Shane Hayes

Shane Hayes

Director of Operations at The Mascia Law Firm

Location
Orlando, Florida Area
Industry
Legal Services

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Shane Hayes's Overview

Current
Past
  • Assistant Onsite Press Coordinator at Van's Warped Tour
  • Resident DJ at Various Venues
  • Producer/Director at EssentiaL Media Group
  • CTT2 (NAC) at US Navy

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Education
  • Valencia Community College
  • American River College
Recommendations

6 people have recommended Shane

Connections

500+ connections

Shane Hayes' Summary

I am an experienced director, management professional, expert negotiator and consultant with a diverse background in entertainment, mortgage and legal management. Results driven and highly innovative problem solver with expert communication skills. Highly organized and self motivated leader with a deep dedication to client care. A recognized professional within my industry that is consistently sought out to handle unique and/or emergent situations requiring discretion and creative solutions to complex issues. I have spent my life in a leadership role and have a proven track record of excelling under pressure. I am a quick and adaptable learner with no limits and I possess an uncanny ability to put client's at ease and effectively communicate goals and realistic expectations thereby defusing potential issues. Sought out expert in identifying process deficiencies, creatively finding solutions, implementing those solutions then training my staff to understand and follow the revised policy.

Shane Hayes' Experience

Director of Operations

The Mascia Law Firm

Privately Held; 11-50 employees; Law Practice industry

July 2012 – Present (11 months) Orlando, Florida Area

• Loss Mitigation: Manage the daily operations of the loss mitigation team and 400+ matters ensuring that short sales, deeds-in-lieu, loan modifications and debt settlement files are handled in the most efficient manner possible and with the greatest level of client care at all times resulting in a 12% rise in per file revenue and a 900% reduction in client complaints in the last 6 months.

• Litigation: Increased productivity by 13% in the last six months through the daily monitoring of the litigation department's production and ensuring that all matters are in keeping with the highest levels of client care and Florida BAR rules at all times.

• Human Resources: Responsible for the selection, counseling, on-boarding and management of every team member in addition to the development and implementation of firm-wide policy.

• Business Development: Conduct weekly research into new possible markets for firm growth and work with the partners to ensure that as a firm we are constantly exploring all options for a profitable future.

• Process Improvement: Responsible for examining the daily processes throughout the firm and working to ensure that our processes increase profitability, production and client satisfaction.

• Metric development: Tasked with the analysis, development and reporting of complex metrics that provide both and macro and micro view of the firm health at all times to ensure that productivity and client care standards are within acceptable limits.

• Client Management: Responsible for the handling and resolution of complex client escalations that include refund request, service concerns and billing disputes.

• Web Development (HTML/CSS Coding): Responsible for the design, writing and creation of all digital assets including emails, webpages, marketing materials and PDFs. Extensive use of Dreamweaver, Edge, Illustrator, Photoshop, InDesign, Screenflow, Premiere and more.

• Manage a team of 30-45 staff members.

Non-Retention Department Assistant Manager

Kaufman, Englett and Lynd

Public Company; 201-500 employees; Law Practice industry

November 2010 – July 2012 (1 year 9 months)

• Highly effective manager responsible for the day to day reporting and tracking of department work flow and productivity. Tracked over 150+ individual metrics that I personally designed to determine process efficiency and establish acceptable production standards.

• Saved my clients an average of $2.5-3.0 million a month through successful deficiency waivers, debt settlement and negotiations.

• Responsible for daily process management to include identifying process deficiencies, creatively finding a resolution for those deficiencies, then implementing that process and training my staff to carry out the new policy.

• Recognized expert in conflict resolution, able to resolve complex issues while consistently providing the highest level of client care. Approached daily to handle high-level escalations..

• Responsible for consulting with each incoming client and educating them on options, processes, credit impact, seasoning periods, expectations and investor guidelines.

• Responsible for training and educating my staff and other teams throughout the firm through prepared briefs and in-class training sessions.

• Designated the firm specialist in security clearance concerns and the impact of pre-foreclosure, default and foreclosure options on security clearances.

