Stephen Boyce

Current

Project Manager at Daysha Consulting

Past

Junior Project Manager at Hewlett-Packard
Project Coordinator at Schlumberger
Teamleader at Schlumberger

Service Delivery Manger at IBM

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1 more...

Education

Institute of Technology, Carlow
Letterkenny Institute of Technology
St.Columbas Comprehensive, Glenties

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Recommended

5 people have recommended Stephen

Connections

165 connections

Industry

Information Technology and Services

Websites

My Blog

Stephen Boyce’s Summary

For the past twelve years I have worked exclusively in the IT industry, building my knowledge of the industry whilst developing my project management, customer service, team management and quality control skills and successfully completing my PMI Project Management Professional (PMP) certification, Prince2 and ITIL certifications.
I am keen to develop and advance my career in project management and seek a role that will continuously challenge me and further develop my skills whilst allowing me to develop the role to its maximum potential.

Stephen Boyce’s Specialties:

- PMI Project Management Professional (PMP)
- Prince 2 Practitioner – Conscium International
Note: Prince 2 Foundation level qualification acquired via self-study
- ITIL Practitioner (Incident Mgmt/Service Desk)
- Degree in Software Engineering

Stephen Boyce’s Experience

Project Manager

Daysha Consulting

(Privately Held; Information Technology and Services industry)

September 2008 — Present (11 months)

Project Manager on the Hewlett Packard systems upgrade project contributing to the delivery of a €70M transformation project, taking legacy infrastructure through gap analysis to a stable/scalable/resilient environment. The aim of the project was to improve the underlying technical infrastructure and the associated management processes that supports the provision of IT services within Bank of Ireland.

My role includes:
- Agreeing the scope of project, and production of project plans and reports.
- Hosting project progress meetings using agreed ‘Gate’ process.
- Consolidating end-user support to HP Servicedesk and reducing headcount.
- Managing allocated project resources within timeframe and budget.
- Working with user migration team to move all identified users into active directory.
- Working with Technical Project Manager to set up necessary AD structure for each BU using HP’s defined change process.
- Managing the full deployment process from user acceptance testing to final deployment.
- Full deployment to all agreed users and resolution of reported issues using the Transformation Incident Management process.
- Identification and mitigation of risks and issues.

Achievements:
- Project managed the deployment to five of Bank of Ireland’s business unit’s (BU). This included Bank of Ireland’s Finance, widely regarded as the most complicated BU due to their individual requirements and budget and time constraints, and Bank of Ireland’s Business Banking division.
- Deployment of 12 Regional Office Locations.
- Managed the decommissioning of servers in ROI and UK, using defined HP/BOI change management process.
- Project managing BU clean-up deployments to users based at remote locations around Ireland. This comprises of about 17 locations and over 100 end-users.
Junior Project Manager

Hewlett-Packard

(Information Technology and Services industry)

October 2007 — September 2008 (1 year)

Role:
To introduce a formal incident management process within the transformation project to ensure incidents encountered during each individual deployment did not reoccur in the following deployments. Once completed, I was subsequently tasked with the following:
- Setting up a formal stock control process for the project
- Managing the workstation builds for each business unit deployment
- Onsite management of work station deployments
- Acting Project Manager covering holiday leave.

Achievements:
- Reduced the numbers of incidents logged across deployments by 65% thus reducing the time required and cost accrued by technical project mangers during post deployment support.
- Introduced formal incident reporting, at both individual and team level to a team outside of project scope at their request.
- Worked with Service Integration, TI Project Team and the Service Desk to set up a new formal process to move support into business as usual mode.
- Ensured the Service Desk and onsite support staff team were trained on each BU transformation.
Project Coordinator

Schlumberger

(Public Company; 10,001 or more employees; Information Technology and Services industry)

March 2006 — June 2007 (1 year 4 months)

As Global Servicedesk (GSD) Project Coordinator I act as the single point of contact for application and service owners on all projects relating to and affecting the Schlumberger Oilfield Services servicedesks. As a new position within the company my initial task has been to build relationships with these application/service owners from all levels within the organization in order to gain their trust and effectively develop the role. I am also responsible for providing management with timely reports advising on project status, highlighting potential issues / solutions and further potential projects, and hosting project review meetings.
Teamleader

Schlumberger

(Public Company; 10,001 or more employees; Information Technology and Services industry)

March 2002 — March 2006 (4 years 1 month)

During my tenure as Servicedesk Supervisor I was responsible for the delivery of three large contracts:
1. Conoco: English, Swedish & German support – 13 analysts
2. BAT UK (British American Tobacco): English only support – 10 analysts
3. SEMA Group UK (now Atos Origin): English only support – 16 analysts
Each project involved effective management of the customer relationship, detecting issues and potential project risks and resolving in a timely manner.

For one year I also was Teamleader of the 3rd Party contracts and managed the Quality Team. As the Quality Assurance teamlead, a role which accounted for 40% of my time and managing a team of two QA analysts, I was responsible for ensuring that existing quality standards were adhered to and producing and integrating continuous improvement processes into the Cork Servicedesk.
Service Delivery Manger

IBM

(Public Company; 10,001 or more employees; Information Technology and Services industry)

January 2000 — July 2000 (7 months)

With the expansion of the centre, this function was specifically created to assist the IT Manager in dealing with the various businesses within the centre, including IBM, Lotus and AT&T (Lucent Technologies). As the service delivery managers point of contact in the IT department I was responsible for:
• Liaising with these businesses to agree the SLA’s and working with the IT team leads to ensure the agreed support levels were maintained and necessary changes implemented.
• Coordinating the implementation of procedures, hardware and software and then working with the IT team leads and the businesses.
• Producing statistics for assessing departmental performance to be presented at the weekly / monthly managers meetings.

Stephen Boyce’s Education

Institute of Technology, Carlow

Bsc , Software Engineering , 1995 — 1996
Letterkenny Institute of Technology

BSc , Computer Science , 1992 — 1995

Activities and Societies:

Member of the Letterkenny soccer team that reached the All-Ireland Colleges Final, unfortunately losing to Bolton Street.
St.Columbas Comprehensive, Glenties

1987 — 1992

Activities and Societies:

During the 5 years of secondary school, I was a member of and played for all levels of the GAA team. I was also a member of the first soccer team in the school.

Additional Information

Stephen Boyce’s Websites:

My Blog

Stephen Boyce’s Interests:

I was a member of the Letterkenny IT soccer team that reached the All-Ireland Colleges Final in 1995 and subsequently assisted with the setting up of an 11-a-side IBM soccer team that participated and won the Astro Soccer League in Dublin 1998. I also contributed in setting up the current Schlumberger 6-a-side soccer team, which won the Division 4 League in 2004 and I continue to play regularly. Other interests include cycling and general keep fit. I am a participant in the increasing ‘blogging scene’ in Ireland and judged the ‘Best Political Blog’ category at this years official Irish Blog awards. I have a keen interest in education in Ireland and am involved in a project whose intention it is to help increase the level of computer literacy and efficiency amongst Primary school teachers. Travel and learning more about other cultures. This is a passion I share with my wife and we have traveled extensively within Europe and Asia during our holidays over the past few years.