Andrea Sciamanna

Current

• Technical Helpdesk Agent at Hewlett-Packard at Elan IT

Past

• Reporting Application Specialist at ModusLink B.V
• IT, Troubleshooter, team-aid at ModusLink
• Customer Care Centre Agent at ModusLink B.V

• Charter member at Associazione Culturale Tamtando
• Software developer at Soluzione Srl
• Teacher at Università della Valle d'Aosta
• Software developer and trainer at Cogne Spa (steel industry)
• Analysis and solutions developing at NetVallée S.r.l.
• Software developer at NetVallée s.r.l
• Operator at Social Cooperative a r.l. L'Esprit à l'Envers
• Software developer, Factory security technician at Sarvadon s.r.l.

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Education

• District institute of Aosta
• Istituto Professionale Regionale di Aosta

Recommended

1 person has recommended Andrea

Connections

78 connections

Industry

Information Technology and Services

Websites

• My Blog
• FaceBook Profile
• Curriculum Vitae

Andrea Sciamanna’s Summary

Started as a customer care agent (phone and e-mail support), my position changed to an new position closer to the IT environment.

I've learned and improved how to deal with customers, how to work in a team and how to approach, as an agent, to brand new projects.

Naturally interested to change tedious tasks to something faster and easier, I've often used my knowledge to improve internal tools, resources and work-processes.

I've then moved to a new challenge in a first level technical help desk to improve my troubleshooting skills.

Italian native speaker, I speak a fairly good English and I understand quite well French.

Andrea Sciamanna’s Specialties:

Analytical skills, Business and commercial understanding, Experience operating in 1st line support function, Investigation and settlement of company's software/tools/applications, processes pitfalls and bottlenecks, ASP, HTML, CSS, XHTML, HTML+CSS, JavaScript, VBScript, VBA, Database developing, database administration, dbrms, MS Access, SQL, SQL7, SQL2000, SQL2003, MySQL

Andrea Sciamanna’s Experience

• Technical Helpdesk Agent at Hewlett-Packard

  Elan IT

  (Privately Held; 501-1000 employees; Information Technology and Services industry)

  June 2008 — Present (1 year 9 months)

  Providing On-line telephone IT technical support to end users on their mobile and desktop platforms.
  Support consists of high level expertise on standard software application packages and the environments and platforms in which the business operates (desktops, laptops, remote access, messaging, etc.).

• Reporting Application Specialist

  ModusLink B.V

  (Logistics and Supply Chain industry)

  February 2008 — June 2008 (5 months)

  Responsible for development and operational support of non-CRM applications for the CCC and other departments within eBusiness. Responsibilities include script development, database development, reporting tool creations plus the support and maintenance of developed applications.
  
  Using of Excel + VBA for automated importing of data from different sources and to run advanced data management.

• IT, Troubleshooter, team-aid

  ModusLink

  (Public Company; 1001-5000 employees; MLNK; Logistics and Supply Chain industry)

  November 2006 — March 2008 (1 year 5 months)

  Customer Care Agent with team-aid tasks.
  
  - Developing of internal websites
  - First support for internal technical issues
  - Developing of some tools to improve processes performances

• Customer Care Centre Agent

  ModusLink B.V

  (Logistics and Supply Chain industry)

  November 2006 — February 2008 (1 year 4 months)

  IT-related tasks
  
  Main activities and responsibilities Inbound and outbound contacts (Phone, E-Mail and white mail)
  RMA handling
  Escalations handling
  Some training to new agents
  Developing of new tools to improve agent's experience, quality of the service and reporting, work processes and team performances
  Troubleshooting of internal-CCC issues and developing of solutions to avoid or reduce the frequency of them
  Testing for new clients
  Consultancy for new and existing clients' related plans
  
  Name and address of; Type of business or sector Global supply chain management solutions

• Charter member

  Associazione Culturale Tamtando

  (Music industry)

  June 2000 — September 2006 (6 years 4 months)

  Involved on all events organized by the association (stages, workshops, classes, concerts, festivals, etc.) as well as member of band that belongs to the association.

• Software developer

  Soluzione Srl

  (Computer Software industry)

  September 1999 — July 2006 (6 years 11 months)

  Stand-alone, client-server and web applications development, database design, development, migration and administration for Public Administration (Regione Autonoma Valle d'Aosta) and some private companies.

• Teacher

  Università della Valle d'Aosta

  (Music industry)

  November 2002 — January 2003 (3 months)

  Computer science classes for a "biennial class for music therapy training"

• Software developer and trainer

  Cogne Spa (steel industry)

  (Building Materials industry)

  July 1999 — September 1999 (3 months)

  Main activities and responsibilities Assistance and formation for the utilization of a new program to control the factory production cycle
  Development of control and validation procedures for the migration from Main-Frame to SAP .

• Analysis and solutions developing

  NetVallée S.r.l.

  (Internet industry)

  July 1998 — May 1999 (11 months)

  Customer care, installation, configuration and activation of PSTN connections, websites and any ISP-related activities.

• Software developer

  NetVallée s.r.l

  (Logistics and Supply Chain industry)

  June 1998 — May 1999 (1 year )

  Main activities and responsibilities Development of web sites
  Customer Care
  Installation of internet connections
  Assistance of internet domains and services
  Development of WEB applications for public administration, using following technologies:
  HTML
  Classic ASP
  VB
  JavaScript
  Photoshop
  Dreamweaver
  
  Name and address of; Type of business or sector Internet Services Provider

• Operator

  Social Cooperative a r.l. L'Esprit à l'Envers

  (Civic & Social Organization industry)

  September 1997 — June 1998 (10 months)

  Secretary services
  Computer assistance
  Assistance to operators at the "Pont-Suaz Community for psychic handicapped" (Aosta)

• Software developer, Factory security technician

  Sarvadon s.r.l.

  (Construction industry)

  January 1997 — September 1997 (9 months)

  Writing of the security manual according to the legislative decree no. 626 of 1994 (business safety and prevention).
  Programming and development of Access applications to control orders, estimations and bills.
  Programming and development of Access applications to optimize measurements of doors and windows
  Technical drawing (CAD) for small carpentry works, doors and windows

Andrea Sciamanna’s Education

• District institute of Aosta

  Tecnico della Sicurezza in Azienda , Entreprise safety , 1996 — 1997

  Training in a company (Sarvadon S.r.l., Chatillon, Aosta, Italy) with the purpose of a development of a safety report.

• Istituto Professionale Regionale di Aosta

  Tecnico delle Industrie Elettriche ed Elettroniche , Electrical engineering, electronic, electrical and pneumatic installations , 1989 — 1994

Additional Information

Andrea Sciamanna’s Websites:

• My Blog
• FaceBook Profile
• Curriculum Vitae

Andrea Sciamanna’s Interests:

Computer science, music (played and listened), books, movies

Andrea Sciamanna’s Groups:

•    Living Abroad: Networking for Expatriates
•    Dutch-Italian network
•    Italian Professionals Netherlands

Andrea Sciamanna’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch