Webs Product Specialist
Washington D.C. Metro Area
- Current
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- Webs Product Specialist at Webs.com
- Past
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- Customer Service / Fraud Prevention at Paypal
- Brand Ambassador at Ground Support Special Media Forces
- Reservations Agent at Embassy Suites - Lincoln
- Education
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- University of Nebraska-Lincoln
- Connections
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25
connections
- Industry
- Consumer Services
- Websites
Stacey Goodlett’s Summary
I have over 10 years of quality customer service experience. I get along well with people and am able to work with people of varying backgrounds and temperaments. I am a fast, yet thoughtful action taker and can be counted on to relay information using the most efficient of communications. I am looking to find a career that will value from my skills. I would like something that is challenging and rewarding and at the end of the day I will be fulfilled and proud to be working.
Stacey Goodlett’s Experience
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Webs Product Specialist
Webs.com
(Internet industry)
August 2009 — Present (4 months)
Providing support and community growth solutions for the Webs.com free user base.
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Customer Service / Fraud Prevention
Paypal
(Public Company; ebay; Internet industry)
September 2007 — March 2009 (1 year 7 months)
-Acknowledged and addressed customer inquiries, and followed up to make certain the inquiry was handled to client and company satisfaction
-Proposed suggestions, guidance, and solutions to identify, investigate and negotiate client conflicts
-Keep my teammates up-to-date with new and efficient practices to ensure a stable and fun work environment
-Reviewed customer accounts to see whether or not they were operating within the guidelines of our user agreement -
Brand Ambassador
Ground Support Special Media Forces
(Marketing and Advertising industry)
December 2007 — April 2008 (5 months)
-Assist in implementing and refining a National on-foot marketing campaign for Quiznos Intl
-Set up promotional meetings and tastings to promote new delivery initiative
-work with store owners to refine the program in their specific area
-Research, procure, and maintain long standing clients for continued success after our tour. -
Reservations Agent
Embassy Suites - Lincoln
(Hospitality industry)
September 2000 — October 2007 (7 years 2 months)
Reservations Agent
- Make in-house reservations for potential and returning guests
- Billing and completion of No Show Revenue and reports
- Work with Sales department to ensure fluidity and clarity when entering contracts, processing room lists, and individual reservations
- Fill in when needed at the Front Desk
- Work with third party booking services
- Complete Daily State of Business report
Night Auditor
- Balance paperwork for the day's business
- Balance shifts and monies at end of shift
- Fill in when needed for other departments
- Resolve guest complaints when needed
- Ensured safety and security of hotel during off business hours
PBX (Phone Operator)
- Answer incoming calls and direct them to the correct destination
- Take guest requests and deliver them to the appropriate departments
- Complete stay over letters and key packet bundles
- Fill in with various administrative duties when needed
- Maintain daily reports
General Front Desk Admin
-Booked and setup meeting rooms. Included projector setup both slide, and digital.
-Took minutes and wrote up reports for meetings.
-Created and maintained distribution and mailing lists
-Design, develop, promote, and implement marketing campaigns for entertainment provided during local athletic competitions, conferences, parties, and meetings.
-Produce materials in the form of memos, flyers, and posters to communicate policy and/or promotions
Catering
-Booked meeting rooms for contracts
-Directed staff as necessary
- Instrumental in organizing and carrying out employee incentive programs. Duties include budget management, ensuring team participation, event planning and organization, and catering set-up.
Stacey Goodlett’s Education
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University of Nebraska-Lincoln
1999 — 2001
Additional Information
Stacey Goodlett’s Websites:
Stacey Goodlett’s Interests:
relocation, customer service, training, supervisory/management experience
Stacey Goodlett’s Contact Settings
Interested In:
- career opportunities
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
