Office Manager
Greater Los Angeles Area
- Current
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- Business Consultant at www.SharifahHardie.com
- Past
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- Client Relations Manager at SEOP
- Travel Counselor at American Express Pinnacle Travel
- Office Manager at almostGolf
- Customer Service Supervisor at airtickets
- Technical Support Supervisor at Affinity Internet Inc.
- Customer Service Supervisor at Perks.com
- Customer Service Supervisor at Cheap Tickets
- Customer Service Supervisor at Trans World Airlines
- Education
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- Univ of Phoenix
- Recommended
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51 people have recommended Sharifah - Connections
-
500+
connections
- Industry
- Internet
- Websites
Sharifah Hardie’s Summary
I've had an online presence since 1994. Google Me!
Sharifah Hardie’s Experience
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Business Consultant
www.SharifahHardie.com
(Privately Held; Internet industry)
December 2004 — Present (4 years 8 months)
• Handle client’s online marketing services, Google adword accounts, search engine optimization, press release creation and distribution, created client Meta Tags and ad copy.
• Handle project management for website design and maintenance.
• Handle customer billing, customer service and customer retention. -
Client Relations Manager
SEOP
(Privately Held; 11-50 employees; Internet industry)
August 2008 — January 2009 (6 months)
• Managing Google, Yahoo & MSN PPC accounts
• Managing relationships with search engine optimization clients utilizing PPC services. -
Travel Counselor
American Express Pinnacle Travel
(Public Company; 10,001 or more employees; AXP; Financial Services industry)
January 2008 — July 2008 (7 months)
• American Express Platinum Card Holder Travel Counselor
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Office Manager
almostGolf
(Privately Held; 1-10 employees; Sporting Goods industry)
July 2003 — December 2004 (1 year 6 months)
• Managed 61+ Sales Team.
• Supported efforts of Executives with customers, third parties, fulfillment houses and other departments.
• Processed expense reports, managed complex schedules and calendars.
• Researched, prepared, reviewed, and summarized reports and documents for Executives.
• Discreetly handled highly confidential & sensitive information.
• Improved departmental administrative processes and streamlined procedures.
• Planned meetings, conference calls or events and proactively ensured that all logistical details were executed.
• Developed and implemented web-based online ordering/fulfillment system.
• Maintained web site collateral, images, pricing, shipping methods and text.
• Processed retail and wholesale orders.
• Managed Accounts Payable and Receivable responsibilities.
• Reduced accounts written off for non-payment to less than 1% of sales. -
Customer Service Supervisor
airtickets
(Public Company; 201-500 employees; Airlines/Aviation industry)
February 2002 — December 2002 (11 months)
• Supervised 15+ staff members.
• Improved departmental administrative processes and streamlined procedures.
• Handled staffing reports and documentation.
• Developed and implemented web-based online fax process.
• Automated reservation confirmation system to send email confirmations.
• Implemented customer service training course.
• Maintained and monitored Lucent© statistics to identify agent trends. -
Technical Support Supervisor
Affinity Internet Inc.
(Public Company; 51-200 employees; Information Technology and Services industry)
August 2000 — September 2001 (1 year 2 months)
• Supervised 20+ Customer Care and Technical Support Representatives
• Implemented quality assurance program
• Reduced technical errors by 35% over a three month period.
• Increased customer satisfaction by 45% over a three month period.
• Increased reorders by 25% over a three month period.
• Created employee activities committee.
• Implemented customer service training course.
• Created procedures to improve employee performance and retention. -
Customer Service Supervisor
Perks.com
(Privately Held; 51-200 employees; Information Technology and Services industry)
December 1998 — August 2000 (1 year 9 months)
First Perks.com employee
Supervised Call Center
Handled all customer service issues
Responsible for new hire training
Client management -
Customer Service Supervisor
Cheap Tickets
(Public Company; 1001-5000 employees; Leisure, Travel & Tourism industry)
July 1997 — December 1998 (1 year 6 months)
Supervised Call Center
Original online marketing team
Handled employee training
Temporary HR Representative
Team and goal management -
Customer Service Supervisor
Trans World Airlines
(Public Company; 10,001 or more employees; TWA; Airlines/Aviation industry)
July 1994 — July 1997 (3 years 1 month)
Supervised call center staff
Handled irate customer issues
Sharifah Hardie’s Education
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Univ of Phoenix
Business Administration
Sharifah Hardie’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- expertise requests
- reference requests
- getting back in touch
