Sarah Miller

Current

• Director of Industry Relations at Bainbridge Graduate Insititute

Past

• Registrar at Bainbridge Graduate Institute
• Director of Institutional Development at Bainbridge Graduate Institute
• Global Supply Chain Project Manager at Amazon.com

• Supply Chain Business Analyst at Amazon.com
• Customer Service Quality Assurance Supervisor at Amazon.com

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Education

• Bainbridge Graduate Institute
• The Evergreen State College

Recommended

2 people have recommended Sarah

Connections

129 connections

Industry

Management Consulting

Sarah Miller’s Summary

My goal is to use my skills to help businesses and organizations optimize their operations to reduce social and environmental impacts on the world. My experience in problem solving, wearing many hats in an organization and passion for sustainability and operations create a perfect blend of passion, skills and drive to help any organization have sustainable operations.

Sarah Miller’s Specialties:

Sustainable business, project management, business analyst, value chain mapper, community building, sustainable business education

Sarah Miller’s Experience

• Director of Industry Relations

  Bainbridge Graduate Insititute

  (Non-Profit; 11-50 employees; Higher Education industry)

  March 2008 — Present (8 months)

  The Director of Industry Relations position consists of managing external relationships with sustainable business industry leaders. Creating advisory councils for 5 industry concentrations within the MBA program. Working with students to achieve their goals in a particular industry by connecting them to people and projects in an industry.

• Registrar

  Bainbridge Graduate Institute

  (Educational Institution; 11-50 employees; Higher Education industry)

  July 2006 — March 2008 (1 year 9 months)

  Managed records and registration, student advising and academic planning.

• Director of Institutional Development

  Bainbridge Graduate Institute

  (Non-Profit; 11-50 employees; Higher Education industry)

  October 2004 — July 2006 (1 year 10 months)

  Set up and managed fundraising processes and systems.

• Global Supply Chain Project Manager

  Amazon.com

  (Public Company; 1001-5000 employees; AMZN; Internet industry)

  May 2000 — November 2003 (3 years 7 months)

  I designed and implemented several supply chain projects including the supply chain of two new businesses, www.amazon.fr and www.amazon.ca. I functioned as a primary supply chain liaison between European supply chain teams and US supply chain advocated for European and Japanese business groups with US business and software teams.

• Supply Chain Business Analyst

  Amazon.com

  (Public Company; 1001-5000 employees; AMZN; Internet industry)

  February 1999 — May 2000 (1 year 4 months)

  I worked with the operations team on several projects to improve supply chain processes that in the end directly effect the customer experience.
  
  We developed a comprehensive report identifying and recommending improvements to the supply chain that would directly improve customer promise (and customer experience). We then worked with teams to implement improvements.

• Customer Service Quality Assurance Supervisor

  Amazon.com

  (Public Company; 1001-5000 employees; AMZN; Internet industry)

  January 1998 — January 1999 (1 year 1 month)

  I directed team of specialized Customer Service associates responsible for identifying, escalating and solving supply chain problems that directly impacted customer experience.
  
  I launched Customer Service Quality Assurance teams in Amazon.co.uk and Amazon.de. Which included training new team members in supply chain systems and how they impact the customer experience. I set up guidelines and standard operating procedures to handle consistent issues customer service esclated issues.
  
  I managed a small team of specialized representatives, which included 360 degree evaluations and career planning.

Sarah Miller’s Education

• Bainbridge Graduate Institute

  MBA, Sustainable Business, 2003 — 2005

• The Evergreen State College

  BA, 1992 — 1996

Additional Information

Sarah Miller’s Interests:

Conversational in Portugeuse and understand basic French.

Sarah Miller’s Groups:

BALLE Seattle - FormerLeadership Council Member
The Hazel Wolf Environmental Film Network - Former Board Member

•    Bainbridge Graduate Institute
•    Sustainable MBA Network