Shari Ward, CPLP

Current

Manager, Training at WellPoint

Past

Manager of Education and Development at Shriners Hospital for Children
Operations Training Manager at Genesis Financial Solutions
Advocacy & Training Manager at First Tech Credit Union

Education Supervisor at XP Systems, Inc.
Organization Development & Training Manager at WellPoint Health Networks
I.T. Learning Services Manager at 20th Century Fox Film Studio
Training & Policy/Procedure Supervisor at First Interstate Bank, Mortgage Division
Project Leader at Great Western Bank

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5 more...

Education

University of Phoenix
California State University-Northridge

Recommended

18 people have recommended Shari

Connections

224 connections

Industry

Professional Training & Coaching

Websites

Shari Ward, CPLP’s Summary

I am a seasoned training professional with 20 years of progressive experience, known as an autonomous self-starter who works to high personal standards. I'm an AchieveGlobal Master-certified trainer in both customer service and leadership programs, with excellent facilitation and instructional design skills.

I have a demonstrated ability to build departments from the ground up. You can count on me as a reliable team and project leader with a flair for delivering quality results and balancing the human side with the business side.

I am dedicated to helping people discover and maximize their strengths, and am a self-proclaimed Strengths Zealot! Ask me about it!

My Top Five Themes of Talent:
~ Maximizer
~ Arranger
~ Responsibility
~ Communication
~ Positivity

I previously held the position of VP of HR on the ASTD-Cascadia Chapter Board.

Shari Ward, CPLP’s Specialties:

- Certified Professional in Learning and Performance (CPLP)
- AchieveGlobal Master Trainer in customer service and leadership

Shari Ward, CPLP’s Experience

Manager, Training

WellPoint

(Public Company; WLP; Insurance industry)

January 2009 — Present (11 months)

Manage performance consulting and training solutions to support Service Operations in the West market. Consult with business partners to develop strategic training plans. Manage a team of nine trainers in CA and CO.
Manager of Education and Development

Shriners Hospital for Children

(Hospital & Health Care industry)

March 2008 — December 2008 (10 months)

Provided consulting and coaching to management and provide opportunities for staff development.

Facilitated team-building sessions for management team.

Acted as administrator for LMS and maintain records of all continuing education. Coordinated logistics and speakers for monthly Grand Rounds medical staff education. Provided logistical support for CPR renewal courses.
Operations Training Manager

Genesis Financial Solutions

(Privately Held; 51-200 employees; Financial Services industry)

September 2007 — January 2008 (5 months)

Set strategic direction for training function for the card operations groups, including customer service and collections. Managed two trainers who provided learning opportunities to new hires and supported ongoing development of staff.

• Created e-learning modules that provided “just-in-time” learning for changing processes and new products.

• Managed online performance support tools that increased efficiencies of call center phone agents.
Advocacy & Training Manager

First Tech Credit Union

(Non-Profit; 201-500 employees; Financial Services industry)

June 2005 — June 2007 (2 years 1 month)

Managed staff of trainers charged with the professional development of all credit union staff.

• Introduced a strengths focus to the organization, including a career development program supported by research from the Gallup Organization and Marcus Buckingham.

• Provided development opportunities and coaching to front-line managers.

• Managed the delivery of customer service and sales training programs to all staff.

• Consulted with senior management to design and schedule learning activities that meet the diverse needs of staff among the four regions.

• Planned and delivered content for annual all-staff conference.

• Redesigned the new hire training program, which resulted in staff entering branches at a more functional level than after previous training.
Education Supervisor

XP Systems, Inc.

(Public Company; 201-500 employees; Computer Software industry)

August 2004 — February 2005 (7 months)

Supervised a team of 11 remote instructors who educated credit union customers on usage of proprietary software. Interfaced with credit union management for kick-off of new installation projects, and provided support at annual customer conference.

• Coordinated scheduling of resources to meet changing customer needs.
Organization Development & Training Manager

WellPoint Health Networks

(Public Company; 10,001 or more employees; Insurance industry)

August 1998 — May 2004 (5 years 10 months)

Managed the administration of an enterprise-wide Management Development Program ($720,000 of funding for 1,100 participants nationwide), with budget responsibility. Managed an income-generating training and conference center (capacity of 100+ users) averaging 80% occupancy and $3,000 per month in revenue.

• Certified 75 new leadership and customer service instructors. Provided ongoing instructor support and coaching.

• Implemented an online Leader Orientation program, which allowed new officers and managers to reduce ramp-up time for learning about the company’s leadership expectations.
I.T. Learning Services Manager

20th Century Fox Film Studio

(Public Company; 501-1000 employees; Entertainment industry)

August 1995 — August 1998 (3 years 1 month)

Managed the in-house computer training center (containing PCs and Macs), allowing training to be delivered onsite, saving travel time for users. Created instructional guides for users, managed vendor relationships, and administered technology-based training.

• Orchestrated the opening of a new training center, including space planning, layout and design, and equipment placement.
Training & Policy/Procedure Supervisor

First Interstate Bank, Mortgage Division

(Public Company; 201-500 employees; Financial Services industry)

April 1993 — August 1995 (2 years 5 months)

Supervised a team of trainers, and a team of technical writers that developed and maintained the set of policy, procedure, and compliance manuals and System User Guide.

• Supervised the development and management of technical training courses and loan processing forms (printed and system-generated).

• Solved customer issues on the User Help Desk as a knowledge expert on topics ranging from systems input to regulatory requirements.
Project Leader

Great Western Bank

(Public Company; Financial Services industry)

1990 — 1992 (2 years )

Shari Ward, CPLP’s Education

University of Phoenix

Bachelors of Science in Business , Management , 2007 — 2009

Completed March, 2009
3.91 GPA
California State University-Northridge

Theatre 1979 — 1980

Additional Information

Shari Ward, CPLP’s Websites:

Shari Ward, CPLP’s Interests:

Instructor certification and support, training management, strengths focus

Shari Ward, CPLP’s Groups:

Member and board member of local ASTD chapter
National member of ASTD, Langevin Learning Services, University of Phoenix

Linked:HR (#1 Human Resources Group)
Learning, Education and Training Professionals Group
RecruitingBlogs
ASTD National
Instructional Designers
Linked 2 Leadership
Training Professionals
CPLP Group
Great Western Alumni
Organization Development Network, OD Network, ODN
Instructional Design & E-Learning Professionals' Group
DISCfunctional®
WellPoint & Anthem Professionals
Information Mapping
CPLP - ASTD CI's Certified Professional in Learning & Performance - Official Group
Langevin Learning Services Alumni
ASTD Cascadia Chapter