• Developed complex relationships with lenders, negotiators, investors, MI companies, title companies, realtors, HOAs and government organizations.

• Personally chosen as the sole party responsible for handling priority and VIP client cases and creating creative solutions to unique client/case issues and/or requests.

• Used expert investigative and analytic skills to engage all levels of lender organizations and present effective and compelling arguments.

• Honest consultant with a history of providing clearly defined realistic expectations to both the client and any additional parties to the transaction.

• Responsible for the oversight of 2000+ matters and a team of 24-27 staff members.

Office Operations Supervisor for Administration

US Census Bureau

Government Agency; 10,001+ employees; Government Administration industry

January 2010 – September 2010 (9 months)

• Assisted in the management of payroll and personnel functions for approximately 1000+ employees.

• Administered the selection and hiring process for the Local Census Office.

• Managed and trained clerks on the routine tasks required in the collection, control, review and reporting of personnel and payroll data.

• Prepared and monitored daily work assignments for 30+ clerks.

• Maintained the flow and quality of completed work by monitoring work status and daily performance, and making adjustments to expedite production when necessary.

• Collaborated with the Assistant Manager for Administration to select qualified individuals for each administrative clerk position.

• Applied Equal Opportunity principles in hiring practices, training and employee development.

• Selected, trained and managed staff for 90 remote locations throughout 13 counties.

• 193 total staff under my management.

Director

Medical Treason

March 2006 – January 2010 (3 years 11 months) Austin, TX

• Responsible for PR/Press Coordination, booking, tour management, artist management and sponsorship sourcing for various artists as well as show production, showcase production and more.

• Responsible for the daily on-tour management, accounting, staffing, scheduling and merchandise management for multiple artists. Greater than 80% of each year was spent on the road.

• Designed and managed the online presence and social networking sites (Buzznet, Facebook, MySpace, Twitter, SayNow, YouTube, PureVolume, Virb, Trig, iMeem, etc), for numerous national and international artists from every major label.

• Responsible for the design, booking, production and management of several highly successful SXSW showcases in 2005, 2006, 2007 and 2008.

Assistant Onsite Press Coordinator

Van's Warped Tour

May 2008 – September 2008 (5 months)

• Responsible for the daily coordination and organization of artist interviews and press functions.

• Worked as liaison between artists and numerous print, television, radio and internet media outlets.

• Built and maintained a discreet and extremely tight knit rapport and working relationship with both artists and media outlets.

• Responsible for the maintenance of artist bios, press materials, media lists, support materials and daily press clippings as well as daily setup and breakdown of press area facilities.

Resident DJ

Various Venues

March 2006 – August 2008 (2 years 6 months)

• Responsible for live performances, club promotions, marketing, showcase planning and production, event planning and production and coordination with sponsors. Responsible for the successful production and promotion of weekly parties and events to include corporate and private functions. Duties included growing online footprint, presence management, SEO and internet strategy.

• Clients include but are not limited to MySpace, Crunk Energy Drink, Rockstar Energy Drink, Red Bull, Diaggio, Jagermeister, Activision, Scion, Stickam, Kickstart Clothing, Trig.com, The State of Texas, Mitre Shoes, Sullen Clothing, MixVibes, Warped Tour, SXSW and ABC.

Producer/Director

EssentiaL Media Group

January 2001 – June 2006 (5 years 6 months)

• Responsible for the Writing, Production, Direction and Editing of film/TV projects including Music Videos, Commercials and Feature Films for various clients.

• Featured in the 2001 and 2002, A Place Called Sacramento Film Festival with showings at both the 2001 and 2002 Sacramento International Film Festival. Music videos were also featured at the 17th ACB Festival in Sacramento, CA.

• Member of the Music Video Producers Association and the original Music Video Industry Moderator for YouTube. Music video work has been seen on Much Music, Fuse, MTV and many more.

