Shahood Alam

Shahood Alam holds a Certificate in Islamic Finance from CIMA-UK {2009}, a Post-Graduate Diploma in Islamic Banking & Finance from Sheikh Taqi Usmani's CIE-Karachi {2007}, Certified Information System Auditor from ISACA-USA {2005}, MS (Systems Engineering) from QAU-Islamabad {1996}, BE (Computer Systems) from NED-Karachi {1994}, Bachelor of Commerce from KU-Karachi {1991} and over 15 years of diverse professional experience.

Shahood is an Islamic Banker at DIB managing Cash Management. He joined DIB after 4 years of Corporate banking exposure with HSBC. Prior to banking, he worked for 6 years with Aga Khan University Hospital in different capacities. He has worked for almost a year at Philips for their ERP implementation. Earlier, he has more than 3 years exposure of working with Big5 consulting firms like Ferguson (PwC) and Sidat Hyder (Andersen).

He has taught IT-related subjects for more than 3 years at various leading institutes like CBM, HIIT, AKU, COMSATS, JUW and Aligarh Institute mostly as visiting faculty. Throughout his career, he remained involved with leading professional bodies like IEEE, ISACA and CIMA.

Shahood Alam’s Experience

Manager Cash Products

Dubai Islamic Bank Pakistan Limited

(Public Company; Banking industry)

August 2009 — Present (4 months)

Ground work for launching Corporate Internet Banking, and managed first-ever IPO Subscription @ DIB.
Service Quality Manager, Corporate Banking

HSBC Bank Middle East Limited

(Public Company; HBC; Banking industry)

March 2008 — August 2009 (1 year 6 months)

+ Development of Internal Service Measures, Data Analyses, Monthly Score Cards, Process Improvement Exercises, Roll-out of Complaints Management System, Regular Intranet Updates, Launch of Corporate Services Desks and Customer Feedback Analyses.
+ “Employee of the Quarter” award for 2nd Quarter, 2008.
Client Implementation Manager (PCM)

The Hongkong and Shanghai Banking Corporation

(Public Company; HBC; Banking industry)

September 2006 — February 2008 (1 year 6 months)

+ Delivery Channel Migration: Hexagon (dial-up) to HSBCnet (Internet-based), MIS Reporting, Overseeing Country-wide COS Operations, Risk Analysis, Business Continuity Planning, HSBCnet Implementations, Customer Complaints Handling & Trouble-Shooting, Expanding Correspondent Banks Network, Customers’ Payroll Processing, Expected Business Value Analysis, Various Processes Automation, Coordination with Customers, Operations & other departments.
+ “Team Player of the Quarter” award for 3rd Quarter, 2007 for automating Etihad Airways’ Collections.
Resident Manager, Product Development (PCM)

The Hongkong and Shanghai Banking Corporation

(Public Company; HBC; Banking industry)

October 2005 — September 2006 (1 year )

+ Product Roll-out: Integrated Receivables Solution (IRS), Product Implementation: Cheque Outsourcing Solution (COS), User Acceptance Testing (UAT), Production Verification Testing (PVT), MIS Reporting, Disaster Recovery Planning, Correspondent Banking Arrangements.
+ “Certificate of Appreciation” on successful implementation of Asia Cash Management project for Unilever.
Assistant Manager, Outpatient Services

Aga Khan University Hospital, Karachi, Pakistan

(Non-Profit; 1001-5000 employees; Hospital & Health Care industry)

February 2004 — October 2005 (1 year 9 months)

Identification of Software Errors, Supervision of Functionality Enhancements, Training Coordinator for the department, Space Planning for Clinics, Incentive Calculations, Performance Reporting, Complaints’ Analysis, Patient Volume Projection and Operating Budget Variance Analysis.
Coordinator, IT Projects

Aga Khan University, Karachi, Pakistan

(Non-Profit; 1001-5000 employees; Hospital & Health Care industry)

December 2000 — February 2004 (3 years 3 months)

IT Strategic Planning, Annual IT Goals, Projects Tracking (all IT projects), eBusiness Initiation, Internal Controls Review (ISP), RFP documentation, Evaluation of ERP Solutions, Web-enabled EIS development, OLAP-based System for Clinical Lab, SLA (End-User support), Key Performance Indicators, Budget Variance Analysis and End-User Surveys.
Instructor / Lecturer / Assistant Professor / Corporate Trainer (Adjunct)

AIT / CBM / HIIT / JUW / HSBC

(Educational Institution; Higher Education industry)

October 2000 — June 2002 (1 year 9 months)

