Healthcare CIO | COO | Advisor
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Driven, highly-effective technology and operations executive with a demonstrated history of building world-class teams and infrastructure for organizations exceeding $2B in revenue ● Deep understanding of the business and technology drivers supporting the financing and delivery of healthcare today ● Outstanding technical depth and breadth including business architecture, technology management, strategy development and executive presentation ● Strong people manager/mentor with uncommon team building skills, energy and passion ● Genuine customer focus with effective communication and negotiation skills ● Pragmatic, no-nonsense leader ● Strategic thinker and innovator ● Commitment to ethical leadership, quality and accountability.
A Health IT consultancy with a focus on the business models and new entrants transforming healthcare today.
Focus Areas Include:
● IT & Operations Leadership
● Strategic Planning
● Scaling IT & Operations
● M&A Technology Due Diligence & Integration
● Market Research
● System/Vendor Selection
● Strategic Partnerships
● mHealth Strategy
● New Entrants and Business Models
Recruited by client to provide technology leadership while analyzing business opportunities for this new tier-1 subsidiary of Ascension, the nation’s largest non-profit health system.
The vision for Ascension Clinical Holdings and SmartHealth was to re-imagine healthcare around the individual by developing innovative, competitive health benefits products for the consumer, and by providing solutions to physician practices that enable them to achieve better outcomes, experiences and lower costs.
Specific accountabilities included organizational leadership, information technology strategy and execution, service delivery, technology portfolio management and M&A assessment. With recent changes in the healthcare landscape, the organization decided not to move forward with it's external expansion plans in mid-2013.
ITR Mobility is a consulting and software development firm dedicated to creating mobile strategies and elegant, mission-critical apps for Fortune 1000 companies. As the creator of the iFactr mobile development framework, ITRm has deployed enterprise applications in some of the largest retail, healthcare and financial companies in North America.
Led the transformation of this local mobile services business with unique IP into an authentic product and services company with accelerating sales growth, compelling products, maturing operations and go-to-market strategies, earning the trust of a growing list of marquee customers.
A consultancy providing C-level IT and operational insight to healthcare clients.
● Provided business and technology leadership for a new subsidiary of a large non-profit health system
● Assisted in the development of an IT strategic plan for a midwest regional health plan
● Developed a strategic operations analysis and executive recommendations for the Board of a Health Information Exchange (HIE) start-up venture
Development responsibilities included high-volume web and voice portals as well as the strategic customer service desktop platform, with 150 internal staff. Organizational mandate included identifying and executing against optimization and alignment opportunities for portal development teams, to increase efficiency and improve the quality and consistency of the customer experience.
As a member of the senior executive team, was accountable for directing the delivery of all information technology functions for the enterprise including IT strategy, technical infrastructure, systems operations, communication services, software development, business intelligence (data warehouse), project management, electronic security, internal/external portals and business continuity. Management responsibilities included 100+ enterprise systems, 190 internal staff, 100+ vendor agreements and an annual budget of approx. $75M.
Began tenure at Medica by building a new IT department and all-new technology infrastructure from the ground-up during the organization’s separation from its former parent, including build-out of a data center, data warehouse, network and communications infrastructure, critical business systems, customer support services, web portals, information security and disaster recovery capabilities. Successfully completed this initiative on-time and under-budget, with no negative user impact - a rarity for a project of this complexity.
Played leadership roles in key initiatives for Medica’s Board of Directors including development of a long-term IT strategy for Medica. Led analysis of strategic partnerships, outsourcing methodologies, market/vendor research and financial models. Staffed multiple Board Committees and routinely presented on progress against IT strategic plans and key partner initiatives.
Helped the organization build significant maturity around the use of and investments in technology, including development of IT project frameworks, software development methodologies and maturity models. These tools moved the organization to the consistent use of business requirements and standard project management methodologies for the first time in its history, and were used as models throughout the company.
Directed planning efforts leading to a technology migration for the spin-off of Medica Health Plans to an independent non-profit entity. Worked with business leaders to create a comprehensive IT staffing model for the newly independent organization. Managed the RFP and vendor selection processes for data center outsourcing services for Medica.
Developed the technical architecture for a spin-off e-health venture. Articulated architecture and technical capabilities to potential investment and technology partners within pitch books and funding proposals. Worked with the start-up team to define business plans, IT budgets, capital requirements, development plans and integration requirements to support an accelerated product launch. Participated in business and financing discussions with strategic partners, securing funding commitments.
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