Administrative Director of Finance and Business Services at MultiCare Health System
Greater Seattle Area
- Current
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- Administrative Director of Finance and Business Services at MultiCare Health System
- Past
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- Administrator, Section of Cardiology at Rush University Medical Center
- Finance Manager, Section of Cardiology at Rush University Medical Center
- Reimbursement & Decision Support Manager at Evanston Northwestern Healthcare
- Sr. Financial Analyst at Evanston Northwestern Healthcare
- Physician Services (Revenue Cycle) Liaison at Evanston Northwestern Healthcare
- Cardiovascular Technician, Cardiac Catheterization Laboratory at Evanston Northwestern Healthcare
- Education
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- North Park University
- Loyola University of Chicago
- University of Illinois at Chicago
- Connections
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44
connections
- Industry
- Hospital & Health Care
Shannon Lane’s Summary
HEALTHCARE ADMINISTRATOR WITH MBA AND 15 YEARS CLINICAL, FINANCE, AND OPERATIONS EXPERIENCE IN BOTH THE HOSPITAL AND PHYSICIAN GROUP PRACTICE SETTINGS
Personal Statement:
• Affable, dynamic, and determined business leader who trained at 2 nationally reputed hospitals, each with medical groups representing more that 500 employed physicians in virtually every specialty
• Drawing from past experience as cardiovascular technician and student of premedical sciences, anticipates needs of physicians and makes managerial choices that fortify and exploit the vitally important interrelationship between them and administration—an uncommon scrubs-to-suit perspective that yields consensus and gets things done
• Earned the industry’s most illustrious awards for excellence in cardiac service line management by catalyzing continuous, across-the-board improvements in quality, service, cost, and technology:
Thomson Reuters Top 100 Award in Cardiovascular Care
U.S. News & World Report Top 50 Heart & Heart Surgery Hospitals
BCBS Blue Distinction Center for Cardiac Care
Best heart “Core Measure” scores in Illinois
Shannon Lane’s Experience
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Administrative Director of Finance and Business Services
MultiCare Health System
(Non-Profit; Hospital & Health Care industry)
March 2009 — Present (5 months)
Directs the financial and business management, planning, and reporting activities of MultiCare Medical Associates. With over 400 providers, 4 hospitals, and 93 medical offices, MulitCare is the largest not-for-profit health care delivery system in the south Puget Sound region.
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Administrator, Section of Cardiology
Rush University Medical Center
(Non-Profit; Hospital & Health Care industry)
July 2005 — September 2008 (3 years 3 months)
Promoted to command operational, financial, and research activities of $22M cardiology physician practice and $180M hospital cardiac services platform (Cath, EP, Echo, Stress, ECG/Holter). Directed budgets for 15 cost centers. Provided general supervision of 100 ancillary employees, 19 attending cardiologists, and 22 ACGME physician trainees across multiple practice locations. Accountable for reviewing industry and competitive analysis, integrating operations strategy with corporate objectives, setting and reaching growth targets, and reviving relations with Heart and Vascular Institute Board of Directors.
