
Founder at Rooster Park Consulting, VP Engineering & Program Mgmt at Virtuoso
Greater Seattle Area

Founder at Rooster Park Consulting, VP Engineering & Program Mgmt at Virtuoso
Greater Seattle Area
(Privately Held; 51-200 employees; Leisure, Travel & Tourism industry)
October 2008 — Present (10 months)
Virtuoso is the industry's leading luxury travel network, connecting thousands of elite travel specialists with the world's best travel providers and unique destinations - from going to space with Virgin Galactic to year-long specialized around-the-world tours.
I'm working with Maxsam Partners to help Virtuoso build a world-class software organization and dramatically improve the way travel advisors help their clients. We're bringing leading software development practices and top-notch design to a market with tremendous opportunity.
(Computer Software industry)
September 2008 — Present (11 months)
Rooster Park Consulting focuses on
--Real-world, hands-on technology consulting at the executive level - evaluating technical teams and progress, teaching teams to ship great software over and over again, building product development and staffing plans, delivering custom software, and connecting new technologies to existing businesses. You know your business strategy: Rooster Park helps you build great products.
--Connecting very talented and relentlessly positive people who we know and trust to interesting contract or permanent roles in the Seattle area. We're technologists and connectors, not recruiters - we don't search for resumes or work the phones for candidates.
We're fortunate enough to know a number of subject matter experts with significant software development experience (engineers, testers, program and product managers, interaction and graphic designers, security experts, technical writers, SEO and SEM experts, etc.), and we try to find them great roles.
(Privately Held; 51-200 employees; Internet industry)
April 2007 — September 2008 (1 year 6 months)
Led software engineering, technical strategy, and site operations for the WhitePages.com Network and W3 Data, plus the company's internal technology operations - team of 40+, reporting to CEO. The WhitePages.com network includes sites like WhitePages.com, WhitePages.ca, 411.com, and Address.com, plus online residential directory assistance for major telcos and portals like Verizon, Qwest, & MSN.
Our sites do hundreds of millions of searches and page views each month, and WhitePages.com is in comScore Media Metrix's Top 50 list of all Internet properties.
(Public Company; 5001-10,000 employees; AMZN; Computer Software industry)
December 2005 — April 2007 (1 year 5 months)
Built a new organization around Direct & Repeat Traffic, focusing on increasing frequency of customer visits, conversion, and spend among our current customer base. This included directing Amazon’s CRM initiatives (automated and promotional e-mail technology and marketing, which grew 2.5X the company's growth rate in 2006) and creating new lines of business (the new Amazon Gold Box, focused on bargain-hunting customers). Also included significantly revamping Amazon's blogging initiatives, working directly with CEO.
(Public Company; 5001-10,000 employees; AMZN; Computer Software industry)
September 2003 — December 2005 (2 years 4 months)
Managed Amazon’s Community Content team, a two-level cross-functional (managers, engineers, designers, program managers) organization responsible for delivering all customer-community interaction features on Amazon.com and its partners, including Customer Reviews, Listmania & So You’d Like To Guides, Customer Images, and Discussion Boards. This role included both technical management (software and distributed systems design and technical mentorship) and full business ownership (business case development, feature prioritization and customer experience design). In my time managing this group, we delivered two major customer experience innovations (Customer Images & Customer Discussions), drove frameworks for future feature development, and significantly increased availability and decreased operational load. Grew the team 100% in 2004.
(Public Company; 10,001 or more employees; MSFT; Computer Software industry)
May 1998 — September 2003 (5 years 5 months)
Worked in various divisions, including Windows Security, Online Games, and Office. Products included Information Rights Management for Windows Server & Office 2003, the PC games billing service, and a series of casual online games. Work ranged from very technical (API design & review, tech operations planning) to very customer-focused (game design, user interface design). Consistently shipped products on time; took over several fractured teams & relationships and delivered products.
(Government Agency; 10,001 or more employees; Computer Software industry)
May 1995 — August 1995 (4 months)
Researched and developed innovative techniques for automated mechanisms for targeting tax fraud.
MCS , Computer Science
BA , Computer Science & Sociology