+ Trainer {MS-Excel and MS-PowerPoint} Aug. 2008
HSBC Bank Middle East Ltd., Karachi

+ Assistant Professor (Visiting) {Artificial Intelligence} Jan. – Jun. 2002
Jinnah University for Women, Karachi

+ Assistant Professor (Adjunct) {Introduction to IT} Oct. – Nov. 2000
Hamdard Institute of Information Technology (HIIT), Karachi

+ Lecturer (MIS) {Computer Applications (MS-Office) and Computer Concepts} Jan. – Jul. 1997
College of Business Management (CBM), Karachi

+ Computer Instructor (Part-time) {EDP and BASIC Language} Nov. 1990 – Nov. 1991
Aligarh Institute of Technology, Karachi
Honorary Regional Coordinator, Karachi (Programs for IT)

Ministry of Science & Technology

(Government Agency; 1-10 employees; Education Management industry)

June 2000 — December 2000 (7 months)

Launching and Coordination of IT Training Programs: “Data Entry Operators” & “Medical Transcriptionists”, Selection of Institutes, Inspection and Reporting.
Manager (Information Technology)

COMSATS-COMSTECH-MTM Information Technology Center, Karachi, Pakistan

(Non-Profit; 1-10 employees; Education Management industry)

November 1999 — August 2000 (10 months)

Vision Synchronization, Business Plan, Ways of Working, Vendors’ Evaluation, Systems Acquisition, Infrastructure Development, Construction Management, Negotiations, Leasing Arrangements, Service Contracts, Faculty & Staff Recruitment, Business Controls, Performance Indicators, Monitoring and Reporting.
Coordinator, IT Training

Aga Khan University, Karachi, Pakistan

(Non-Profit; 1001-5000 employees; Hospital & Health Care industry)

October 1998 — November 1999 (1 year 2 months)

Needs Assessment, Presentations, Course Development (MS-Office, Internet & Quality Tools), Performance Indicators, ISO Documentation, Business Processes (End-User Training & Support) and Cataloging for Y2k.
Business Analyst (Information Technology)

Philips Electrical Industries of Pakistan Limited

(Public Company; PHG; Electrical/Electronic Manufacturing industry)

December 1997 — September 1998 (10 months)

J.D.Edwards implementation on AS/400 (Financial, Commercial & Distribution modules), Vendor Service Agreements, Project Tracking, Management Training and ISO Documentation.
Assistant Manager

Sidat Hyder Morshed Associates (Pvt) Ltd., Management Consultants

(Partnership; Financial Services industry)

August 1997 — November 1997 (4 months)

Quality Manual, Market Survey, Executive Search and Course Material Development (HR, TQM & QC).
Lecturer MIS

College of Business Management (CBM)

(Educational Institution; Education Management industry)

January 1997 — June 1997 (6 months)
Articleship Trainee

A.F.Ferguson & Co., Chartered Accountants

(Partnership; Management Consulting industry)

December 1991 — October 1994 (2 years 11 months)

Audit Section "B"
+ Special EDP Audits: IBM-WTC, IBM-SEMEA and IBM-ITALIA S.p.A.
+ Statutory Financial Audits: Gillette, Bank of America, Lever Brothers, Lasmo Oil, Mitsubishi Corporation, Berger Paints and Al-Ghazi Tractors.
+ Summarizing Time records, Filing and other office work.

Shahood Alam’s Education

Chartered Institute of Management Accountants (CIMA)

CIMA , Certificate in Islamic Finance (Cert IF) , 2008 — 2009
Centre for Islamic Economics (CIE), Jamia Darul Uloom

PGD , Islamic Banking & Finance , 2006 — 2007

http://www.CIE.com.Pk
Information Systems Audit and Control Association (ISACA)

CISA , 2000 — 2005

http://www.ISACA.org/CISA
Quaid-e-Azam University, Islamabad

MS , Systems Engineering , 1994 — 1996

Centre for Nuclear Studies
http://www.PIEAS.edu.Pk
NED University of Engineering and Technology

BE , Computer Systems , 1989 — 1994

http://www.NEDUET.edu.Pk
Karachi University

B.Com , 1989 — 1991

Government Premier College
http://www.UoK.edu.Pk
DJ Sindh Government Science College, Karachi

HSC , pre-Engineering , 1986 — 1988

Activities and Societies:

Member, Executive Board
DJarians — DJ College Old Students’ Association
1997 - 1999
FG Public School, Karachi Cantt.

SSC , Science , 1977 — 1986