Serge De Bock, PMP

Senior IT Auditor at Royal Dutch Shell

Malaysia

Current
  • Senior IT Auditor at Royal Dutch Shell
  • Founder, Owner and Moderator at SdB+ PM Forum
Past
  • Service Integration Manager (Based in Malaysia) at Shell Information Technology International
  • Global SAP Programme Management Office Lead (Based in The UK) at Shell IT International
  • Global LPG Project Manager and consultancy (Based inThe UK - Belgium) at Royal Dutch Shell
  • Shell Gas BeLux IT Manager at Shell
  • Shell Gas BeLux Business Analyst at Shell
  • Shell Gas BeLux Sales at Shell
  • Belgian Shell Management Information Chemicals at Shell

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4 more...

Education
  • Shell Learning / Shell Open University
  • The George Washington University
  • Project Management Institute
  • Chateau Massart
  • Ste Marie
  • Université de Liège

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3 more...

Recommended
Serge has 76 recommendations 76 people have recommended Serge
Connections
500+ connections
Industry
Management Consulting
Websites

Serge De Bock, PMP ’s Summary

PMP Certified Project Manager

ITIL Foundation certified (Service Management)

Works in Major global initiatives in Shell since 1999.

Owner, Moderator and Founder of SdB+ PM Forum.(http://www.sdbpluspm.com/index.php)

Keeps looking for global challenges and learning different cultures, ways of working, approaches...

Goal: to keep myself outside of my comfort zone.

Sentence to define me:
"I've never had the luxury of knowing what the heck I'm doing."

I utilise strategic thinking skills and also provide a hands on style to deliver world-class products and services.

I manage uncertainty and make decisions with incomplete or conflicting data.

I understand implications beyond the immediate and develop an ability to look beyond the hill but yet focus on action.

I am well known for my drive, resilience, sincerity, openness and self-awareness.

I leverage my interpersonal skills to influence others and get the targets achieved.

I am a strong team player and leader that sets clear targets based on high standards and realistic objectives.

Serge De Bock, PMP ’s Specialties:

- Project management
- Service Management
- Consulting
- Risk Management
- Planning and Control
- Change Management
- Negotiation
- End to end and integration management
- Leadership
- Team working and leading (incl. virtual teams)
- Sales skills
- Business Process Improvement
- I speak French, Dutch, English, basic German and understand Italian, Spanish and Portuguese

Serge De Bock, PMP ’s Experience

  • Senior IT Auditor

    Royal Dutch Shell

    (Public Company; 10,001 or more employees; Oil & Energy industry)

    May 2008 — Present (3 months)

    • Be or support the Lead Auditor in the development and execution of the IT audit elements of business, financial and IT audits
    • Contribute IT audit expertise to the development of the audit programme with respect to IT risk matters relevant to the scope of the audit
    • Performing IT audit procedures, identifying and defining issues which constitute controls weaknesses
    • Reviewing and analysing audit evidence and documenting identified IT control weaknesses and co developing effective suggested improvements to mitigate the business risks
    • Applying independent judgment in the evaluation of the effectiveness of IT controls and working collaboratively with management to identify remedial actions where controls weaknesses pose a material to the business
    • Communicating the results of audits via written reports and oral presentations to management, the Chief Internal Auditor and the Audit Committee

  • Founder, Owner and Moderator

    SdB+ PM Forum

    (Non-Profit; 1-10 employees; Management Consulting industry)

    May 2005 — Present (3 years 3 months)

    Are you a senior project manager Or a recruiter looking for senior project managers? And a member of LinkedIn?

    Then join us in http://www.sdbpluspm.com/index.php, the membership is free...

    You know how hard it can be to find other project managers to talk with. Sometimes it's such a relief to find someone else who even understands what you mean when you say "scope." And you're not talking about submarines. Other times you just need to ask a question, but don't know where you can find an answer.

    All in the comfort and security of http://www.sdbpluspm.com/index.php.

    The SdB+PM Forum is like a club - a place for people with the shared bond of managing projects. Instead of eating a fine meal, we read other members' posts.

