
Technical Recruiter
Columbus, Ohio Area

Technical Recruiter
Columbus, Ohio Area
IT recruiting professional with a focused approach on aligning candidate goals and preferences to match with client needs.
Genuine technology aficionado, continuous efficiency proponent, advancing industry expert, and ravenous knowledge seeker.
Interviewing
Interview Preparation
Candidate Sourcing
Social Networking
Resume Writing and Formatting
(Privately Held; 51-200 employees; Information Technology and Services industry)
April 2008 — Present (1 year 8 months)
ComResource is a business technology solutions provider that specializes in:
•Strategic Staffing
•Software Integration
•Managed Services (eg. Network Management and Support, Deployment Services, Information Security)
•Fulfillment and Warranty Services
We focus the vast majority of our efforts within the Columbus market, and are located just outside the downtown area in Grandview.
(Privately Held; 11-50 employees; Information Technology and Services industry)
May 2007 — March 2008 (11 months)
Pulsar IT Consulting is a permanent placement and staff augmentation firm which focuses on the Columbus market.
Roles held simultaneously included:
• IT Recruiter
• Systems Administrator
• Webmaster
(Banking industry)
December 2006 — April 2007 (5 months)
• Originated loans in over 18 states
• Utilized an extremely aggressive lead generating campaign, which included handling live transfer leads, company mail call-ins, production of personalized mail, and outbound calling
• Documented and analyzed client needs for placement in the proper loan products
• Coordinated efforts with title companies, attorneys, appraisers, and insurance companies
• Served as the front line of contact for dealing with clients and lender account executives
• Well versed in various lender niches and loan products including but not limited to: conforming, non-conforming, FHA, VA, commercial, and construction loans.
(Information Technology and Services industry)
July 2005 — May 2006 (11 months)
• Served as the first point of contact for employee technical difficulties for the entire international enterprise
• Managed password control for over 100 propriety applications and databases
• Provided remote desktop assistance to diagnose and troubleshoot connectivity, software (with a focus on company VPN software), and hardware issues for all field sales representatives
• Paged, routed and escalated tickets to appropriate support groups
• Coordinated problem resolution with individual team members within established protocols
• Assisted in multiple projects, including a laptop field sales image rollout. Participated in loading, testing, and QA
• Mentored and coached new hires to facilitate optimal job performance
• Created, reviewed, and approved files for enterprise helpdesk document repository
(Public Company; NCC; Banking industry)
October 2002 — January 2005 (2 years 4 months)
• Answered calls arriving at the call center and responded to emails, while accurately identifying the customer's inquiry within the established standards
• Deciphered what other types of products or services (e.g. Installment Loan, Equity Line of Credit, Certificate of Deposit) the customer could benefit from, while responding to the original inquiry
• Resolved escalated inquires received from the corporate website
• Diagnosed problems by asking accurate, concise questions in a professional and timely manner
• Helped drive aggressive sales and marketing strategies while consistently referring new money each month
• Assisted in projects as needed
Management Information Systems 2008 — 2010 (expected)
Multimedia Production 2000 — 2001
Systems Analysis 1996 — 1999