Sean Ward

Current

• Help Desk Support Technician at Bellarmine University

Past

• Residential Network Coordinator at Bowling Green State University
• Area Coordinator of Special Projects Team at Bowling Green State University
• ResNet Consultant at Bowling Green State University

• Special Projects Team at Bowling Green State University
• Lab Consultant at Bowling Green State University

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2 more...

Education

• Bowling Green State University
• Lakeland Community College

Recommended

3 people have recommended Sean

Connections

31 connections

Industry

Information Technology and Services

Websites

• My Website

Sean Ward’s Summary

I manage student workers in assisting on-campus students with connecting to the network and removing malware from the computers, as well as remedy escalated computer issues from the student workers when the problem is beyond their general experience or training. I enjoy the challenge that working on student computers offers, as the range of issues changes each year due new students having the latest computer on the market, and manging students keeps me up-to-date on the latest technology that is being used by college students.

Sean Ward’s Specialties:

Computer troubleshooting, network troubleshooting, student management

Sean Ward’s Experience

• Help Desk Support Technician

  Bellarmine University

  (Educational Institution; Higher Education industry)

  September 2009 — Present (3 months)

  Offer support of computer issues for faculty, staff, and students.

• Residential Network Coordinator

  Bowling Green State University

  (Educational Institution; Higher Education industry)

  July 2004 — June 2009 (5 years )

  Manage student staff at Residential Computing Connection who work the help desk and assist students with computer issues, with a focus on connecting to the network and resolving malware issues. Remedy escalated issues that the student staff are unable to resolve.

• Area Coordinator of Special Projects Team

  Bowling Green State University

  (Educational Institution; 1001-5000 employees; Higher Education industry)

  February 2002 — May 2004 (2 years 4 months)

  Responsible for making sure computers and other technology resources were in working order in the computer labs throughout the school year. Manage employees during the summer months to make sure the needs of conferences using the computer labs were met, and technology in the labs was upgraded as needed.

• ResNet Consultant

  Bowling Green State University

  (Educational Institution; 1001-5000 employees; Higher Education industry)

  August 2001 — February 2002 (7 months)

  Assist students with connecting to the network and resolving malware issues.

• Special Projects Team

  Bowling Green State University

  (Educational Institution; 1001-5000 employees; Higher Education industry)

  September 2000 — February 2002 (1 year 6 months)

  Part of a team that did additional work in the computer labs by resolving computer issues and replacing lab equipment as needed throughout the year.
  
  This position was additional hours, and as such, overlaps other job duties held at the time.

• Lab Consultant

  Bowling Green State University

  (Educational Institution; 1001-5000 employees; Higher Education industry)

  August 2000 — May 2001 (10 months)

  Worked as part of a team to staff computer lab during specific hours to assist students with any issues they may encounter or questions they may have, as well as perform upkeep of the computer labs during scheduled rounds.

Sean Ward’s Education

• Bowling Green State University

  BS , Computer Science , 2000 — 2004

  During orientation the summer before I started at BGSU, I interviewed and was offered a job with Residential Computing Connection (RCC) starting in the fall. After classwork, working at RCC was my second priority, and as such, I did not become involved in any other organizations or groups on campus.

• Lakeland Community College

  1998 — 2000

Additional Information

Sean Ward’s Websites:

• My Website

Sean Ward’s Interests:

new technology, cyberculture, science fiction, digital photography, coffee, nature, recycling, environment

Sean Ward’s Groups:

ResNet

•    ResNet

Sean Ward’s Contact Settings

Interested In:

• career opportunities
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch