Sarah Miller

Current

Director of External Relations at Bainbridge Graduate Institute

Past

Director of Industry Relations at Bainbridge Graduate Institute
Registrar at Bainbridge Graduate Institute
Director of Institutional Development at Bainbridge Graduate Institute

Global Supply Chain Project Manager at Amazon.com
Supply Chain Business Analyst at Amazon.com
Customer Service Quality Assurance Supervisor at Amazon.com

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Education

Bainbridge Graduate Institute
The Evergreen State College

Recommended

2 people have recommended Sarah

Connections

242 connections

Industry

Higher Education

Sarah Miller’s Summary

My goal is to use my skills to help businesses and organizations optimize their systems to reduce social and environmental impacts on the world. My experience in problem solving, wearing many hats in an organization and passion for sustainability and operations create a perfect blend of passion, skills and drive to help any organization be more sustainable.

Sarah Miller’s Specialties:

Sustainable business, project management, business analyst, value chain mapper, community building, sustainable business education, marketing

Sarah Miller’s Experience

Director of External Relations

Bainbridge Graduate Institute

(Educational Institution; Higher Education industry)

October 2008 — Present (1 year 2 months)

My current responsibilities include marketing and industry relations for BGI.
Director of Industry Relations

Bainbridge Graduate Institute

(Educational Institution; Higher Education industry)

March 2008 — October 2008 (8 months)

I was primarily in charge of industry outreach for BGI. I was the program manager for Action Learning Projects with client companies, 5 Industry Concentrations and the Change Agent in Residence Program. All programs focused on connecting our students to potential projects and companies.
Registrar

Bainbridge Graduate Institute

(Educational Institution; 11-50 employees; Higher Education industry)

July 2006 — March 2008 (1 year 9 months)

Managed records and registration, student advising and academic planning.
Director of Institutional Development

Bainbridge Graduate Institute

(Non-Profit; 11-50 employees; Higher Education industry)

October 2004 — July 2006 (1 year 10 months)

Set up and managed fundraising processes and systems.
Global Supply Chain Project Manager

Amazon.com

(Public Company; 1001-5000 employees; AMZN; Internet industry)

May 2000 — November 2003 (3 years 7 months)

I designed and implemented several supply chain projects including the supply chain of two new businesses, www.amazon.fr and www.amazon.ca. I functioned as a primary supply chain liaison between European supply chain teams and US supply chain advocated for European and Japanese business groups with US business and software teams.
Supply Chain Business Analyst

Amazon.com

(Public Company; 1001-5000 employees; AMZN; Internet industry)

February 1999 — May 2000 (1 year 4 months)

I worked with the operations team on several projects to improve supply chain processes that in the end directly effect the customer experience.

We developed a comprehensive report identifying and recommending improvements to the supply chain that would directly improve customer promise (and customer experience). We then worked with teams to implement improvements.
Customer Service Quality Assurance Supervisor

Amazon.com

(Public Company; 1001-5000 employees; AMZN; Internet industry)

January 1998 — January 1999 (1 year 1 month)

I directed team of specialized Customer Service associates responsible for identifying, escalating and solving supply chain problems that directly impacted customer experience.

I launched Customer Service Quality Assurance teams in Amazon.co.uk and Amazon.de. Which included training new team members in supply chain systems and how they impact the customer experience. I set up guidelines and standard operating procedures to handle consistent issues customer service esclated issues.

I managed a small team of specialized representatives, which included 360 degree evaluations and career planning.