CTT2 (NAC)

US Navy

Government Agency; 10,001+ employees; Military industry

December 1995 – January 2001 (5 years 2 months)

• Performed a variety of specialized duties associated with the collection and processing of airborne, shipborne, and land-based radar signals. Operated electronic intelligence receiving and direction finding systems, digital recording devices, analysis terminals, and associated computer equipment. Performed in-flight functions as a cryptologic operator/analyst on EP-3E aircraft. Expert knowledge of the EP-3E data collection systems as well as emergency and flight procedures.

• Responsible for the writing and presentation of over 100 classified PowerPoint briefs delivered to the wardroom and flight crews. Wrote, designed and programmed in a Unix environment realistic training scenarios for the Mission Avionics Systems Trainer based on my real world tactical intelligence gathering operations. Wrote, produced and directed various training films focusing on Operation Security (OPSEC) training and education.

• Solely responsible for the design and coding of the website for Commander Electronic Attack Wing Pacific (CVWP) for all available networks, including public internet, secret classified SIPRNET and TS/SCI classified JDISS.

• 1498 logged Combat Flight Hours as qualified Laboratory Operator (NEC 8296) on EP-3E ARIES II aircraft. Recieved Bravo Zulus (BZ's) from CIA, MSIC, NSA, DIA and more. Medals and honors include Naval Achievement Medal, Good Conduct Medal, Naval Unit Commendation, Meritorious Unit Commendation and Armed Forces Expeditionary Service Medal.

Shane Hayes' Volunteer Experience & Causes

  • Volunteer Experience

    • Consultant

      Unboxed Lives
      • Economic Empowerment
      July 2012 – present (11 months)

      Work with UBL to provide IT consulting services, SEO services and social media direction.

  • Volunteer Interests

    • Causes I care about:

      • Animal Welfare
      • Arts and Culture
      • Children
      • Civil Rights and Social Action
      • Disaster and Humanitarian Relief
      • Economic Empowerment
      • Education
      • Environment
      • Health
      • Human Rights
      • Politics
      • Poverty Alleviation
      • Science and Technology
      • Social Services
      • Immigration

    • Organizations I support:

      • Unboxed Lives
      • Village Care International
      • S.H.A.R.E. Agriculture Foundation
      • Médecins Sans Frontières (MSF)
      • UNICEF

Shane Hayes' Courses

  • AS, Anthropology

    American River College

    • Physical Anthropology
    • Cultural Anthropology
    • Special Studies in Anthropology: Women's Issues
    • Filmmaking
    • California History
    • Physical Geography
    • Nutrition
    • Forensic Science

  • Associate of Arts (A.A.), Business Administration, Management and Operations

    Valencia Community College

    • Political Science
    • Algebra
    • English Composition
    • Economics (Micro/Macro)
    • Computer Fundamentals and Applications
    • Speech
    • Financial Accounting

  • CTT2 (NAC)

    US Navy

    • Survival, Evasion, Resistance and Escape (SERE SV-83 and SV-83A)
    • Electronic Warfare Operators Course (NASWI)
    • Naval Aircrewman Candidates School
    • Land Survival (Eglin)
    • CTT A-School (Corry Station)
    • NetG (TCP/IP Tech) 52 Courses
    • Naval Electricity and Electronics Series Mod 17 and 18
    • Naval Leadership School

  • Independent Coursework

    • Gamification

Shane Hayes' Education

Valencia Community College

Associate of Arts (A.A.), Business Administration, Management and Operations

2012 – 2014 (expected)

Grade: 4.0

Activities and Societies: Phi Theta Kappa

American River College

AS, Anthropology

2001 – 2003

3.96 GPA

Activities and Societies: Phi Theta Kappa

Shane Hayes' Additional Information

Interests:

Executive Management, Advocacy, Client Escalations, Negotiations, Loss Mitigation, Management, Administration, Writing, Gamification, Education, Finance, Real Estate, Mortgage, Finance, Process Improvement, Training, Cryptology.

Groups and Associations:

Phi Theta Kappa

Honors and Awards:

Navy Marine Corps Achievement Medal, Naval Unit Commendation, Meritorious Unit Commendation, Armed Forces Expeditionary Service Medal, Good Conduct Medal.

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