Serge Crinquand

Current

• Project team responsible at Swisscom

Past

• Senior Project Manager at Telindus Belgacom ICT
• Account Manager at Getronics Switzerland
• Service and Maintenance Manager at Getronics Switzerland

• Technical Regional Manager at Getronics Switzerland
• Pre-sales Consultant at Ascom Switzerland
• Customer Services Manager at Telindus Networks

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3 more...

Education

• 3PM Experts
• International University in Geneva
• Ecole d'Ingénieurs de Genève

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Recommended

18 people have recommended Serge

Connections

226 connections

Industry

Information Technology and Services

Serge Crinquand’s Summary

Experienced, hands-on manager with a passion for serving my customers and satisfying them with high quality services and solutions. Goal oriented, overachiever, focused on quality and profitability.

See my web site for more details:
www.crinquand.com

Serge Crinquand’s Specialties:

- team re-organization,
- eliminate revenue leakage and cut costs,
- improve invoicing rates and customer satisfaction,
- people management,
- keywords:
- service, customer satisfaction,
- team work, respect, leadership,
- profitability, optimization, processes, MBA,
- ITIL, PMI, PMP
- passion, conviction, strong ethics, honest, responsible.

Serge Crinquand’s Experience

• Project team responsible

  Swisscom

  (Public Company; SCMN; Telecommunications industry)

  April 2009 — Present (9 months)

  Invited in to take the responsibility for a department in charge of the planning, deployment and maintenance of the copper and fibre infrastructures of Swisscom in the Canton of Geneva. Missions:
  - re-organization of the team (22 specialists from various disciplines),
  - improvement of quality and profitability,
  - cost cutting.

• Senior Project Manager

  Telindus Belgacom ICT

  (Privately Held; Information Technology and Services industry)

  February 2008 — May 2008 (4 months)

  Called “to the rescue” to deliver a tricky, multi-site project in a foreign country with tight deadlines and a high risk level.
  
  Delivered the project on time and on budget, to the full satisfaction of the customer.

• Account Manager

  Getronics Switzerland

  (Public Company; GTN; Information Technology and Services industry)

  October 2005 — October 2006 (1 year 1 month)

  Canvassed the french part of Switzerland, hunting for new customers with the mission of establishing relationships at the highest level and selling projects rather than hardware.

• Service and Maintenance Manager

  Getronics Switzerland

  (Public Company; GTN; Information Technology and Services industry)

  September 2004 — September 2005 (1 year 1 month)

  Responsible for the maintenance SLA’s, the quality of the services and the customer satisfaction.
  ‣ improved quality to encourage repeat business. Quality of services rated an outstanding 4.8 out of 5 by customers in independent quality surveys,
  ‣ shared the responsibility of a portfolio of maintenance contracts of CHF19M+,
  ‣ delivered complex, sensitive projects on time and on budget.

• Technical Regional Manager

  Getronics Switzerland

  (Public Company; GTN; Information Technology and Services industry)

  February 2001 — August 2004 (3 years 7 months)

  Called in to restore the profitability of the technical teams (3 teams, 21 engineers). Multiplied the invoicing rate of the team by 3 and consistently exceeded the revenue targets by up to 30% every year
  in a depressed market.
  ‣ eliminated revenue leakage with new time tracking tools and optimized processes and interfaces with other departments,
  ‣ enhanced decision making and reduced reaction time with new dashboard,
  ‣ increased service revenue by encouraging service selling by the engineers and the sales staff.

• Pre-sales Consultant

  Ascom Switzerland

  (Public Company; ASCN; Telecommunications industry)

  February 2000 — January 2001 (1 year )

  Called in to be part of a new consulting team in charge of the design of data and voice solutions for the enterprise IT market:
  ‣ delivered largest tender in years in record time, allowing the company to remain shortlisted and finally be awarded the project.

• Customer Services Manager

  Telindus Networks

  (Privately Held; TEL; Information Technology and Services industry)

  January 1996 — January 2000 (4 years 1 month)

  As Business Unit “ Services” Manager:
  Decreased costs by further professionalizing the activity:
  ‣ facilitated the service sale by designing a new set of services, related sales tools and price lists,
  ‣ cut costs by formalizing sales and administrative procedures,
  ‣ launched the ISO-9002 certification process,
  
  ----------------------------------------------------
  As Customer Services Manager:
  Placed in charge of the technical team after 3 months to professionalize the activity:
  ‣ reduced revenue leakage by implementing a time reporting tool and monitoring projects until completion (invoicing),
  ‣ enhanced profitability by improving the team’s internal processes,
  ‣ grew the team from 3 to 8 engineers on 2 sites.
  
  ----------------------------------------------------
  As Customer Services Engineer:
  Designed, installed and maintained telecommunication solutions
  Managed projects, gave users and administrators training.

Serge Crinquand’s Education

• 3PM Experts

  PMP , Project Management , 2009 — 2009

  Activities and Societies:

  PMP certification prep. with 3PM Experts.

• International University in Geneva

  MBA , Finance , 2006 — 2007

  Summa Cum Laude

  Activities and Societies:

  Phi Beta Delta

• Ecole d'Ingénieurs de Genève

  Ingénieur ETS/HES , Electronics , 1990 — 1994

  HES Bachelor in electronics, diploma work in telecommunication, passed with distinction.

Additional Information

Serge Crinquand’s Honors:

Summa Cum Laude (highest distinction), International University in Geneva, 2007.

Serge Crinquand’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch