Seth Jensen
Technical Support Manager for midPhase and ANHosting at UK2Group
- Location
- Greater Salt Lake City Area
- Industry
- Internet
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Seth Jensen's Overview
- Current
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- Technical Support Team Lead at UK2 Group
- Past
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- Owner at Red Carpet Photography
- Customer Service Manager at Wal-Mart
- Connections
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58 connections
- Websites
Seth Jensen's Experience
Technical Support Team Lead
UK2 Group
Privately Held; 51-200 employees; Internet industry
January 2010 – Present (2 years 1 month)
Provide technical assistance and support to clients using Shared Web Hosting Servers. Administrate, maintain, and resolve Linux and Windows server issues that effect clients and their websites. Answer general questions concerning server issues and its technologies related to web hosting for midPhase.com, and ANHosting.com by telephone, live chat, and e-mail.
Customer Service Manager
Wal-Mart
Public Company; 10,001+ employees; WMT; Retail industry
August 2007 – February 2009 (1 year 7 months)
Ensured that the store satisfies its customers' needs. Worked at various levels, from office work, cash handling and accounting to the front end. Helped develop a customer service policy for the store; managing a team of customer services staff; and handled face-to-face inquiries from customers.
The main aim of my job was to provide excellent customer service; Provide help and advice to customers using the organization's products and services; communicating courteously with customers by telephone and face to face; investigating and solving customers' problems; handling customer complaints or any crises, such as security issues or a customer being taken ill; issuing refunds or compensation to customers; meeting with other managers to discuss possible improvements to customer service provided; being involved in staff recruitment and appraisals; training staff to deliver a high standard of customer service; leading and supervising as well as scheduling a team of customer service staff.
Seth Jensen's Additional Information
- Websites:
- Interests:
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Photography, Travel, Entrepreneurship, Computers, Marketing, Management
- Groups and Associations:
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Contact Seth for:
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- new ventures
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