    Remember, you need to be either of the following:
    - an experienced1 project manager, or
    - a project manager who is certified by an internationally accepted certification body for project managers, or both.

  • Service Integration Manager (Based in Malaysia)

    Shell Information Technology International

    (Public Company; 10,001 or more employees; Oil & Energy industry)

    November 2004 — April 2008 (3 years 6 months)

    Global B2B / Lubes Lead
    Asia Pacific and Middle East Manufactruring, Supply and Distribution & Global Solutions
    Oil Products Malaysia, Brunei, Sri Lanka, Indonesia, Saudi Arabia, Australia, New Zealand and Pacific Islands

    - Group IT Infrastructure alignment with Downstream Organisation
    - Involvement in creation of the global B2B/Lubes Service Integration Managers team.
    - Involvement in different global SIM teams to review main processes e.g. Services Interruption Processes, reporting, change management.
    - Continued evolution and strengthening of the governance bodies
    - Crosses shared IT services organisations of Group IT Infrastructure, and from Group IT Infrastructure to other shared services.
    - Working across multiple time zones and geographic boundaries on virtual global business teams
    - Working on divestment projects and due diligence activities
    - End to End management of IT services delivery to the Downstream businesses

  • Global SAP Programme Management Office Lead (Based in The UK)

    Shell IT International

    (Public Company; 10,001 or more employees; Oil & Energy industry)

    November 2003 — November 2004 (1 year 1 month)

    Global SAP programme processes created and implemented:
    - Risk management
    - Scope change management
    - Issue management
    - Knowledge management
    - Reporting management (including different dashboards, time writing process)
    - Schedule management according to MAPS (Streamline Project Management Methodology)

    Other involvements:
    - OP One PMO forum active membership
    - MS-Project 2003 Piloting
    - Getting processes published on the Project Excellence Centre web site

  • Global LPG Project Manager and consultancy (Based inThe UK - Belgium)

    Royal Dutch Shell

    (Public Company; 10,001 or more employees; Oil & Energy industry)

    January 2001 — October 2003 (2 years 10 months)

    Successful implementation of Shell Gas (LPG) global ERP (GBS) in:
    - The Netherlands
    - Portugal
    - The UK
    - Spain
    - Romania

    Successful support on Shell Gas (LPG) global ERP in:
    - Italy
    - Sri Lanka
    - Greece

    Other involvements:
    - GBS-Sun GI compliance (standard desktop environment in the Shell group)
    - GBS € compliance
    - Membership as secretary in GBS-MOMI user group (steering committee)
    - Membership in the change requests control board (request for change in GBS)
    - Working in a multicultural environment (8 different countries)

  • Shell Gas BeLux IT Manager

    Shell

    (Public Company; 10,001 or more employees; Oil & Energy industry)

    July 1999 — December 2000 (1 year 6 months)

    - Creation of a standard IT network compliant for Shell and mandataires
    - GBS-Sun implementation (1st GBS implementation, ERP for Lpg business)
    - Contract and Service Level Agreements management in Shell (e.g. SITI) and 3rd parties e.g. Getronics
    - IT network maintenance (150 users)
    - Support of business applications (incl. helpdesk)
    - Ensure Group IT standards are in place

  • Shell Gas BeLux Business Analyst

    Shell

    (Public Company; 10,001 or more employees; Oil & Energy industry)

    January 1998 — June 1999 (1 year 6 months)

    - Mandataire network review
    - Mandataires remuneration calculation
    - Merge of businesses after acquisition (Elf and Fina)
    - Fast Result Delivery exercices
    - SGBeLux Internet and Intranet manager

  • Shell Gas BeLux Sales

    Shell

    (Public Company; 10,001 or more employees; Oil & Energy industry)

    June 1990 — December 1997 (7 years 7 months)

    - Coaching of Mandataires (sales, HSE, administration, logistic, training)
    - Creation of new mandataire
    - Management of 6.000 small/large bulk customers
    - Management of 600 cylinders' points of sales
    - Implementation on the field of new acquisitions (Elf and Fina)

