Technical Helpdesk Agent at Hewlett-Packard
Apeldoorn Area, Netherlands
- Current
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- Technical Helpdesk Agent at Hewlett-Packard
- Past
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- Reporting Application Specialist CCC at ModusLink
- IT, Troubleshooter, team-aid at Moduslink
- Software developer at Soluzione Srl
- Teacher at Università della Valle d'Aosta
- Analysis and solutions developing at NetVallée S.r.l.
- Education
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- District institute of Aosta
- Istituto Professionale Regionale di Aosta
- Recommended
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1 person has recommended Andrea - Connections
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55
connections
- Industry
- Logistics and Supply Chain
- Websites
Andrea Sciamanna’s Summary
Started as a customer care agent (phone and e-mail support), my position changed to an new position closer to the IT environment.
I've learned and improved how to deal with customers, how to work in a team and how to approach, as an agent, to brand new projects.
Naturally interested to change tedious tasks to something faster and easier, I've often used my knowledge to improve internal tools, resources and work-processes.
I've then moved to a new challenge in a first level technical help desk to improve my troubleshooting skills.
Italian native speaker, I speak a fairly good English and I understand quite well French.
Andrea Sciamanna’s Specialties:
.: Analytical skills
.: Business and commercial understanding
.: Experience operating in 1st line support function
.: Investigation and settlement of company's software, tools, applications, processes pitfalls and bottlenecks
.: ASP
.: HTML, CSS and XHTML (HTML+CSS)
.: JavaScript
.: VBScript
.: VBA
.: Database developing and administration: MS Access, SQL7/2000+
.: Deep use of MS Office's suite applications, building high level documents
Andrea Sciamanna’s Experience
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Technical Helpdesk Agent
Hewlett-Packard
(Public Company; 10,001 or more employees; HPQ; Information Technology and Services industry)
June 2008 — Present (6 months)
Providing On-line telephone IT technical support to end users on their mobile and desktop platforms.
Support consists of high level expertise on standard software application packages and the environments and platforms in which the business operates (desktops, laptops, remote access, messaging, etc.). -
Reporting Application Specialist CCC
ModusLink
(Public Company; 1001-5000 employees; CMGI; Logistics and Supply Chain industry)
March 2008 — June 2008 (4 months)
Responsible for development and operational support of non-CRM applications for the CCC and other departments within eBusiness. Responsibilities include script development, database development, reporting tool creations plus the support and maintenance of developed applications.
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IT, Troubleshooter, team-aid
Moduslink
(Public Company; 5001-10,000 employees; CMGI; Logistics and Supply Chain industry)
November 2006 — March 2008 (1 year 5 months)
Customer Care Agent with team-aid tasks.
- Developing of internal websites
- First support for internal technical issues
- Developing of some tools to improve processes performances -
Software developer
Soluzione Srl
(Privately Held; 11-50 employees; Computer Software industry)
September 1999 — July 2006 (6 years 11 months)
Stand-alone, client-server and web applications development, database design, development, migration and administration for Public Administration (Regione Autonoma Valle d'Aosta) and some private companies.
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Teacher
Università della Valle d'Aosta
(Public Company; Music industry)
November 2002 — January 2003 (3 months)
Computer science classes for a "biennial class for music therapy training"
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Analysis and solutions developing
NetVallée S.r.l.
(Privately Held; 1-10 employees; Internet industry)
July 1998 — May 1999 (11 months)
Customer care, installation, configuration and activation of PSTN connections, websites and any ISP-related activities.
Andrea Sciamanna’s Education
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District institute of Aosta
ecnico della Sicurezza in Azienda, Entreprise safety, 1996 — 1997
Training in a company (Sarvadon S.r.l., Chatillon, Aosta, Italy) with the purpose of a development of a safety report.
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Istituto Professionale Regionale di Aosta
Tecnico delle Industrie Elettriche ed Elettroniche, Electrical engineering, electronic, electrical and pneumatic installations, 1989 — 1994
Additional Information
Andrea Sciamanna’s Websites:
Andrea Sciamanna’s Interests:
Computer science, music (played and listened), books, movies
Andrea Sciamanna’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
