Pre-Sales Business Manager at Motorola
Greater Denver Area
- Current
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- Pre-Sales Business Manager at Motorola
- Past
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- Manager Technical Support at Motorola
- Manager Technical Support at McKesson
- Sr Technical Consultant at Compri Consulting
- Sr Configuration Engineer at Treev
- Application Support at Treev
- Technical Supervisor at Jones Intercable
- Tech at TCI
- Technical Supervisor at Jones Intercable / TCI
- Fire Control (Electronics / Radar Technician) 2nd Class at United States Navy
- Education
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- University of Phoenix
- United States Navy Electronics A School
- Machebeuf
- Recommended
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8 people have recommended Sean - Connections
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205
connections
- Industry
- Information Technology and Services
- Websites
Sean Duley’s Summary
•Versatile Executive who leverages expertise in IT and operations management to optimize efficiency and propel dynamic growth across diverse markets and corporate environments. Strong background in technical support and project leadership.
•Key player in reversing market share decline to regain position and increase sales close ratio 3 fold to 60% for Fortune 100 division; devised/executed strategy to boost satisfaction rate 21% (to 97%) and capture prestigious IT service certification.
•Pivotal in earning #1 rank in industry for IS support by KLAS survey; built and managed highly efficient support group to service top-tier, multimillion-dollar contracts.
•Established support operation and led unit to resolve critical system issues within 55 days; piloted turnaround to eliminate 2-year service backlog, significantly grow satisfaction, and build client confidence following corporate reorganization.
•Results-focused Pacesetter who combines solid business and technical acumen to overcome challenges and heighten performance.
•Saved $2.4 million in 1st year; inherited and turned around failing $150K project to receive top corporate nomination for best business practice improvement; led redesign/implementation of benchmark solution modeled for rollout across Fortune 100 firm.
•Guided diverse project teams to earn 5 coveted company/industry awards in 5 years for training and support improvements.
•Multifaceted Leader and Effective Communicator skilled in building positive relations with clients, vendors, colleagues, and staff.
•Secured/managed high-tech projects for key clients (Barnes & Noble, Gap, Darden Group); grew startup from zero to 1K clients.
Sean Duley’s Specialties:
Operations Management Policy/Procedure Development Inventory Control
Facility Management Public Relations Total Quality Management
Customer Service/Sales Training/Development System Installation
Sean Duley’s Experience
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Pre-Sales Business Manager
Motorola
(Public Company; MOT; Telecommunications industry)
October 2008 — Present (10 months)
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Manager Technical Support
Motorola
(Public Company; MOT; Telecommunications industry)
September 2005 — October 2008 (3 years 2 months)
Currently Sean is managing this support group which is supporting over 400 customers across the United States representing over 50k emergency workers using these products.
The product support group supports a variety of platforms such as Microsoft OS, HP Nonstop (Tandem) Guardian OS, Oracle, Networks, Wireless network, pagers, and reporting systems. The challenges that Sean is currently solving are developing the technical skills of the support group to improve the knowledge level required to support the span of skills needed for this product suite.
Sean has in this past year implemented technical and soft skill training programs. This has moved the group from 0% certified to a team that is now 100% Support Industry Certified at the individual level.
Sean is continuing to make progress in implementing processes that will lead to the group’s certification at the departmental level. -
Manager Technical Support
McKesson
(Public Company; 10,001 or more employees; MCK; Information Technology and Services industry)
November 1999 — May 2005 (5 years 7 months)
McKesson Horizon Clinicals Application Support Center provided support of mission critical medical software in a UNIX and Oracle environment. This Support Center is recognized as a SCP Certified Center which shows its commitment to provide high quality support and services. McKesson is ranked very high in the KLAS survey which is the guidelines other medical informatics companies compare their performance..
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Sr Technical Consultant
Compri Consulting
(Privately Held; 11-50 employees; Information Technology and Services industry)
June 1999 — November 1999 (6 months)
Provided consultative information technology help to business
This position I was tasked in providing support to an home grown application that supported the food service industry.
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Sr Configuration Engineer
Treev
(Public Company; 51-200 employees; Information Technology and Services industry)
March 1998 — June 1999 (1 year 4 months)
Support and setup of hardware and software applications for the banking industry.
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Application Support
Treev
(Public Company; Information Technology and Services industry)
1997 — 1999 (2 years)
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Technical Supervisor
Jones Intercable
(Information Technology and Services industry)
1988 — 1998 (10 years)
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Tech
TCI
(Public Company; Information Technology and Services industry)
1990 — 1998 (8 years)
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Technical Supervisor
Jones Intercable / TCI
(Telecommunications industry)
April 1989 — March 1998 (9 years)
Managed a total of 14 field technicians both budgeted headcount and contractors that provided technical support, installation, and maintenance of a hybird coxial and fiber optic network infrastructure.
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Fire Control (Electronics / Radar Technician) 2nd Class
United States Navy
(Government Agency; USN; Military industry)
December 1983 — December 1987 (4 years 1 month)
Provided support and maintenance of 53f Gunfire Computers. Stationed in Pearl Harbor HI
Sean Duley’s Education
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University of Phoenix
BSIS , Business Information Technology , 1995 — 2000
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United States Navy Electronics A School
Electricity & Electronics education 1983 — 1984
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Machebeuf
College Prep 1979 — 1983
Additional Information
Sean Duley’s Websites:
Sean Duley’s Interests:
Support and Service training, skiing (water & snow), concerts, fishing, hunting, sporting clays, travel, and grardening.
Sean Duley’s Groups:
Service Strategies CSM, Navy Vetrans,
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Executive Suite -
Integrated Alliances -
Motorola Alumni -
University of Phoenix Alumni -
Cable-TV -
Technology Professionals of Colorado -
US Navy Veterans - Over 4000 Members!! -
Republican Professionals: "Politics on the Rocks" -
CIO Forum -
Telecommunications Management and Support -
Contact Center Professional -
McKesson Alumni -
Republican National Committee -
North American Call Center Professionals -
Friends of Colorado -
The Official Alumni Association of University of Phoenix -
I LOVE GOLF! -
Motorola Past & Present -
Computer Experts -
Steven Covey Exchange Group -
Linked To Denver -
Service Strategies | SCP Standards -
5280 Linked -
Certified Support Manager -
The 7 Habits -
Colorado GOP -
Denver Tech Jobs -
Jones Intercable, Inc. Alumni
Sean Duley’s Honors:
Motorola Six Sigma Yellow Badge (Jan 2008)
McKesson Keystone Award (2001,2003,2004)
SSPA Most improved Award (2001)
SCP Certified, (2001-2005)
Certified Support Manager (2004)
Sean Duley’s Contact Settings
Interested In:
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