  • Belgian Shell Management Information Chemicals

    Shell

    (Public Company; 10,001 or more employees; Oil & Energy industry)

    September 1988 — May 1990 (1 year 9 months)

    - Multi-cultural environment (Benelux structure)
    - Review of management information tools and output
    - Key user IT skills
    - Language skills
    - Basic finance skills

Serge De Bock, PMP ’s Education

  • Shell Learning / Shell Open University

    Management 1988 — 2007

    - Coaching Skills to Improve Employee Performance
    - Leadership Skills and Techniques
    - Building and sustaining teams
    - Management Skills and Techniques
    - Influencing Skills
    - Creativity and Innovation
    - Project Delivery Framework
    - Service Level and Capacity Management (ITIL)
    - Managing Inclusion
    - Experienced Hire Recruiter training
    - Stakeholders Management
    - Emerging Leaders programme
    - Navigating Successful Change - A Leader's perspective
    - Business Management and Strategy
    - ITIL Foundation
    - Six Sigma DMAIC: Controlling the Improved Process
    - Six Sigma DMAIC: Improving the Process
    - Six Sigma DMAIC: Measuring the Process
    - Six Sigma Introduction
    - Preparing for Business Crises
    - Microsoft Project 2003 Entreprise (server)
    - MAPS (OP Streamline Methodology)
    - Team building
    - Meeting management
    - Target setting
    - Customer Care

  • The George Washington University

    Programme Management (delivered by ESI) 2004 — 2004

  • Project Management Institute

    PMP Certification, Project Management, November 2003 — July 2004

    - IIL The Project Management Certificate Programme
    - Project Cost Management (PMBOK 2000-aligned)
    - Project Human Resource Management (PMBOK 2000-aligned)
    - Project Integration Management (PMBOK 2000-aligned)
    - Project Management Basics for Business Professionals (PMBOK 2000-aligned)
    - Project Procurement Planning (PMBOK 2000-aligned)
    - Project Quality Management (PMBOK 2000-aligned)
    - Project Risk Management (PMBOK 2000-aligned)
    - Project Scope Management (PMBOK 2000-aligned)
    - Project Time Management (PMBOK 2000-aligned)
    - Project Communications Management (PMBOK 2000-aligned)

  • Chateau Massart

    Marketing 1988 — 1990

  • Ste Marie

    Business 1985 — 1987

  • Université de Liège

    IT 1983 — 1985

Additional Information

Serge De Bock, PMP ’s Websites:

Serge De Bock, PMP ’s Interests:

General Management, IT Management, Project Management, Programme management, Consulting, PMO, Networking, Family activities, Golf, Tennis, Squash, Books, Movies, Risk, China, Asia, Global, Belgium, Forum, SdB+, Children, Rotary

Serge De Bock, PMP ’s Groups:

Belga (Belgian expatriates in Malaysia), AFM KL (French expatriates in Malaysia), Malaysian PMI chapter, UK PMI Chapter (London), Project Management community, PMI member, LinkedInnovators, MyLinkedInPowerForum, DallasBlue Executives, Tower of Babel, UPSA, eOffice, Exectec, BizBureau, APM, LinkedIn PMI SIG, Rotaract, Rotary International Pantai Valley club, SdB+ PM Forum, PMASIAFORUM, Agileproject management forum, HK PMP, pmi indonesia forum, PMP China forum, PMP Riyadh forum, PMPUAE forum, Prince2 Project Management forum, Project risk management forum, Sophistica, KMpro, LinkedIn Lions Forum, LICM, Forbes.com, PMI HR SIG, DIA, Relevante, Futuristic Cinema Specialist, TECNALIA - TECNologia itALIA, True Wealth Network, Link2Europe, Shift Selling, Wright Hand Power Forum, The Texas A&M Aggie Professionals Group, Shift, Global Worker, Loop LINC, Friends of Finland, Six Degrees, The Enterprise Architecture Network, Chicagoland HR Network, Prince2, ITIL-ME, World Wildlife Fund

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