Technical Writer at Atlassian
Sydney Area, Australia
- Current
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- Technical Writer at Atlassian
- Past
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- Technical Business Analyst at Commonwealth Bank of Australia
- Technical Writer at HP, Sydney
- Technical Writer at E*Trade Australia
- Change Management Analyst / Technical Writer at New South Wales Police Service, Sydney
- Technical Writer / Communication Lead at Australian Tax Office, Canberra
- Technical Writer at Face Technologies, Cape Town
- Technical Writer at Dimension Data i-Commerce, Cape Town
- Technical Writer at National Publishing (Pty) Ltd, Cape Town
- Indexer at Various publishers including Reader’s Digest, OUP, Juta, Struik, National Publishing
- Analyst-programmer at NAM (Nederlandsche Aardolie Maatschappij, an arm of SHELL
- Analyst-programmer at BP Oil, Citibank, Quaker Oats
- Analyst-programmer at University of Cape Town
- Analyst-programmer at Systems Programming Ltd (SPL), Johannesburg
- Education
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- University of Cape Town
- Connections
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50
connections
- Industry
- Information Technology and Services
- Websites
Sarah Maddox’s Summary
To write docs that rock
Sarah Maddox’s Specialties:
Pages that are low in fat, high in fibre and not devoid of sugar
Sarah Maddox’s Experience
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Technical Writer
Atlassian
(Privately Held; 51-200 employees; Information Technology and Services industry)
June 2007 — Present (1 year 2 months)
Technical documentation, including user guides, installation guides, online help and quick-reference guides.
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Technical Business Analyst
Commonwealth Bank of Australia
(Public Company; 10,001 or more employees; Financial Services industry)
2004 — 2007 (3 years)
* Technical Business Analyst on the CommSee project and then in the Content Management Solutions team. Responsible for business requirements analysis, functional design and specification, testing and technical documentation.
* Lead technical writer in the CommSee Online Help team. Responsible for designing the technical solution for a large online help system. Leading a team of technical writers in creating the content. -
Technical Writer
HP, Sydney
(Public Company; 10,001 or more employees; Information Technology and Services industry)
January 2004 — May 2004 (5 months)
I was technical writer in the Telco Practice at Hewlett-Packard Services Consulting & Integration. My chief tasks were document management and quality control, using Microsoft Office 2002, SharePoint Portal Server (SPPS), SharePoint Team Services and Windows SharePoint Services (WSS).
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Technical Writer
E*Trade Australia
(Public Company; Financial Services industry)
September 2003 — November 2003 (3 months)
A short-term contract to document a Microsoft SQL 2000 database. Most of my work entailed using Visio to produce entity relationship diagrams (ERDs) and process flows in the form of UML activity diagrams and sequence diagrams. Also set up the documentation procedures and templates.
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Change Management Analyst / Technical Writer
New South Wales Police Service, Sydney
(Government Agency; 10,001 or more employees; Public Safety industry)
May 2003 — September 2003 (5 months)
Inform and educate the police officers, court process officers, police prosecutors and brief managers about the changes to procedures and systems resulting from changes to local courts procedures and software systems. Methods included procedural documentation, user documentation and training.
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Technical Writer / Communication Lead
Australian Tax Office, Canberra
(Government Agency; 10,001 or more employees; Government Administration industry)
July 2002 — May 2003 (11 months)
Team: eBusiness Security team, part of ATO Technology (ATEC).
Responsibilities: Manage the product documentation through consecutive releases of the software, construct online help files for software developers, write developer’s guides and user manuals, contribute towards the design of Web pages and manage the team’s Intranet site. -
Technical Writer
Face Technologies, Cape Town
(Privately Held; 51-200 employees; Information Technology and Services industry)
June 1998 — January 2002 (3 years 8 months)
Online and printed documentation - user guides, training manuals, online help and technical documentation.
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Technical Writer
Dimension Data i-Commerce, Cape Town
(Public Company; 10,001 or more employees; Information Technology and Services industry)
June 2000 — December 2001 (1 year 7 months)
Online help systems, user documentation and training, web site development, system design and development, testing and QA.
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Technical Writer
National Publishing (Pty) Ltd, Cape Town
(Publishing industry)
September 1998 — November 2001 (3 years 3 months)
Technical design of PDF publication; indexing; user guides; QA; liaison with technical production team.
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Indexer
Various publishers including Reader’s Digest, OUP, Juta, Struik, National Publishing
(Publishing industry)
1996 — 2001 (5 years)
Created indexes for publication in various books. And held position of Western Cape branch representative of the Association of Southern African Indexers and Bibliographers.
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Analyst-programmer
NAM (Nederlandsche Aardolie Maatschappij, an arm of SHELL
(Mining & Metals industry)
1988 — 1990 (2 years)
Freelancing as an information systems developer and analyst in the Netherlands.
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Analyst-programmer
BP Oil, Citibank, Quaker Oats
(Public Company; Information Technology and Services industry)
1986 — 1988 (2 years)
Freelancing as an information systems developer and analyst in the UK.
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Analyst-programmer
University of Cape Town
(Education Management industry)
1985 — 1985 (less than a year)
Freelancing as an information systems developer and analyst in South Africa.
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Analyst-programmer
Systems Programming Ltd (SPL), Johannesburg
(Information Technology and Services industry)
1981 — 1985 (4 years)
Employed as an analyst/programmer by Systems Programming Ltd (SPL), Johannesburg, on various projects for client companies.
Sarah Maddox’s Education
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University of Cape Town
BA, English, Latin, Greek, Xhosa, Maths
Additional Information
Sarah Maddox’s Websites:
Sarah Maddox’s Groups:
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Technical Writers Australia member
Sarah Maddox’s Contact Settings
Interested In:
- new ventures
- expertise requests
- business deals
- reference requests
- getting back in touch