Contributed to overall management of:
business development & diversification • performance & quality improvement • marketing • faculty recruitment • patient & referring physician relations • fundraising & philanthropy • community outreach • clinical trials research • regulatory compliance • coding, billing, & collections • staff development • EMR & information systems -
Finance Manager, Section of Cardiology
Rush University Medical Center
(Non-Profit; 5001-10,000 employees; Hospital & Health Care industry)
July 2004 — July 2005 (1 year 1 month)
Co-reporting to Chief of Cardiology and Sr. Administrator of President’s Office; 4 direct reports
Major contributions:
• Created key performance indicator dashboard; totally transformed how we viewed our business and drove focused change, resulting in superior execution of revenue cycle and operational processes
• Saved $300K for physician practice first month on the job by reconfiguring medical malpractice rates
• Steered investment in programs and technology using rigorous pro forma, break even, and NPV reporting
• Formed mission-based, variable-rate physician compensation model using decision matrix and external benchmarks -
Reimbursement & Decision Support Manager
Evanston Northwestern Healthcare
(Non-Profit; Hospital & Health Care industry)
July 2002 — July 2004 (2 years 1 month)
Department of Finance position co-reporting to Sr. Director of Reimbursement and AVP of Decision Support; 2 direct reports
Major contributions:
• Invented visually compelling and illuminating business intelligence reports, used by senior management to help guide financial decision making and win a spot on Thomson Reuters’ list of top 100 hospitals
• Developed payor report cards that prompted negotiation of more lucrative managed care contracts
• Mitigated risk of lost revenue by helping implement and maintain PCON contract management system, a safeguard to prevent the accidental occurrence of insurance underpayment
• Completed Medicare cost report -
Sr. Financial Analyst
Evanston Northwestern Healthcare
(Non-Profit; 5001-10,000 employees; Hospital & Health Care industry)
July 2001 — July 2002 (1 year 1 month)
Department of Finance position reporting to Manager of Chargemaster Compliance & Rate Analysis
Major contributions:
• Set competitive, defensible, and federally compliant fees for hospital ancillary charges and medical group professional services
• Developed statistical decision model to find revenue-optimizing pricing methodology
• Increased revenue by $20M by serving on task force that made 2,000 coding and price changes -
Physician Services (Revenue Cycle) Liaison
Evanston Northwestern Healthcare
(Non-Profit; Hospital & Health Care industry)
July 1999 — July 2001 (2 years 1 month)
Management-level medical group position reporting to VP of Professional Billing Office
Major contributions:
• Supervised the revenue cycle activities in Ob/Gyn, Maternal Fetal Medicine, Surgery, and Orthopaedics for 2nd largest physician group in Illinois (458 physicians and $230M net revenue)
• Analyzed billing, collection, denial, and productivity reports and presented results and action plans to practice managers, administrators, and physician chairpersons
• Reduced days in A/R from 165 to 75 by helping reengineer the revenue cycle from end-to-end
• Earned “Leadership Award” for taking an active role in numerous work teams—Revenue Cycle Redesign, Employee Loyalty and Involvement, and Chargemaster Description Redesign -
Cardiovascular Technician, Cardiac Catheterization Laboratory
Evanston Northwestern Healthcare
(Non-Profit; Hospital & Health Care industry)
July 1995 — July 1999 (4 years 1 month)
• Assisted physicians with cardiac catheterization, coronary intervention, laser revascularization, rotoblation, pacemaker implantation, and heart biopsy
• Certified Advanced Cardiac Life Support (ACLS) and Emergency Medical Technician (EMT)
Shannon Lane’s Education
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North Park University
MBA , Finance & Healthcare Economics , 2001 — 2002
Graduated with distinction; GPA–3.9/4.0
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Loyola University of Chicago
Post-Baccalaureate Pre-Health Sciences Program 1992 — 1994
Completed specialized program in biology, chemistry, and physics
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University of Illinois at Chicago
BA , English Literature , 1989 — 1992
Additional Information
Shannon Lane’s Interests:
Press Ganey eCompass, Faculty Practice Solutions Center, Click Commerce eResearch Portal, Extensity MPC, Excel, Access, Project, Visio, EPIC, Essbase, SAS, Lawson GL, McKesson STAR and PCON, Mindjet, CPT and ICD-9 coding, Stark law, Provider-based billing, Insurance payment systems
Shannon Lane’s Groups:
Healthcare Financial Management Association, The Advisory Board Cardiovascular Roundtable, University HealthSystem Consortium Cardiovascular Council, Medical Group Management Association, University of Chicago Graduate School of Business Entrepreneurial Roundtable, Professional Ultimate Players Network
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Professional Ultimate Players Network
Shannon Lane’s Honors:
Authored articles published in Threshold, the literary journal of DePaul University, and a Better Channel, the national trade journal of ABCD: The Microcomputer Industry Association, marathon runner, ultimate frisbee league player, founder and president of Provident Group Investment Club
Shannon Lane’s Contact Settings
Interested In:
- career opportunities
- expertise requests
- reference requests
- getting back in touch
