
IT Service Business Analyst at Staples
Greater Boston Area

IT Service Business Analyst at Staples
Greater Boston Area
Scott is a recognized leader with broad experience in Information Technology on a global scale. He has worked in some of Gartner's recognized Leaders, Visionaries, and Challenger companies. His broad experience with IT Service Management enables him to analyze opportunities for optimization and improvement. He has experience in all Tiers of IT Support, Metrics & Reporting, Crisis Management, Application Development, Malware protection and more. His collaborative and simplified approached to project and program management has earned him the respect of leaders, customers, and vendors around the world. He has a determination to be successful at many things and he pursues excellence in every aspect of his accomplishments.
Business Analyst, IT Service Management (ITSM), IT Infrastructure Library (ITIL), Service-Now.com, Process & Service Improvement, IT Crisis Management, Enterprise Threat & Vulnerability Management, Incident & Problem Management, Change Management, Release & Deployment Management, Configuration & Asset Management, IT Operations Analysis, Gap Analysis, Service Level Management, Best Practice Frameworks, Service-Now, Oracle, Remedy, Peregrine, Tivoli, Vantive, and Managed Services
ITIL Practitioner
Cedarville University Technology Advisory Board
Microsoft Certified Professional
McAfee IntruShield Certified