greater than 90% for the successful management of department events such as Town Halls and team-building events, promoting community and department identity.
(Public Company; CC; Retail industry)
July 2006 — June 2008 (2 years )
Created and managed the Merchandising Systems Transformation (MST) Program communications through the on-time and on-budget deployment of the largest transformation program in the history of Circuit City. Ensuring clear communication at all levels of the program including senior management, external business partners and cross-functional team members.
* Crafted clear, easy-to-understand program communications. Significantly improved communication survey results within 3 months.
* Designed and maintained program intranet site. Managed within deadlines, insuring applicability, timeliness, proofreading and fact-checking.
* Acted as a conduit, impartially assessing frustrations and communication needs between vendor, business and IT representatives,resulting in improved relationships and teamwork.
* Deployed communication strategies originally built for MST to other high visibility IT initiatives: Point of Sale system enhancements, HP ServiceCenter upgrade and Data Center Moves.
(Public Company; COF; Financial Services industry)
September 2004 — July 2006 (1 year 11 months)
Developed and managed against internal communications strategy for Capital One’s Information Technology Analytic Platform as they moved from an Oracle-based data warehouse to Teradata.
* Lead communications for key infrastructure enhancement initiatives: communicating project strategies, time-lines and life-cycle changes to end-users and management. Achieved 75% gain in end-user awareness and understanding of project impact and change management activities needed.
* Provided support to management for senior-level internal communications as well as consultation to 4 related departments.
* Owned intranet site for the Analytic Platform, updated intranet web content on a monthly basis.
(Public Company; COF; Financial Services industry)
July 2001 — April 2004 (2 years 10 months)
Provided project support within Capital One’s Corporate Real Estate and Finance Departments through scheduling, expense reconciliation, and team-level communications.
* Developed function-specific communications and departmental support for new strategies.
* Initiated and managed monthly newsletter in a department of 150 associates.
* Consolidated financial and lease filing system, reducing outsourced audit costs by 30%.
Masters in Business Administration , Focus: International Marketing & Communications , 2007 — 2009
Thesis: Master's
Rode, Sharon R, The Development and Future of Corporate Communications in a Disruptive Age, European School of Economics, Milan, Italy, 2009.
Bachelors , Cross Cultural Communications , 2002 — 2004
Graduated Cum Laude
Master's Certificate , Project Management , 2002 — 2003
This certificate program is offered in partnership through ESI and George Washington University.
Associates , Visual Communications, Printing & Graphics , 1998 — 2000
Who's Who in American Junior Colleges - 2000
Dean's List - 4 semesters
Graduated Cum Laude