Scott Deatherage

Current

• SVP Contact Center Operations at BOK Financial

Past

• Senior Vice President, Customer Service & Quality at Aurora Loan Services / Lehman Brothers
• Managing Technology Consultant at Nissan Motor Credit / IBM Global Services / T-Mobile / US Bank Mortgage
• Director of Professional Services at Disciplined CTI Solutions

3 more...

Education

• Southern Nazarene University
• The University of Memphis

Recommended

14 people have recommended Scott

Connections

425 connections

Industry

Banking

Websites

• My Company

Scott Deatherage’s Summary

Highly accomplished Senior Executive with 20+ years Operations Management experience in all aspects of creation, management and improvement of customer care organizations in several vertical markets. Deep technology experience having worked both on the business and IT sides of the house.

Scott Deatherage’s Specialties:

Strong skills in technology selection and implementation, strategic planning, staff development, team building, communications, multi-site management and process improvement. Solution-oriented, analytical and decisive. Strong experience in Mortgage and Financial Services vertical.

Additional Information

Scott Deatherage’s Websites:

• My Company

Scott Deatherage’s Interests:

Contact Center Operations, Customer Service Excellence, eService and Self Service Optimization, Voice of the Customer, Technology Implementation, Quality Assurance

Scott Deatherage’s Groups:

International Customer Management Institute (ICMI), Call Center Networking Group
(CCNG), LinkedIn, Mortgage Bankers Association, RNC

•    Blue: The DallasBlue Business Network (25,000+ members)
•    theCrossLinkNetwork
•    American Red Cross
•    Christian Professionals
•    Telecom Professionals
•    Mortgage Bankers Association of America
•    CRM
•    Fidelity Investments Networking Group
•    Contact Center Group
•    Lehman Brothers Alumni
•    ICMI Membership Community
•    Contact Center Professional
•    Call Center Pros
•    Friends of Texas
•    Customer Experience Professionals
•    Contact Center Connection
•    Contact Center Operations & Management
•    Telecom Executives Business Network
•    Republican National Committee
•    North American Call Center Professionals
•    Call Center Technologies Brewery
•    ICMI ACCE 2009: The Global Gathering for the Contact Center Community
•    Call Center Professionals
•    Linking I3
•    National Rifle Association (NRA)
•    CCPN - Contact Center Professionals Network
•    Consumer Finance Professionals
•    Contact Center Performance Forum
•    Contact & Call Centers
•    CCNG - Contact Center Network Group
•    IT World Wide
•    University of Memphis Alumni Group
•    Mortgage Servicing Network
•    WFM PROS
•    Executives Only - VP & Above

Scott Deatherage’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• job inquiries
• expertise requests
• reference requests
• getting back in touch