
Claims Specialist at Zurich Financial Services - sergio.besana@gmail.com
Milan Area, Italy

Claims Specialist at Zurich Financial Services - sergio.besana@gmail.com
Milan Area, Italy
Insurance claim professional with technical expertise in the management of both car liability, property and life policies.
5 years of Claims Adjustment experience.
Ability to negotiate claims to a proper, timely and cost effective conclusion.
Competent in keeping agents, policyholders, underwriters and Corporate Claims advised about file status and other matters.
Frequent involvement in meetings or visits to agents, lawyers, policyholders, etc.
Proficiency in problem solving, communication, document management.
Conflict resolution skills.
Relevant continuing education (loss adjustment, privacy, Insurance Law), IRSA (Istituto Italiano di Ricerca sulle Assicurazioni), Zurich Academy.
Claims adjustment of car, property and Life insurance policies.
(Public Company; 10,001 or more employees; ZURN; Insurance industry)
January 2006 — Present (2 years 10 months)
(Public Company; 501-1000 employees; Insurance industry)
January 2005 — December 2005 (1 year)
Loss adjuster for a major italian life insurance company, held by Banca Intesa. Payoff of Index and unit-linked policies.
Liquidatore polizze vita (index e unit-linked) per Intesa Vita, una società partecipata al 50% da Alleanza Assicurazioni e al 50% da Banca Intesa.
(Public Company; 10,001 or more employees; Insurance industry)
January 2002 — December 2004 (3 years)
Loss adjustment (ARD and CID) and claims setting for the greatest insurance group in Italy.
Master, Economics / marketing, 2001 — 2002
Activities and Societies: Marketing, Comunication, Realization of dynamic websites, Content Management Systems, analysis of web marketing, email marketing, web project management.
History, BA History, Italian literature, 1995 — 2000
Collaborazione con il MURST (2002)
Conferenza tenuta presso il "Centro Culturale Cardinale Dellacqua" - Sesto Calende.
liceo classico Dehon, Monza 1989 — 1994
reading, Internet & new technologies, digital photography, Ubuntu Linux, trekking across the most beautiful european forests: Schwarzwald, Engadina.