
Senior Manager Commercial Delivery at BGL Group
Peterborough, United Kingdom

Senior Manager Commercial Delivery at BGL Group
Peterborough, United Kingdom
Highly experienced Business Analyst specialising in Retail Banking and Insurance sectors. Extensive experience achieved in both a Financial Services Software House and Working for major High Street Brands including cahoot, Abbey and Nationwide.
Retail Banking processes and practices, General Insurance and Call Centre practices, Analytical techniques, Change Management and Project Management
(Privately Held; 1001-5000 employees; Insurance industry)
October 2007 — Present (1 year 1 month)
(Privately Held; 1001-5000 employees; Insurance industry)
February 2006 — Present (2 years 9 months)
(Public Company; 5001-10,000 employees; Banking industry)
October 2005 — January 2006 (4 months)
Working within the e-Commerce team to maximise the customer experience on both the abbey.com website and secure banking site. Responsible for translating the departments business plan into an improved customer experience identifying, designing and implementing solutions to comply with DDA requirements
(Public Company; 201-500 employees; Computer Software industry)
October 2000 — September 2005 (5 years)
Working on Client sites providing Consultancy and Project Management on ICBS (Banking Platform) and Front End customised systems to Financial Services providers under a Managed Service. From initial project discovery phase through go live date and post implementation support to system enhancement and integration, my knowledge of the retail banking sector has enabled me to become a key player in the successful completion of the projects.
(Banking industry)
1995 — 2000 (5 years)
BSc Hons, Chemistry with Analytical Chemistry, 1991 — 1994
A-Levels, Chemistry, Mathematics with Statistics, History, 1989 — 1991