
Systems Security Administrator at First Midwest Bank
Greater Chicago Area

Systems Security Administrator at First Midwest Bank
Greater Chicago Area
Service-oriented IT professional with 6 years total experience. Dedicated to assuring compliance, refining processes, and determining root-cause.
Enterprise User Identity Management, Compliance Auditing, Project Support
(Public Company; 1001-5000 employees; FMBI; Banking industry)
November 2004 — Present (4 years 9 months)
Responsible mainly for Enterprise User Identity Management. This currently engulfs 2400+ users and over 10,000 unique accounts spanning Windows Active Directory, Lotus Notes, our Remote Access Solution, and the bank's Imaging Platform. Other duties include reporting, departmental projects, auditing, and monitoring.
(Public Company; 1001-5000 employees; FMBI; Banking industry)
June 2003 — November 2004 (1 year 6 months)
Level I IT support and incident resolution for end users. Significant accomplishments include routinely exceeding service metric goals, significantly improving end user perception of IT services (based on employee survey results), regularly assuming Level II duties and responsibilites, and assisting with and supporting IT projects outside the scope of Help Desk responsiblities on personal time for the purpose of self-enrichment and team-building. Duties include incident resolution, incident escalation, vendor and critical issue support, metrics reporting, project support, and documentation.
(Public Company; 1001-5000 employees; FMBI; Banking industry)
November 2002 — June 2003 (8 months)
Entry level Teller functions.
BSIT/ISS , Information Systems Security , 2007 — 2008
Aviation, Communications Technology August 1999 — August 2002
DJ'ing, Audio Production, Gadgets, Aviation
Lewis University, IT Professionals