LinkedInScott Dobbins

Scott Dobbins

Associate Director at AT&T

Location
Gadsden, Alabama Area
Industry
Telecommunications
Current
  1. AT&T
Previous
  1. BellSouth Telecommunications,
  2. ITC^Deltacom,
  3. St. Joe Communications
Education
  1. Auburn University
Recommendations7 people have recommended Scott
Websites
329connections

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329connections
AT&T

AT&T

Area Manager

– Present

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Background

Summary

• Strategic thinker, succinct communicator and hands on manager with a consistent record of overachievement.
• Consistent best in class results through building and sustaining high performing teams.
• Proven record of superior results emphasizing cost management and operational efficiency.
• Strong data analysis skills resulting in innovative process and productivity improvements.
• Possess broad business savvy and technical expertise gained from diverse center and staff assignments and personal education.

Specialties:Operational Efficiency, Process Improvement (identification and implementation), Cost Management, Customer Service, Building High Performing Teams, External Customer Relationship Improvement.

Experience

Area Manager

AT&T
– Present (7 years 11 months)

Associate Director of Operations
Lead core maintenance operations, chronic repair and Proactive Maintenance operations for DS1 services (wireless and wholesale) across the 22-state AT&T footprint.

Serving customers contributing over $12b in annual revenue.

Implemented process improvements in Proactive Maintenance group that has doubled efficiency year-over-year for three consecutive years. (Hold patent for this processes)

Integrated all wholesale Chronic teams across AT&T, adopting best practices and decreasing percent of base considered chronic by 15% the first year.

Continually achieve record setting performance metrics through process improvement, while simultaneously reducing cost.

Area Manager

BellSouth Telecommunications
(8 years 8 months)

Area Manager – Maintenance Operations
Lead maintenance operations servicing customers contributing over $850M in annual revenue.

Achieved record setting performance metrics every year through process improvements, while simultaneously decreasing operational cost.

Created a consolidated Performance Monitoring group that saved $5m in revenue and decreased regional trouble load by 18% (year-over-year) during the first year of operation.

Developed improved chronics processes resulting in chronics team recognized as industry best by wholesale customer forum sponsored by Verizon Business.

Started with BellSouth as a Technician and have moved through diverse assignments in operations and staff positions with increasing responsibility to Area Manager

Service Technician/Manager

ITC^Deltacom
(7 years)

Install and Service all types of CPE equipment. Primarily NEC and Newbridge. Promoted to Service Manager in mid 1996.

Service and Installation Technician

St. Joe Communications
(3 years 2 months)

Install and Service all types of CPE equipment on the Florida gulf coast to include (but not limited to) Key & PBX systems, CSU, SMDR, auto-dailers

Missile Control Communication Systems Specialist.

USAF
(4 years 1 month)

Responsible for the troubleshooting and repair of both analog and digital communication systems that control voice and data communication within the Minuteman II integrated launch & control system.

Skills

  • Team Building
  • Customer Service
  • Cost Management
  • Operational Efficiency
  • Process Improvement
  • Telecommunications
  • T1s
  • Proactive Monitoring
  • Service Delivery
  • Delivering Results
  • Customer Experience
  • Data Analysis
  • Telephony
  • Change Management
  • Leadership
  • Customer Retention
  • Team Leadership
  • Managed Services
  • Troubleshooting
  • Six Sigma
  • Call Centers
  • Vendor Management
  • Performance Management
  • Program Management
  • Wireless
  • IP
  • See 11+  See less

Education

Auburn University

MBA, MBA

Six Sigma - Green Belt

Community College of the Air Force

AS, Electronic Systems

Honors & Awards

2008-present - AT&T HiPo Leadership Program
2006 - Pinnacle Award - BellSouth
2006 – Gateway Leadership Development Program
2004 – Selected as a Mentor in the Wholesale Operations STEP program
2004 – Selected to Network Vice-President’s 2nd level VP Council
2003 – Achievers Club for Managers
2002 – Department Head Award from Louisiana Network Operations
2000 – Silver Service Excellence Award from Global Crossing
2000 - Achievers Club for Managers

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