Business Consultant & Host of Ask Sharifah Radio
Greater Los Angeles Area
- Current
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- Business Consultant at AskSharifah.com
- Past
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- Client Relations Manager at SEOP
- Travel Counselor at American Express Pinnacle Travel
- Office Manager at almostGolf
- Customer Service Supervisor at airtickets
- Technical Support Supervisor at Affinity Internet Inc.
- Customer Service Supervisor at Perks.com
- Customer Service Supervisor at Cheap Tickets
- Customer Service Supervisor at Trans World Airlines
- Education
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- Univ of Phoenix
- Recommended
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52 people have recommended Sharifah - Connections
-
500+
connections
- Industry
- Internet
- Websites
Sharifah Hardie’s Summary
Sharifah Hardie has over 15 years of online experience, is Google's #1 Ranked "Professional Business Consultant," and the host of Ask Sharifah Radio.
As Host of Ask Sharifah Radio, Sharifah interviews business owners, non-profits, entertainers, organizations, celebrities and government officials to ask the questions you've always wanted to know and never had the opportunity to ask.
Sharifah brings you the companies you see every day on your computer and television screen. You know their products. You recognize the services they provide. On Ask Sharifah Radio you have the opportunity to speak directly with the people behind the products and services.
Tune in to Ask Sharifah Radio at 2:00PM PST/5:00PM EST!
Sharifah Hardie’s Specialties:
Internet Marketing, Social Networks, Customer Service, Call Center Management, Search Engine Marketing, Search Engine Optimization, Project Management, AP/AR, Management, Website Analysis, Sales
Sharifah Hardie’s Experience
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Business Consultant
AskSharifah.com
(Privately Held; Internet industry)
December 2004 — Present (5 years )
Achieved and maintained #1 “Professional Business Consultant” rank in the major search engines including Google & Yahoo for two years.
Blog Talk Radio Host providing business owners, non-profits, organizations, entertainers and government agencies an opportunity to share their online strategies, company histories, success stories, views, future direction and marketing approach to Blog Talk Radio listeners.
Blog Talk Radio guests include FeedTheChildren.org, MariTorres.com,MallofAmerica.net, Boostmobile.com, Verizon.com, WellsFargo.com, BowlingForBoobies.com, Fuel.tv, AEIS.com.
Created substantial customer base through social media outlets including nearly 20,000 connections through the major social networks including LinkedIn, Facebook and Twitter.
Managed website design and maintenance, online marketing services, Google adwords accounts, social network management and search engine optimization (SEO).
Provided search engine marketing (SEM) services including press release creation & distribution, article creation & distribution, Meta
Tag generation and website ad copy creation.
Handled customer acquisition, retention, billing, customer service and self promotion. -
Client Relations Manager
SEOP
(Privately Held; Internet industry)
August 2008 — January 2009 (6 months)
Defined processes and procedures for clients hand over from the Sales Department to the PPC Department.
Liaison between four Pay Per Click (PPC) Account Managers and clients.
Supported Account Managers in the management of up to 200 Google, Yahoo & MSN PPC accounts.
Conceptualized and implemented an automated customer on-boarding process which cut on-boarding and data input time from ten days to one day.
Coordinated addition of Search Engine Analytics and Conversion Codes to client’s website.
Produced client statistical reports including campaign and keyword performance metrics.
Provided daily call tracking analysis and incoming call classification. -
Travel Counselor
American Express Pinnacle Travel
(Public Company; AXP; Financial Services industry)
January 2008 — July 2008 (7 months)
Created inbound air, car and hotel travel reservations for American Express Platinum Card Holders.
Provided American Express Platinum Card Holders with upsell information including adding additional card holders, using Membership Rewards Points for payment and additional American Express card benefits.
Fielded over 100 calls per day from American Express Platinum Card Holders.
Resolved American Express Platinum Card Holders conflicts and customer complaints. -
Office Manager
almostGolf
(Sporting Goods industry)
July 2003 — December 2004 (1 year 6 months)
Administered sales orders in support of 61+ person Sales Team focused on major sports and specialty golf retailers.
Developed and implemented web-based online ordering/fulfillment system which communicated with customer EDI systems, eliminated paper driven order processes and streamlined overall administrative processes.
Managed Accounts Payable and Receivables.
Reduced charged off accounts to less than 1% of sales. -
Customer Service Supervisor
airtickets
(Airlines/Aviation industry)
February 2002 — December 2002 (11 months)
Supervised 25+ customer service staff members.
Devised and implemented customer service training course.
Used Lucent© statistics to identify agent trends and monitor performance.
Created staffing reports and conducted employee reviews.
Automated reservation confirmation system to send email confirmations to end users. -
Technical Support Supervisor
Affinity Internet Inc.
(Information Technology and Services industry)
August 2000 — September 2001 (1 year 2 months)
Supervised 20+ Customer Care and Technical Support Representatives.
Created and taught customer service training course.
Introduced procedures which improved employee performance and retention.
Initiated and executed quality assurance program.
Reduced technical errors by 35% over a three month period.
Increased customer satisfaction by 45% over a three month period. -
Customer Service Supervisor
Perks.com
(Privately Held; Information Technology and Services industry)
December 1998 — August 2000 (1 year 9 months)
First employee hired to start up company.
Setup company computers and networking.
Trained new hires on company products, services, policies and procedures.
Resolved difficult customer service issues. -
Customer Service Supervisor
Cheap Tickets
(Public Company; Leisure, Travel & Tourism industry)
July 1997 — December 1998 (1 year 6 months)
Supervised Call Center with 25-30 representatives.
Taught customer service and sales training classes.
Participated in Cheap Ticket's original Online Reservations Team.
Provided employee ergonomics training as Temporary Acting Human Resource Representative. -
Customer Service Supervisor
Trans World Airlines
(Public Company; TWA; Airlines/Aviation industry)
July 1994 — July 1997 (3 years 1 month)
Supervised call center staff
Handled irate customer issues
Sharifah Hardie’s Education
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Univ of Phoenix
Business Administration
Additional Information
Sharifah Hardie’s Websites:
Sharifah Hardie’s Groups:
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Business Basics for Success
Sharifah Hardie’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- expertise requests
- reference requests
- getting back in touch
